Manager Employee Relations

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Curriculum Vitae

Ruwaida Hoosen

Email: adhnd9@r.postjobfree.com ID: 751***-***-****, Gender: Female, Address: 69 James Avenue, Isipingo Hills, Durban, 4133/ No 53 Malton Mews, 29 Malton Road, Rossburgh, 4094, Cell: 076*******

OBJECTIVE

In search of an opportunity to meet professional challenges and career growth.

WORK EXPERIENCE

Alert Engine Parts (Pty) Ltd (13/01/2000 – 30/09/2007) Position held: Debtors’ Clerk and Administrative Assistant Duties:

• Debtors’: Liaising with customers (book value approximately R7 million per month, 1500 debtors) with regard to their accounts and reconciliation of the same; issuing of statements and responsible for all payments, receipting and banking.

• Freight Cash on Delivery: Managing freight customers (1500 customers) regarding their accounts; receipting and posting of payments; reconciliation of their accounts and processing of refunds.

• Local Cash on Delivery: Responsible for creating new accounts; managing and assisting local customers (1500 customers); reconciliation as well as completing the refund journals.

• Cheque Book: Managed and controlled all cheque payments by ensuring that each cheque issued had a voucher and invoice attached, all cheques issued were reconciled in the Managers’ Account, posted to the system and copies sent to Head-Office for audit purposes.

• Petty Cash: Controlled the use of petty cash.

• Insurance: Responsible for all documents pertaining to vehicle claims; loss or theft of company money; loss or theft of company equipment.

• Stationery: In charge of all stationery requisition and purchase.

• Cleaning Materials: Responsible for the purchase of all the cleaning materials required.

• Staff Expenses: Purchasing of all staff utilities, eg. safety wear. 2 P a g e

• Secretarial Duties: Served as a relief secretary and when required in addition to my function as a Debtors’ Clerk.

Human Resource duties:

• Affirmative Action Committee: Active member of the company’s employment equity steering committee.

• Performed HR duties which included recruitment, selection, induction, advised management on internal staffing issues, employee training and development, performance appraisal and career management.

• Reason for leaving: Promotion

Alert Engine Parts (Pty) Ltd (01/10/2007 – 23/06/2008) Position held: Personal Assistant to the Regional Director Duties:

• Provided secretarial services to the Regional Director and Branch Manager.

• Answered and screened telephone calls on behalf of the Director.

• Dealt with internal and public queries.

• Performed general office duties for and on behalf of the Director eg. faxing; photocopying; assisting with the compilation of marketing proposals etc... Human Resource Duties:

• Maintained the personnel records of all employees pertaining to their leave; pay slips and salaries; staff loan deductions and so forth.

• Managed and maintained the leave register for all employees ensuring that the leave taken was approved, recorded and processed accordingly.

• Responsible for all staff confidential and personal records namely: Letter of Appointment, Contract of Employment and submission of same to Head-office timeously.

• Tasked with planning travel and accommodation arrangements for and on behalf of the Director and staff.

• Assisted in organizing training workshops and seminars for staff.

• Performed HR duties which included recruitment, selection, induction, advised management on internal staffing issues, employee training and development, performance appraisal and career management.

Reason for leaving: To further my career.

Grindrod Intermodal, A Division of Grindrod S.A. P/L (23/09/2008 – 31/12/2008) Position held: Debtors’ Clerk - 3 Month Contract

Duties:

• Debtors’: Liaising with customers (book value approximately R13.5 million per month) relating to their accounts and reconciliation of the same; handling of payments, receipting and banking; and sending out statements. Reason for leaving: To further my career.

3 P a g e

PC Training & Business College (Pty) Ltd (aka) Richfield Graduate Institute of Technology (Pty) Ltd (07/04/2009 – 30/06/2019)

Position held: Senior ICAS Administrator

Duties:

• Debtors’: Liaising with students relating to their accounts and reconciliation of the same;

• Petty Cash: Verified the use of petty cash.

• Stationery: In charge of all stationery requisition and distribution.

• Auditing: which involved conducting site visitations to campuses to conduct an audit in terms of the fixed assets register, finance, petty cash control, human resource management of employees pertaining to employment contracts, time- keeping, leave/sick leave, the issue of staffing, resource allocation availability.

• Human Resources: assisted with general administration occasionally. ICAS:

• Review and reconcile actual enrolment to learner qualification list on ICAS

• Reconcile overall summary of transactions to current age analysis

• Reconcile campus records (tracking sheets/Excel spreadsheets) to ICAS statements/account enquiries and age analysis.

• Verify correctness and completeness of registrations/enrolment forms.

• Reconcile receipts to bank statement

• Reconcile debtors control account.

• Review learner registrations, invoicing and receipting.

• Reverse duplicate invoices and or receipts on ICAS

• Pass credit notes and journals

• Statistics Reporting: Oversee the Call Centre in handling and reporting of enquiries to registration.

• Reporting of statistics daily on enquiries and registrations by programme by band by year of study

Human Resource Duties: Training and Development

• Train and provide support to new or lower level ICAS users National Manager: Institutional Support, Marketing & Community Engagement

(Sep 2011 to Aug 2012)

Duties:

To assist the Chief Marketing Officer in co-ordinating the organisations marketing activities and oversee the development and delivery of a fully integrated marketing strategy for the business. Tasks included:

• Assisting with the development and implementation of the Brand strategy.

• Assisting with the development of the marketing strategy for new and existing products

4 P a g e

• Assisting with overseeing the implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR.

• Working closely with the company’s Sales team

• Ensuring that the marketing objectives are implemented by the marketing team.

• Undertaking continuous analysis of competitive environment and consumer trends

• Co-ordinating and maintaining the school visit database, ensuring enquiry coupons were captured onto the management system, following up on all enquiries, compiling statistical reporting

• Assisting with presentations for school visits, corporate and Open Days

• Statistics Reporting: Oversee the Call Centre in handling and reporting of enquiries to registration.

• Reporting of statistics daily on enquiries and registrations by programme by band by year of study

Human Resource Duties: Training and Development

• Providing training and support to sales staff on campuses nationally and assisting them with conversions

Human Resource Manager (Aug 2012 to Feb 2013)

The Human Resource Manager is responsible for the management and execution of actions and processes for all subordinates.

• Maintaining accepted performance standards and ensuring the fulfillment of the service conditions and work agreements of all staff within the department;

• Fostering and maintaining sound personal and professional relationships among the members of staff and between staff and learners;

• Developing the expertise of staff by promoting training and development;

• Promoting employment equity and the goals associated with it;

• Assisting with drawing up a strategic business plan and annual budget for the department in facilitation and consultation with the Resource & Planning Director,

• Being involved in labour law matters, disciplinary procedures and grievances,

• Recruitment and filling of posts and the promotion of staff within the Institution

• Assist in the development of Job Descriptions.

• Revision of employee contracts.

• Ensure that the leave of all employees are updated accurately on VIP.

• Ensure that the Institution’s Departmental Organogram’s are updated when required.

PA to CEO & Corporate Marketing Manager (March 2013 to April 2015)

• Provided professional secretarial services to the Chief Executive Officer.

• Answered and screened telephone calls on behalf of the CEO.

• Dealt with internal and public queries.

5 P a g e

• Maintained the personnel records of all employees pertaining to their leave; pay slips and salaries; staff loan deductions and so forth.

• Managed and maintained the leave register for all employees ensuring that the leave taken was approved, recorded and processed accordingly.

• Responsible for all staff confidential and personal records namely: Letter of Appointment, Contract of Employment and submission of same to Head- office timeously.

• Performed general office duties for and on behalf of the CEO eg. faxing; photocopying; assisting with the compilation of marketing proposals etc...

• Tasked with planning travel and accommodation arrangements for and on behalf of the CEO and Management staff.

• Assisted in organizing training workshops and seminars for staff. Human Resource Duties:

• Performed HR duties which included recruitment, selection, induction, advised management on internal staffing issues, employee training and development, performance appraisal and career management. Chief Human Resources Training & Development Officer (May 2015 to July 2016)

• Develop and implement an annual agenda for HR strategy in line with the business plan. Ensure HR plans support the needs of the business but are also flexible enough to cope with changes in the organisation, as and when they occur

• Provide information and reports on data such as staff turnover, references, cost per hire, training hours per person, etc.

• Provide advice on and administer maternity and paternity leave cases.

• Conduct training needs analysis and designs and implement a training plan with input from business heads. Manage costs to budget.

• Ensure all staff receive appraisals in accordance with company policy and monitor probationary periods

• Co-ordinate recruitment throughout the company through management of a recruitment team/HR team. Build relationships with recruiters, draft briefs, set up interviews where necessary. Interview senior hires when necessary

• Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary

• Deal with any performance or grievance issues in a legally compliant and professional way

• Monitor annual leave; sick leave; family responsibility leave and capture leave on VIP

• Ensure all policies and procedures are up to date and legally compliant.

• Provide day to day advice to line managers on all human resource issues: management of staff, remuneration, etc.

6 P a g e

• Review all staff salaries and make recommendations for pay rises in consultation with Department Heads. Implement any increases and promotions.

• Maintain a succession plan for all departments

• Ensure payroll is completed accurately and to deadline Director: Distance Learning (Aug 2016 to June 2019) To improve service delivery within the distance learning division

• Reduce Learner concerns by 90%

• Enforce and maintain the relationship between Distance Learning Students and Programme Administrators

• Enforce a communications structure that shows different levels of contact for students

• Ensure all students submit all Assignments

• Ensure results are captured and issued timeously

• Ensure workshop facilitation is executed smoothly and efficiently Increase student registrations for distance learning

• Establish RGI as a household brand in SADC region through brand placement and an aggressive marketing campaign.

• Improve Sales in the SADC Region by 100%

• Improve Sales for DL and SLP in South Africa by 100%

• Introduce online learning & part time studies

• Oversee the Call Centre in handling and reporting of enquiries to registration.

• Reporting of statistics daily on enquiries and registrations by programme by band by year of study.

To improve fee collection and reduce bad debt

• Increase Fee Collections

Leadership

• Enhance the level of support to students by recruiting Academic Administrators

• Create an Inspiring Vision & Lead by Example

• Empower, Inspire, and Energize People

• Build and Lead a Team

To ensure integration of management systems

MOODLE

• Create a separate Moodle to be created for Distance Learning

• Align Moodle with ICAS

• Assignment two’s to be setup to allow for online completion by students, ie. to allow short questions and answers

7 P a g e

• Implement online marking by Lecturers

ICAS

• Implement automated statistical reporting from ICAS – stats report; gender report

• Exam venue field to be created on ICAS to facilitate easy report extraction by venue

• Structure setup of pivot reports to align to Distance Assessments: Assignment; Exam

Felix Risk Training Consultants CC (01/07/2019 – Present) Position held: Human Resource Manager

Duties:

• Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

• Maintains the work structure by updating job requirements and job descriptions for all positions.

• Prepares employees for assignments by establishing and conducting orientation and training programmes.

• Conducting periodic employee surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.

• Ensures planning, monitoring, and appraisal of employee work results; scheduling staff development with employees; hearing and resolving employee grievances; and counselling employees and supervisors.

• Implements employee benefits programmes; recommending benefit programmes to management.

• Ensures legal compliance by monitoring and implementing applicable human resource government requirements, conducting investigations and maintaining records.

• Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.

• Retains human resource records by designing a filing and retrieval system and keeping past and current records.

• Completes human resource operational requirements by scheduling and assigning employees and following up on performance.

• Manages human resource staff by recruiting, selecting, inducting and training employees.

• Contributes to team effort by providing required human resource support as needed.

8 P a g e

• Compile job adverts and post online for job vacancies; receive and analyse cv’s; conduct interviews and shortlist; provide feedback to Managing Director on interviews conducted and shortlisted candidates; assist in filling the vacancy within the organisation.

Marketing

• Oversee and provide guidance in updating the company website in terms of company information, products offered, etc

• Oversee and assist with creating and updating marketing material where applicable, related to the company prospectus, brochures, etc.

• Oversee and assist in providing suitable content images for posting to the social media platforms (LinkedIn, Facebook, Instagram).

• Respond to enquiries (telephone; email; website) and convert enquiries to registrations

EDUCATION

1993: Umkomaas Secondary

• Matric Exemption Obtained. Subjects: English, Afrikaans, Mathematics, Physical Science, Biology, Art.

1994 - 2008: University of Natal, Durban

• Bachelor of Arts Degree with majors in English, Sociology and Industrial & Labour Law. Student No: 941357054 (22 April 1998).

• Post-Graduate Diploma in Personnel Management. Student No: 941357054 (08 April

2000), Subjects include: Manpower Planning; Personnel Management; Training and Development.

• Post-Graduate Diploma in Industrial Relations. Student No: 941357054 (02 April 2003), Subjects include: Conflict Management & Dispute; Management of Human Resources; Trade Unions & Management in Industrial Relations.

• In completion: “An Advanced Programme in Human Resource Management” at the University of South Africa. Student No: 71366520. Subjects include: Strategic & International Human Resource Management; Organizational Behavior & Renewal; Research Methodology; Advanced Human Resource Development.

ACCREDITATIONS

1996: University of Natal, Durban

• Letter of recommendation by Professor CHG Crothers, Department of Sociology.

9 P a g e

1999: Meadowlands Secondary School

• Volunteered as a substitute teacher. Letter of recommendation by Mrs. S Moodley, Principal.

2003: Corporate Business & Management Training Centre

• Completed a course in Practical Confidence & Assertiveness Skills. 2004: New Horizons Computer Learning Centre

• Completed a course in Microsoft Outlook 2000, Level 1. 2007: Action Training Academy

• Completed a course in M1 – First Aid Level 1.

2010: PC Training & Business College (Pty) Ltd now known as Richfield Graduate Institute of Technology (Pty) Ltd

• Completed a CPD course.

2010: PC Training & Business College (Pty) Ltd now known as Richfield Graduate Institute of Technology (Pty) Ltd

• Completed a course Occupationally Directed Education Training & Development Practices (ODETDP) and awarded a Certificate of Competence in ODETDP NQF L5.

2014: World Certification Services

• Completed a course in ISO 9001: 2008 Internal Auditor. REFERENCE

Alert Engine Parts (Pty) Ltd

Mr. Juan Almendro (Director) - 083-****-*** (cell) Grindrod Intermodal, a Division of Grindrod S.A. (Pty) Ltd Mrs. Kay Archery - 031-******* (w)

PC Training & Business College (Pty) Ltd now known as Richfield Graduate Institute of Technology (Pty) Ltd

Prof Ahmed Adam (Dean: Public Management) – 083-***-****/ 031-******* (w) Mr. Yuven Naidoo (Chief Strategy Officer) – 074-***-****/ 031-******* (w) Mr. Praveen Vasala (Chief Academic Officer/Faculty Dean) – 076-***-**** Felix Risk Training Consultants CC

Ms Ashnie Bisoonpersad (Quality Assur. & Accreditation Manager) – 078-***-****

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