Customer Care Manager
Resume:
HiVandana Bachhav
Flat no.* Yashlakshmi Pride,
Kalenagar, Pipeline Road,
Behind Madhut sweet, Gangapur Road
Nasik
Cell No – 900-***-****
Email : adhnlt@r.postjobfree.com
Profile :
Diploma in Management from Welingkar’s Institute with graduation in B.Com & MBA in HR along with 15 years’ experience in ER, Sales & Marketing Division, Channel Development in India’s Leading Automobile Company.
WORK EXPERIENCE
Organization: Mahindra & Mahindra, Automotive Div Period: Mar 2018 – Till date
Designation: Assistant Manager
Current Location: Pune
•Mahindra & Mahindra Ltd, Automotive Div, Satpur, Nashik
Employee Relation:
•MIS - Analysis of Absenteeism data and any other data required
•Generating Daily Absenteeism Report of Plant 1 & Plant 2 for direct & Indirect manpower.
•Issuance of Absenteeism letters (1st, 2nd & Charge Sheet)
•Coordinating domestic inquiries for absenteeism cases
•Execution of suitable disciplinary action such as suspension, warning etc based on enquiry findings.
•Review of annual absenteeism cases for suitable disciplinary action
•Preparation of warning letters, show cause notices & Charge sheets for Annual absenteeism cases, represent in enquiry as MR & Execution of suitable disciplinary action
•Administration of Bus facility.
•Coordinator for Behavioral Training, Mahindra Skill Excellence Competition, Quarterly Quiz Competition, Mechatronics Training etc.
•Drafting of warning letters, show cause notices & Charge sheets for other than absenteeism cases.
•Issuing of Service Certificate, Address proof certificate etc. to Associates.
•Filing of documents / papers in appropriate files.
•Participation in all welfare activity
•Co-ordination in Group Personal Accident Insurance claim processing & followup for payment.
•Preparation of ER Review PPT Quarterly.
•Monitoring and maintaining the Welfare Fund and the Medical Scheme therein & settlement of accidental & various medical claims.
Organization: Mahindra & Mahindra, Tractor Div Period: Jun 2011 – Feb 2018
Designation: Assistant Manager
Current Location: Pune
•Mahindra & Mahindra Ltd, Tractor Div, Karve Road, Pune
Customer Care:
•Tracking MIS month wise performance of all Spare Business.
•Giving Spare order & follow-up for orders, tracking dispatched of spares.
•Handling dealer issues.
•Closing customer complaints raised at state level co-coordinating with Works manager at Dealership.
•Checking & settlement of TES for Customer Care department.
•Punching Spare’s payment.
•Assisting department head for various types of reports maintaining like monthly Spare part performance plan v/s actual, outstanding report, performance letter to dealer, daily spare part report from SAP.
•Co-ordination with Customer care managers to send monthly SAR & MSR report of dealer to send on priority to HO.
•Customer complaint closing online co-ordination with CCM & Workshop manager.
•Spare payment follow-up.
•Payment follow-up with HO of Vendor as event done by vendor.
•MASP Application form &necessary documents to be updated & sent to HO.
•Incentive scheme letter sent Dealers.
•Interaction with Bhiwandi logistics & transporter i.e MEC for delivery of BDT material.
•Legal cases MIS update & co-ordination with legal department HO
•Tractor VS Farmer kit status & follow up for order.
•Monthly review dokets preparing for all Maharashtra CCM & SCCM.
•Handling all maharashtra dealers issues related spare account statement, spare parts delivery, operator mannual etc.
Commercial:
•Preparing monthly & day wise sales plan of BDRC for Pune AO.
•Monitoring monthly audit work of accounts.
•Checking Dealer lager, exchange stock & Advances as per IBIS system.
•Follow-up for vendor payments with close interaction with Accounts.
•Checking & settlement of TES for FES, Service & Chakan FES Employee.
•Getting done IT audit work in the system from IT person.
HR & Admin:
•Arrange joining formalities for new contractual employee.
•Handling Administrative work for 15 different departments for housekeeping, security & Maintenance.
•Handling Area Office manpower attendance etc, Head wise Expenses,
Manpower wise Expenses, Co-ordination with AO accountant & TM.
•Documentation of channel partner appointment & agreement renewal formalities.
•Arranging relieving formalities for permanent employee.
Organization: Mahindra & Mahindra Period: Jan 2005 – May 2011
Designation : Assistant Manager
Current Location: Kandivali
•Mahindra & Mahindra Ltd, Tractor Div, Kandivali, Mumbai
Commercial:
•Deploying the Finalized Budgeted, Operational & Aspirational Plans to Area Offices.
•Tracking MIS month wise performance of all Exchange Business & giving inputs to Organizing various sales and employee related data in quick and retrievable manner.
•Department Head cover up the shortfall in next month if any.
•Close interaction with Accounts for Security Deposit of Mahindra Vishwas Outlets, their incentives, refunds etc
•Adherence to Policy Deployments by maintaining PDCA file for PU Head.
Business Planning:
•Assist Department Head while finalizing Annual Business plans of exchange business of Area Offices in Planning meets.
•Preparing & communicating all MOPs of Territory Managers & Sales Executives by closed coordination with department head & HR.
•Finalize MVO (Mahindra Vishwas Outlet) incentives schemes & tracking necessary approvals from A/c Heads in HO and communicating the same to Area Office so that they can announce the scheme in State level conferences.
•Settling All Warranty claims by coordinating with Insurance Company & Mahindra Insurance Brokers Ltd.
•Checking of Exchange Incentive claims for all india AO.
•Tracking of Operation Vajra Dealer performance & claims.
HR & Administration:
•Conducting telephonic interview, VC interview, Joining formalities & Coordinating Induction programme for new joined.
•Conducting VC interview Mahindra Vishwas Outlets for all India.
•Organizing Mahindra Vishwas Conference every year.
•Organizing various Sales Promotional Material based on available budget for Area Offices.
•Organizing Plant Visits for Mahindra Vishwas Dealers.
Major Achievements –
•Being Awarded as a Superior Performer towards Outstanding Contribution in Sales Volume – Achieved Target of 9001 Old Tractors Sale in F07
•Being Awarded as a “Prestigious Member” of “Mahindra Vishwas Club” in F06
•Received 2 Spot Awards for various initiatives in F07 – Arranging VC interviews for New Mahindra Vishwas outlet & Co-ordinate for Vishwas dealer Conference
•Received 1 Spot Awards for various initiatives in F09 – In one month arranged 45 new dealer interviews through VC.
Educational Qualifications –
Examination
University
Year
MBA-HR
Pune University
2016
Diploma In HR
Welingkar’s Institute, Mumbai
2010
B Com
YCMOU, Nasik
2008
HSC
Mumbai Board
2004
SSC
Pune Board
2002
Personal Information –
Date of Birth : 7th June’ 1986
Marital Status : Married
Sex : Female
Nationality : Indian
Languages Known : English, Hindi, Marathi
E mail address : adhnlt@r.postjobfree.com
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Place : Vandana Bachhav
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