Service Information
Resume:
CORE QUALIFICATION
EDUCATION
PROFESSIONAL HISTORY
NOREEN MARIAE B. AUSTRIA
Al Burahima bldg.., Al Maktoum Road Diera Dubai, United Arab Emirates
adhni8@r.postjobfree.com
Seasoned and extremely organized Travel Professional with more than 10years of progressive expertise within the travel and hospitality industry. Flexible with the ability to quickly evaluate and react to continuously changing situations. Comprehensive blend of planning, organizational and communication skills
• Knowledge in GDS – Amadeus, Galileo and Sabre • Domestic and International Travel • Travel Consulting and Reservation • Ticketing • Records Management • Strategically and Logistical Planning Kanoo Corporate Travel Dubai, United Arab Emirates Senior Travel Consultant March 2020-September 2020
• Handled American Express Global Travel Account
• Provide information regarding possible travel itineraries
• Discuss company’s travel budgets and provide travel solutions accordingly
• Kept informed of airline rules and regulations, tariffs and other industry requirements
• Make arrangements for flights and provide flight information to clients
• Manage arrangements for transportation and accommodation
• Provide clients with information on customs regulations and required documents Graduated Bachelor of Science in Tourism Management Siena College - Quezon City Philippines
Emirates Airline Dubai, United Arab Emirates
Airport Services Agent December 2007 – January 2013
• Fully adhere to all operational procedures with regards to travel, immigration and safety regulations
• Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set services standards and procedures so that the passengers are handled in a friendly and efficient manner
• Provide a proactive service to passengers prior to check-in such as managing the queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so they are directed to the relevant check-in counters and are handled efficiently
HRG Marsman Drysdale Travel and Tours Makati City, Philippines Reservations and Ticketing Agent September 2006-December 2007
• Handled Shell Philippines and obtained air tickets for the employees/ employers and their families
• Visa assistance
• Acquired knowledge on various operations of the travelling and touring through reservation and booking flights using AMADEUS System
• Represented agency in different hotels for customer service/support
• Completed travel arrangements for clients with air, hotel, cruise and ground transportation vendors
• Completed all ticketing, secured payments and submitted all monies and paperwork to accounting department
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
• Attended staff and training meetings
HRG-dnata Corporate Travel Dubai, United Arab Emirates Business Travel Consultant January 2013 – January 2020
• Confer with corporate clients to determine their travel needs
• Provide information regarding possible travel itineraries
• Discuss company’s travel budgets and provide travel solutions accordingly
• Kept informed of airline rules and regulations, tariffs and other industry requirements
• Make arrangements for flights and provide flight information to clients
• Manage arrangements for transportation and accommodation
• Provide clients with information on customs regulations and required documents CERTIFICATION
REFERENCE UPON REQUEST
J&J Travel and Tours Pasay City, Philippines
Reservations and Ticketing Agent March 2003-June 2006
• Handled tour packages and hotel bookings
• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
• Answer phones professionally, courteously and promptly
• Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services
• Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.
• Perform miscellaneous duties such as arranging conferences and meeting facilities
• Ensure accommodations meet specifications of requesting party
• Amadeus Basic Reservations 2020
• Sabre Re-issue and Refund 2020
• Galileo Basic Reservation 2013
• Galileo Fares and Ticketing 2013
• Sabre Reservations and Ticketing 2013
• Dangerous Goods for Passenger Handling 2010
• Dangerous Goods for Passenger Handling 2008
• E -Ticketing Training 2004
• Amadeus Fares and Ticketing 2003
• Amadeus Basic Reservation 2003
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