Service sector team leader seeking new opportunities

Manuela Simeonova

Email: adhndf@r.postjobfree.com

Mobile: +971*********

PERSONAL PROFILE

KEY EXPERIENCE

POSITION

* ***** ********** ** *** retail sector, followed by 10 years in the airline industry, including 6 years working in the First-Class Cabin and 1 year as a Cabin Supervisor.

Management and supervision of teams to deliver company objectives and provide high levels of customer service. Guiding teams to deliver sales targets.

I am a determined, disciplined and hardworking professional who inspires and motivates colleagues to be positive and enjoy work. I believe that a happy team performs best.

Team leadership, management and supervision.

Budgetary / Inventory controls

Customer service relationship building

Strong interpersonal skills and working well with all cultures and nationalities

Motivated and persuasive sales approach

Creative product advertisement and visual merchandising

Excellent communication, working under pressure and conflict resolution skills

Cabin Supervisor

NATIONALITY

Bulgarian

QUALIFICATIONS

Master’s degree in Human Resources, “University of Agribusiness and Rural Development”, Plovdiv, 2018-2020

Bachelor’s degree, Informatics (IT), Southwest University “Neophite Rilski”, Blagoevgrad, 2007-2010

YEARS OF EXPERIENCE

12 years

EMPLOYMENT HISTORY

2010-2020 Emirates Airlines, Dubai

2007-2010 OVS, Bulgaria

2003 Viara Newspaper, Bulgaria

2001 Hotel Balchik, Bulgaria

EXPERIENCE WITH EMIRATES AIRLINES, DUBAI (2010 – 2020)

Emirates Airline is the flagship carrier for Dubai, United Arab Emirates and has fleet of almost 300 aircraft. Emirates operates 3,600 flights per week to over 150 cities in 80 countries across 6 continents.

Cabin Supervisor:

During my time working with Emirates Airlines, I progressed through Economy, Business and First-Class service positions to be promoted to a Cabin Supervisor. In this role I was responsible for leading my teams to deliver the company’s objectives and vision to provide customers with “the world’s best inflight experience”. I achieved this by demonstrating My Service Personality and encouraging a similar practice within my team, acting as a Role Model and providing clear direction to ensure company standards were consistently met.

Key skills and responsibilities included the following:

Team leadership, supervision and management

Customer service relationship building

Organising for results and decision making

Prioritising, planning and coordinating resources

Teamwork and delegation

High conflict resolution and communications skills

Ability to work well with different cultures and nationalities

Assertive, determined, disciplined and with high attention to detail

First aid and general medical training

Microsoft Office competent

Responsibilities:

Encouraging, motivating and guiding my team to meet clearly defined objectives and standards

Actively developing team members’ skills and knowledge and by providing recognition and constructive feedback

Ability to work as part of the team and create an environment of cooperation, trust and mutual responsibility

Ensure that customers are consistently provided with the highest quality of customers service through effective supervision of the team

Ensure customer complaints are fully investigated, managed effectively, documented and appropriate service recovery is applied

Provide guidance, direction and feedback and discus team members performance personally

Conducting of timely and motivational briefing sessions

Complete factual and accurate reports and provide relevant feedback to other departments to assist with continuous improvement

Demonstrate business awareness and thorough understanding of Company polices.

Develop, maintain and propose ideas to enhance working practices and cost saving / revenue generation

Act as a brand and customer ambassador to promote the professional image of the company

Responsible for sales, stock take and meeting targets requiring good knowledge of products

Silver service dining etiquette including excellent knowledge of food and beverage options

EXPERIENCE WITH OVS, BULGARIA (2007 – 2010)

OVS is an Italian clothing retailer founded in 1972 and headquartered in Venice, Italy. OVS has 1285 stores located in 35 countries across the world.

Assistant Manager – OVS Blagoevgrad Store:

Working to support the branch owner to manage the OVS store in Blagoevgrad. In my role I was responsible for leading and inspiring the sales team to provide excellent customer service and achieve high sales volume. I motivated my team to achieve sales targets through encouragement and praise of good performance. I had personal responsibility for managing the inventory, creating the window displays and arranging the store layout.

Key skills and responsibilities included the following:

Skills:

Team management

Strong customer service mindset

Motivated and persuasive sales approach to maximise profitability

Relationship management

Creative product advertisement and visual merchandising

Excellent knowledge of trends and customer requirements

Budgetary / Inventory controls

Self-motivated, positive attitude and friendly

Responsibilities:

Supervise and motivate sales assistants to meet customer requirements and maintain product displays

Manage inventory and stock

Ensure high levels of customer satisfaction through excellent sale service

Conflict management and resolution

Specific product selection to meet customer demands and latest trends of the market

Maintaining outstanding store condition and visual merchandising standards

Creating monthly window display to best advertise the latest products

Assisting the branch owner to plan and undertake special promotional activities at various occasions

Maintaining strong customer relations to ensure repeat business

Monitor competition and report to the Branch owner

Maintaining an up to date knowledge of the latest High Street fashion trends

EXPERIENCE WITH VIARA NEWS, BULGARIA (2003, 2 months)

Viara News is a local daily newspaper based in Dupnitsa, Bulgaria reporting on local for the south west of the country as well as national stories.

Administrative Assistant:

Manning the front desk, answering telephone calls, communicating messages to the appropriate newspaper personnel.

Recording messages from incoming calls

Receive letters, packages and distribute accordingly

Keep updated records and files

Record Advertisement details and payments from customers

Helping to maintain statistics for advertisement sales

EXPERIENCE WITH HOTEL BALCHIK, BULGARIA (2001, 2 months)

Hotel Balchik is a family run hotel in the picturesque town of Balchick on Bulgaria’s Black Sea coast.

Receptionist:

Greeting, welcoming and directing guests appropriately

Notify other hotel personnel of guest arrival

Record guest details during guest check in

Various administrative tasks

Customer service

AWARDS

2012, Emirates Najm Merit, for consistent and excellent service delivery to customers based on customer feedback.

OTHER INTERESTS

Painting, Reading, Photography, Computing, Pets

Gym, Culture and Travel, Cooking, Solving Puzzles

LANGUAGES

Bulgarian – Mother Tongue

English - Fluent

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