PROFILE

Personal Statement:

Administrative support professional experienced working in fast-paced environment, demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and committed to superior customer service. Confident and poised in interactive with individual at all levels. Detailed-oriented, resourceful in completing projects and able to multi-task effectively.

Career Objective:

To obtain employment with a reputable company that secures responsible career opportunities for the utilization and enhancement of my skills on different fields of works while making a significant contribution to the success of the company and also for the achievement of my personal growth of well-being.

KEY SKILLS

Sales – retail/general

Customer Service & Relations

Administration & Management

Word Processing & Typing, Filing & data archiving

Documentation, Scheduling Meetings/ Appointments, Quotation Requests

Planning, Scheduling, Coordinating, Report Generation, Business Process Analysis

Analytical Skills, Decision Making & Problem Solving Skills, Presentation Skills

Leadership, Team Building, Interpersonal & Communication Skills

Teaching, Training Workshops & Lesson Planning

Computer Related Skills - Internet Usage

PROFESSIONAL EXPERIENCE

Customer Service Assistant

Sales Assistant

Swarovski Brand Ambassador

Dubai Duty Free

Dubai International Airport

Dubai U.A.E

March 2008 – Nov. 1, 2020

Responsible for increasing company revenues and attaining sales targets.

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Knowing our products inside and out.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

AWARDS:

Dubai Airport Customer Excellence awardee – FEB 2017

Gotcha Awardee - 2017-2019

ESL – EFL Teacher

JJ Language Center Inc.

3F Jockfer Bldg. Commonwealth Ave.

Diliman Quezon City

PHILIPPINES

2005 – 2008

Skilled in the design of challenging, enriching, and innovative activities that address the diverse interests and needs to students.

Teach English for those people whom English is not the primary language.

Integrate values formation .

Planning, preparing and delivering lessons.

Track student progress and present the information to parents.

Checking and assessing pupils' work.

Possess outstanding communication skills, present information in a variety of ways, emphasizing relevance of class material to the world beyond the classroom.

Supervisor/ Gold Jewellery Appraiser

Brighter Outlook Pawnshop

Surigao Del Sur

Philippines

1999 – 2004

Responsible for the day-to day running of the business with a particular emphasis on sales, operation and business development.

Creating and managing workflow and team schedules.

Accomplishes staff job results by coaching, counseling and disciplining employees.

Implements and enforces systems, policies and procedure.

Identify the authenticity and value of jewelry item.

Determining the market value of the ornament so that it may be sold or purchased by interested clients.

Receptionist/Customer Service Assistant

Imperial Appliance Plaza

133 B. Colon St., Cebu City

Philippines

1995 – 1998

Welcome visitors and employee to the office by greeting them.

Handling queries and complaints via phone, email & general correspondence.

Interact with customers to provide information in response to inquiries about products or services, handle & resolve complaints.

Operate standard office equipment on a regular basis, including a fax machine & a computer.

Maintain corporate office telecommunication system

Assist with word processing and other office tasks as required.

Keep detailed and accurate records of visitor requests and of calls received.

Receive deliveries; sort and distribute incoming mail

Take inventory of supplies and restock as needed.

Maintain the general office filing system.

EDUCATION

Degree:

Bachelor of Elementary Education (BEED)

University:

University of San Carlos

Cebu City, Philippines

Saint Michael’s College

Administered by Saint Paul Sisters

Surigao Del Sur, Philippines

Date:

1991 – 1995

LICENCE AND CERTIFICATION

Licensure Examination for teachers - Board Passer with License No. 0596363

Career Service Professional of Eligibility with License No. 95-1012727

PERSONAL DETAILS

Age:

46

Date of Birth:

Oct. 23, 1974

Nationality:

Filipino

Marital Status:

Married with one child

Languages:

English & Filipino

Contact this candidate