CONFIDENTIAL PROFILE OF TAMSIN SURMON

PERSONAL DETAILS

Surmon

Tamsin

ID: 911-***-**** 084

Also Known as – Tammy

Contact Details

Tel: 011-***-****

Cell: 078-****-***

Email: adhnn1@r.postjobfree.com

Next of Kin or Alternative Number

Name: Donovan

Number: 082-****-***

Email: adhnn1@r.postjobfree.com

Nationality: South African

Driver’s License: Yes

Criminal Record: No

Marital Status: Life Partner

Languages: English

HIGH SCHOOL

Mondeor High School

Highest Grade Passed: 12

Year completed: 2009

Subjects: English, Afrikaans, Math Literacy, History, Art, Consumer Studies and Life Orientation

COMPUTER SKILLS

Microsoft Word

Microsoft office

Office 365

Excel

OTHER SKILLS AND COMPETENCIES

Telephone etiquette

Email etiquette

Well Organized

Self/Time Management

Problem solver

Adaptability

Team working skills

Communication skills

Persuasiveness

CONFIDENTIAL PROFILE OF TAMSIN SURMON

CURRENT EMPLOYER: Unemployed

Previous Employer : KEVRO PTY LTD

POSITION

Job Title: Sales Order Coordinator - AFRICA March 2019 – June 2020 Duties:

Registration of New Clients

Manage logistics Operations for WHK branch

Manage Courier bookings for ROA team

Daily reporting of Branding Orders

Daily reporting of Dispatch orders

Daily reporting of Sales Figures

Branding Support for sales

Back Office administration

REASON FOR LEAVING: Retrenchment

PREVIOUS POSITIONS

Job Title: Branding Facilitator/ EMBROIDERY Production Scheduler October 2018 – March 2019 Duties:

Daily scheduling of all embroidery orders,

Assisting Production with All communication required to be sent to the sales team pertaining to their orders. Liaising with Production managers to ensure orders are on track. Confirmation and coordination of deadline orders

Investigations of Missed Schedules date.

Coordination of Returns due to incorrectly printed items. Provide Accurate Information regarding General inquiries. I perform the same duties as previous position Branding Coordinator. Difference is that main contact is directly with sales and not client as to illuminate too many points if Contact for customers. System Used: Internal program EMS and ORDER CONTROL Job Title: Internal Sales Consultant 17 February 2014 – 30 August 2014 Duties:

Order Capturing, Order Quotations, Helping walk in customers, Ensuring all orders and quotations are captured according to customer specifications. Attending to calls and emails with regards to queries, orders, stock availability and quotations, following up with clients with regards to back orders, Releasing back orders as stock arrives. Following up with customer orders with regards to no stock and offering an alternative product. Handling absent team member's emails and calls, ensuring company policies and procedures are carried out by customers accordingly, maintaining teamwork, Meeting targets. Ensuring customer deadlines are met as well as company deadlines, setting up meetings with customers if necessary. Maintaining showroom as a team effort and Building good relationships with customers. Assisting with branding order capturing and quotations, Meeting order deadlines, Ensuring all information is given to all involved Parties on special orders, Branding orders, Special pricing and warehouse Issues. Ensuring all emails is responded to and all calls are answered in an orderly and timely manner. Ensuring customer receives the best service experience.

CONFIDENTIAL PROFILE OF TAMSIN SURMON

Job Title: Branding Coordinator 1 September 2014 – 30 March 2015 Duties: Managing branding orders. Ensuring sales are quoting and capturing branding orders correctly in terms of client requirements. Requesting Layouts (Pre-production sample Image, educating clients on branding processes, Ensuring Layouts are sent in a timely manner, Ensuring Deadlines are put through to production scheduler to ensure they can be met.

Follow up with clients on Payment and Layout Approvals. Following up with sales to ensure all artwork for each active order is put through. Following up with production to ensure orders are on schedule. Ensuring all branding policies and procedures are carried out by sales and clients in order to have a productive work flow. Attention to detail and deadline Driven.

Job Title: Branding Production Scheduler / 1 April 2015 - December 2017 Duties: Daily preparation and handout of production schedule. Management of Job cards, Ensuring Stock is requested and production receives job cards on time for production, ensuring all information is correct on each job card before handing into production, Communicating with Production supervisors to ensure all problems are dealt with, Managing all deadline requests from all our branches in SA, Attending to lead time enquiries. Managing company replacement orders for damaged items, sending out a weekly report to all branches for orders that have not been attended to, Ensuring the correct procedure is carried out by all staff in terms of Branding Department’s Policies and Procedures, Ensuring Cancelled orders DO NOT go into production. Ensuring orders are collected by branch couriers as scheduled and delegating new push in orders to production Job Title: Branding Facilitator Africa + National Flag/ January 2018 – 31 September 2018 Position changed due to Company Integration and Restructure. Duties: Pull daily Production Reports for Client Base to keep them informed of Order Status. Liaising with Production managers to ensure orders are on track. Confirmation and coordination of deadlines Investigations of Missed Schedules date. Coordination of Returns due to incorrectly printed items Provide Accurate Information to All General inquiries. I Perform the Same duties as Previous Position Branding Coordinator, however, this is to better Service Our Customer more than our Sales team.

System Used: Internal program EMS and ORDER CONTROL PREVIOUS EMPLOYER

BUSBY Wholesale and retail / Guess Store

Period: 1 November 2010 – 4 July 2011

Job Title: Sales assistant

Duties: Customer service, receive in stock, merchandising, and branch orders (IBT IN+IBT OUT) answering calls, Admin, Cashier, Assisting with cash ups and cleaning

Report To: Christine Eloff

Reason for Leaving: Seeking Better Opportunities

PREVIOUS EMPLOYER BOSOGA Office Supplies

Period: 28 January 2012– 31 August 2012

Job Title: Reception / 28 January 2012 - March 2012 Duties: Answering and directing calls/Switchboard, Capturing invoices Capturing Goods Received Voucher using Pastel evolution. Manual filling.

Seeing clients into meeting rooms.

CONFIDENTIAL PROFILE OF TAMSIN SURMON

Job Title: Internal Sales / March 2012 - August 2012 Duties: Responding to queries via email and telephonically. Capturing, Processing and invoicing orders, Quotations, keeping track of backorders all on Pastel Evolution. Making sure customers receive the correct stock. Checking orders are delivered to the correct addresses. Pulling stock from warehouse, Manual filing Attending to walk in clients and liaising with Sales reps.

Report To: Darren Wouters

System Used: Pastel Evolution

Reason for Leaving: Company closing.

Contactable References

Name & Surname Darren Wouters

Company BOSOGA

Position MD

Contact Number 083*-***-***

Name & Surname Florence Vorster

Company KEVRO

Position Pre-Production Manager

Contact Number 011*******

Name & Surname Philip Zeff

Company KEVRO

Position Production Manager

Contact Number 082*******

Name & Surname Nastashka McClintock

Company KEVRO

Position

External Sales

Supervisor

Contact Number 082*******

Contact this candidate