Assistant Administrative

Max Zaleski

*** ***** **. ** *******, WA *****

Phone: 425-***-**** Email: adhnn8@r.postjobfree.com

Employment

Hines@Amazon Oct 2017 – Oct 2020

Assistant Program Manager – Dogs at Work Program (4/19 – 10/20)

Primary contact for all things Dogs at Work for Seattle & AMER Amazon buildings

Managed and handled escalations from Amazon employees due to policy infractions

Worked with on-site teams to launch buildings with the Program

Head of planning events on a monthly, quarterly, and annual basis

Processed quarterly attendance audits to maintain company standards

Built monthly mass communications to dog owners

Staff Assistant (10/17 – 4/19)

Provided white-glove customer support to Amazon employees

Organized ticketing system with team for Amazon’s AMER buildings

Held weekly update meetings on outstanding issues at AMER buildings with FM teams Allrecipes.com June 2015 – March 2017

Sr. Community Support

Supervised a team of three with daily customer contacts across phone, email, and forums

(3,000/month average)

Accurately provide weekly reports of customer complaints to upper management

Used attention to small detail for in depth satisfaction, complaints, and user interface feedback trends

Main support contact for Allrecipes Cooking School project Weinstein & Riley, P.S. June 2012 – June 2015

Administrative Assistant – Proofs of Claim

Oversaw secured proofs of claim process for national mortgage company

Supervised six employees in creation, review, and coordination of filing claims

Served as liaison between in-house counsel, trustees, and bankruptcy court employees

Lead demonstration of proofs of claim process for clients and investors Normandy Park Assisted Living June 2008 – June 2012 Medication Technician – NOC Shift

Performed audits of medication charts to assure standards and practices

Provided additional assistance with eldercare

Handled occasional janitorial and basic cooking services when needed Education

Seattle Central Community College Sept 2009 – Feb 2011 Program: American Sign Language Interpreter

Notes: SCCC canceled interpreter program before completion

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