Waiter

REZA AFRIANSYAH

Karang Anyar Rt.*** Rw.** Karang Anyar,

Selagai Lingga, Lampung Tengah, Lampung

Phone +62-852-****-****

Lampung, October 17th, 2020

The Excellence

HR. Recruitment Manager

I am Reza Afriansyah. I am 19 years old. Based on the information I received, that your company is opening job vacancies for the position of servants. I want to be a part of your company. I am sure, I am a strong candidate to fill the position because I have experience in the field. I have worked in Mercure Hotel & Convention Ancol Jakarta as Waiter.

I understand things related to Equipment, Tasks, Rules and Regulations and how to work in Food & Beverage Services, since I finished studying at Captain’s Club, Floating Hotel. The details list can be seen from my attached CV, together with other documents.

Thank you for considering my letter, I look forward to hearing from you soon.

Sincerely yours,

REZA AFRIANSYAH

CURRICULUM VITAE

REZA AFRIANSYAH

Position Applied

Waiter

Personal Detail

Place and Date of Birth : Kota Bumi, January 27th, 2001

Gender : Male

Marital Status : Single

Height/ Weight : 166 cm / 55 kg

Religion : Moslem

Address : Karang Anyar, RT.014 RW.02 Karang Anyar, Selagai Lingga, Lampung

Tengah, Lampung

Mobile : +628**********

Email : ****************@*****.***

Nationality : Indonesia

Qualifications for the Job

-Having experience, skill and knowledge in Hospitality Department;

-Good communication English skill both oral and written;

-Able to cooperate with others;

-Proven work experience;

-Attentiveness and patience for customers;

-Excellent presentation skills;

-Strong organizational and multitasking skills, with the ability to perform well in a fast-paced

environment;

-Active listening and effective communication skills;

-Knowledge about food preparation;

-Knowledge about nutrition in different foods;

-Ability to take and understand orders implicitly;

-Suggesting new recipes & interesting ideas for menu planning;

-Good communication skills;

-Should be a team player and coordinate with the kitchen team;

-Should be physically fit & strong to for lifting heavy pots and pans;

-Good sense, and willingness to accept all responsibilities, discipline and able to work underpressures.

Educational Background

-Jan 2018 – Jan. 2019 Captain’s Club College, Cruise Ship and Hospitality Training, Lampung

Work Experience

-July 2018 – Jan. 2019 Job Training at Mercure Hotel & Convention Ancol Jakarta As Waiter, Jakarta

-Feb. 2019 – Present Working at Mercure Hotel & Convention Ancol Jakarta As Waiter, Jakarta

Responsibilities

-Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.

-Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

-Taking beverage orders and serving them to guests on a timely manner.

-Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.

-Always respond to guest requests in a timely, friendly and efficient manner.

-Mix and garnish beverages according to recipe and portion control standards.

-Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.

-Good knowledge of wine selection, wine service and Beer service.

-Take guest beverage or food orders and input them to the point-of-sale system.

-Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.

-Establish rapport with guests to build loyal and satisfied customers.

-Ensure knowledge of menu and restaurant promotions and any special offers.

-Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.

-Replenish beverages and ensure guest satisfaction throughout the meal service.

-Able to up-sell all promotion available in the outlet.

-Ensure serving station is well-stocked at all times.

-Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.

-Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.

-Be responsible for billing/credit card/payment and collecting feedback from the guest.

-Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.

-Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas..

-Always take responsibility for ensuring a positive guest experience.

-Take ownership of guest request and follow up guests incidences.

-Attend daily briefings from management who will explain any special requirements for service.

-To ensure a very good relationship between the Bar, other F&B outlet, Kitchen, housekeeping & Front of the House.

-Assist in carrying out scheduled inventories of products and operating equipment.

Interest

-Badminton

Contact this candidate