PERSONAL SUMMARY

WORK EXPERIENCE

Protip Solutions - Coimbatore

Senior Executive (Oct 2018 to Present)

-Business development, Lead generation & cold call activities.

-Mass mailers to prospect customers about our services & solutions

-Technical support via phone, mail & remote.

-Product installation, configurations & demonstration.

-Operation activities.

Ensure Support Services India Limited - Coimbatore

Senior Logistics Executive (May 2017 to Jul 2018)

-Forward & reverse logistics operations in Mobility spares hub ( DESC - Lenovo & Motorola)

-Inventory & Supply chain Management.

-Generate DC & Supply parts to all ASPs on daily basis against Work Orders.

-Organize the deliveries & Courier pickup.

-Collect, Validate & Send the defective parts of INW calls from ASP to Repair WH.

-Planning MSL (Minimum Stock Level) & Handling escalation matrix.

-Store & Warehouse activities.

-Record keeping.

-Safety & Emergency Handling.

-Internal Stock Audit & Updating MIS Reports

DigitalGlue - Mumbai

Software Tester & Support Engineer (May 2011 – Mar 2016)

PROJECTS:

●MailVault – Universal Email backup & Archiving Solution

●GmailVault – Gmail Backup software

●MVSPE – MailVault Service Provider Edition

●MailVault Agent – Retrieval email from Mail clients

●MailVault Central – Central Monitoring Panel

●Invoicer – Billing Software

SOFTWARE TESTING:

-Excellent experience in STLC.

-Excellent experience in Black box Testing & Automation Testing.

-Excellent knowledge in Smoke, Functional, Integration and System Testing

-Good Knowledge & experience in writing, Executing and Reviewing the Test Cases

-Good knowledge on writing Test Scenario, Test Data Management, build & Release Management.

-Excellent knowledge & experience in white-labelling, I18N & L10N

-Good Knowledge & experience in UI, Compatibility & Migration Testing

-Excellent knowledge on Usability, Regression, Retesting, Sanity Testing

-Excellent understanding of Ad-hoc, Reliability, Acceptance & Smoke Testing.

-Excellent experience to find bugs, Defect Tracking & Defect Life Cycle.

-Experience in Leading Email servers, Selenium, Redmine, Bugzilla, TestLink & Tortoise SVN.

-Good experience in Windows & Linux (Desktop & Server Editions).

-Installation, configuration & product demonstration.

-Good experience in handling support calls from across the Globe.

Simtech Computronics Pvt. Ltd. (Hewlett Packard Service Centre) - Mumbai

Store incharge (Aug 2009 – Mar 2011)

-Order Management, Indenting required spare parts on SAP.

-Inventory & Store activities.

-Reverse logistics operation.

-Email follow-up with Warehouse incase of delay.

-Case updation & Call closure activities.

Iron Mountain (India) Pvt. Ltd. - Mumbai

Technical support Executive (Jan 2006 - Dec 2008)

-Knowledge in Records & Information Management Warehouse.

-Digitalization, Scanning & Indexing Customer Application Forms (CAF) of TTML

-Quality Auditing & Updating.

-eData Management Service process of Digitization indexing of Documents & Records, along with storage on electronic media

-Physical Record Management Service activities.

-Safety & Emergency activities.

-Secure shredding service.

Ravichandra Systems & Controls Pvt. Ltd. (Coimbatore)

Process Associate (Oct 2004 - Dec 2005)

-Online Data entry process

-Auditing & Validating the data

-Ration Card Project for ELCOT.

Shri Mahalakshmi Auditors Pvt. Ltd. (Coimbatore)

Admin Support (Apr 2003 - Sep 2004)

-Knowledge in Filing Income Tax Returns

-Applying PAN, Service Tax for clients

-Internal stock auditing at client site.

-Validating sales & Purchase vouchers.

-Record Keeping & Tally entries.

ACADEMIC QUALIFICATIONS

Diploma in Software Testing

SEED Infotech, Mumbai, 2011

Bachelors of Science (Mathematics)

University of Madras, 2001- 2004

HSC

St. Michael’s Higher Secondary School, Coimbatore, 1999-2001

SSC

St. Antony’s High School, Coimbatore, 1998-1999

PERSONAL DETAILS

Date of Birth: 14th March 1984

Languages Known: English, Tamil and Hindi

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