Engineer Mechanical
Resume:
HARISH BALAN.B adhnl7@r.postjobfree.com
HARISH BALAN B
MECHANICAL ENGINEER // CUSTOMER SUPPORT/SERVICE SUCCESS SPECIALIST Career objective
Looking for a challenging position in your firm where I can prove myself at the level best, with a high level of communication, attitude and a very true best track record of coordinating with customers & interested in opportunities focused on automobiles which helps better transportation development. A Team Player with strong client management, Good communication, Relationship Management, also in negotiations with analytical and managerial skills. Educational Qualifications:
M.B.A Master of Business administration in General management (Marketing) from MKU, 2020 B.E Bachelor of Engineering in Mechanical Engineering from Anna university,2013 Experience summary:
Having More than 5.5 + years’ Experience (Including with Gulf Experience- Certified with Qatar government embassy) in a very true best track Record of Handling with customers & their service related issues over PAN India & coordinating with internal sub departments effectively. Skills
Customer satisfaction Measures.
Field service, Dealer Management, Fleet Management
Dealership profitability & Business development
Product development with Quality Auditing
Service micro marketing tools.
HARISH BALAN.B adhnl7@r.postjobfree.com
EXPERIENCE DETAILS
2+ Years of Hardcore Experience in Mechanical Engineering-Client-customer support Imperial Trading & Contracting Company, W.L.L.,Doha, Qatar
(November 2014 – June 2017)
REPORTING TO : PROCUREMENT MANAGER
Preparing Technical & Commercial Comparison chart as per supplier wise for that concern items / materials.
Referring the quotations for material description, Quantity, Delivery Schedule, Quotation Value and Material Brand and Origin
Instruct to supplier to submit the material submittal along with samples and then follow up with concern engineer for approvals
Guide customers to resolve issues consecutively. Engage in special projects to better service and product quality and enhance client satisfaction.
1+ Years of Hardcore Experience in Customers Handling in Field service support Tractors and farm equipment (TAFE),Chennai,. India
(August 2017 – September 2018)
Reporting to : REGIONAL MANAGER
Geographical in mapping: Villupuram,Viruthachalam,Thittakudi,Cuddalore, Ramanathapuram JOB PROFILE
Review and analyze warranty claims received from Dealer to avoid malpractices in claiming.
Responsible for highlighting product issues of major aggregates to Head office / Quality/ Manufacturing.
Representing Service & provide necessary information to the team and jointly resolve the product issues through field modifications.
Providing inputs for root cause analysis to the dealer for failure After implementation of corrective action for the failure from PD, monitor the effectiveness of the corrective.
Providing single window support to 4 dealerships in regions for pre and post sales & service activities. Implementing service process and monitoring the same.
Driving minimum downtime to put back on road any service-related issue by effective management of following up from point to point of covering areas to ensure maximum productivity. HARISH BALAN.B adhnl7@r.postjobfree.com
Major attributes
Close all customer Technical complaints as per ROT (Repair Order Time), maintain TAT, Ensure the quality of repair, prepare process chart, focusing on repeated complaints
Identify the root cause of failure and prepare PCR, reporting to R&D for design changes, taking decisions and give approval related to warranty pertaining vehicle repair, MIS preparation
Increase CSI percentage through building relationship with customer and provide support, Voice of customers maintain with assertiveness and increase Promoters to our business, increase WOW Experience
DEALER SERVICE MANAGEMENT
To focus on Service Earnings & getting AMCs by providing Pro-Active services. Sending Offers for Service jobs correctly, taking care of commercial implications.
System and Process from PDI to PSF in all Territories, increase Quality, monitor and follow up to take necessary actions
Achieve yearly target in Parts, Lube and Labor through Service potential in our market, increase Service Market share
To engage dealers in our business and promoting their business to next level, Maximizing service revenue through absorption ratio calculation
conduct customer meet to give awareness on new products and value-added services, Maximize sales HP through service
Order from Fast moving items, Inventory ABC analysis based on territory field application, check availability of ancillary parts
Conduct audit to every dealership through surprise visit on 14 process score, Complaint register, PCR, Extended warranty, Infrastructure and Technician productivity score, through DMS HARISH BALAN.B adhnl7@r.postjobfree.com
1.7+ Years of Hardcore Experience in Provide after sales support to AL product range T V Sundram Iyengar & sons (P) Limited, Namakkal, India
(December 2018–Date Till now)
Role as Service-Technical & Marketing
Reporting to Regional Manager
Products Handled:
ASHOK LEYLAND MDV AND ICV HAULAGE, TRUCKS, PASSENGER, TIPPERS AND TRACTORS Geographical mapping:
NAMAKKAL, KARUR,MADURAI,DINDIGUL,KAPPALUR,
JOB PROFILE:
Working as an active service engineer to improve service level to the customer.
Technically Supporting field to Improving response and restoration levels on Breakdown.
Auditing our territories dealerships in monthly, to improve the service process,Balance Score Card and quality of claims raised by dealers.
Conducting interactive technical training sessions for the dealer technicians to improve their skill level on handling complaints.
Conducting new vehicle familiarization programs at customer sites to aware them on distinguished
Communicate with senior management periodically on client implementation status updates.
Capturing competition and customer information.
HARISH BALAN.B adhnl7@r.postjobfree.com
Major attributes
Responsible for Breakdowns of their trucks Over PAN INDIA region.
To determine the root cause of the failure so that the R&D team comes up with improve in product design or quality.
More than 28 No’s of Neptune Engine full overhaul done within 4 months to improve their efficiency by modifying major Piston & Bearing kits.
Responsible for Pre inspection & Schedule Maintenance of the respective vehicles.
Ensuring customer satisfaction for all customers interacting with AL dealership set-up Note: In addition to above JOB Profile, please find below only in TVS Check repeated complaints other than Quality issue, advice Transporters and customers for effective controlling of damages
Check products features and filed application through proper complaint code and defect code, give body building advice based on usage
Practical Improvement in Sales and Marketing for increase GIGO and TAT score minimize REDO complaints, feedback analysis and control measures on PSF, cause and effect analysis on various factor Additional qualifications:
AutoCAD..ERP.,CREO..DBM-SAP., MS-Office., Excel, & word, SAFETY AND QUALITY RESPONSIBILITIES:
Take reasonable care of own health and safety and that of others in the workplace. Follow and maintain Company standards of Quality in accordance with Company Quality System requirement. HARISH BALAN.B adhnl7@r.postjobfree.com
PERSONAL DETAILS
Name : Harish balan B
Father’s Name : Balakrishnan B
Date of Birth : 27-05-1992
Nationality : Indian
Marital Status : UN Married
Language Known : English, Tamil & Hindi.
PASSPORT DETAILS
Passport No : L 2893232
Place of Issue : MADURAI
Date of Issue : 09/07/2013
Date of Expiry : 08/07/2023
B.Harish balan
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