TERRA MACLEAN

**** ********* *****, ********, ** C: 289-***-**** adhncx@r.postjobfree.com

SUMMARY

Dedicated and focused employee with over10 years of experience in medical, legal and professional executive office. Excelling at prioritizing, completing multiple tasks simultaneously, following through to achieve project goals, displaying the utmost level of professionalism and confidentiality.

HIGHLIGHTS

Medical Legal NAV CANADA Office

Travel and Event Coordination IQ Manager Oracle Self-Directed

Transcription Property Online ATS – HR Appointment Setting

Meditech Admin Support ESS Highly Organized

Medical Terminology Telus Assyst OPT Time Management

CIHR & Common CV Websites COMPASS Strong Problem Solver

OASRS MS Office Proficient

EXPERIENCE

Administrative – Clerk & Scheduling Specialist 11/2016 to Current

NAV CANADA Mississauga, Ontario

Preparing overtime payments and leave records for employees;

Preparation and adjustments of schedules for approximately 800 operational staff, which includes multiple Collective Agreements;

Providing Material Management support, such as shipping and receiving, including notification of deliveries to applicable parties;

Managing the daily activities in ESS;

Preparing and maintaining associated reporting for leave, overtime and premiums for distribution to employees/management;

Reconciling of employee timesheets (ESS – close day reports);

Administrative processes related to IREC and OASRS, employee changes, new hires, acting assignments, certification/qualifications etc. including the associated requirements for database updates;

Confirming leave requests and absences from Oracle;

Confirming information in Operation Proficiency Training;

Provides other administrative and receptionist duties to support the FIR, as required, including maintaining filing systems, updating presentation material, preparing correspondence, mail and reception duties.

Property Assistant 09/2014 to 10/2016

Patterson Law Truro, Nova Scotia

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials;

Drafted and typed grammatically correct office memos;

Processed and distributed invoices to bill clients;

Composed and revised legal documents, including letters, deeds, affidavits, directions, mortgages, and all other;

documents need for property transactions;

Acted as liaison between clients, vendors, real estate agents and attorneys;

Proofed documents and submitted to attorneys for review;

Mentored new employees under the Government to Opportunity Program;

Coordinated and scheduled meetings and telephone conferences.

Research Assistant 04/2010 to 04/2012

IWK Health Centre/Flourish Mood Disorders Halifax, Nova Scotia

Met with Research Subjects for data collection;

Created and maintained spreadsheets using advanced Excel functions and calculations;

Planned travel arrangements for two executives and staff;

Recruitment of new Research Subjects;

Arranged meetings nationally.

Administrative Assistant/Education (Undergraduate) Coordinator 06/2008 to 09/2014

IWK Health Centre (Mental Health and Addictions)/Dalhousie University Halifax, Nova Scotia

Planned travel arrangements for executives, staff and visitors;

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences;

Planned meetings and prepared conference rooms;

Made copies, sent faxes and handled all incoming and outgoing correspondence;

Created PowerPoint presentations used for educational development;

Organized files, developed spreadsheets, faxed reports and scanned documents;

Managed the day-to-day calendar for the senior director;

Coordinated meetings world-wide, along with travel arrangements;

Created schedules for Psychiatry Residents & Medical Students doing rotations through Child and Adolescent Psychiatry;

Develop seminar schedules for educational teaching for Psychiatry Residents during their rotation in Child and Adolescent Psychiatry;

Scheduled speakers for weekly Rounds in Child and Adolescent Psychiatry;

Reviewed and provided feedback on evaluations on Student Seminars, Rounds, and the Resident/Medical Student’s Rotations in Psychiatry;

Participated in the preparation and completion of OSCE (Objective Structured Clinical Examination);

Participated in the preparation and completion of CaRMS (Canadian Resident Matching Service);

Planned and participated in Recruitment Seminars for the Department of Psychiatry;

A member of the Child and Adolescent Fellowship Application Committee (development of the curriculum and rotation for the Child and Adolescent Fellowship, completed with success);

A member of the Child and Adolescent Education Committee and Department of Psychiatry Education Committee.

Bartender/Waitress 2002-2007

Truro Golf and Country Club Truro, NS

Causal Support Worker 2002-2003

Colchester Residential Service Society Truro, NS

Bartender/Manager 1999-2004

Dooly’s Truro NS

EDUCATION

Bachelor of Arts: Psychology 2011- PT Online

Mount Saint Vincent University Halifax, NS

Medical Office Assistant Certificate 2007-2008

Nova Scotia Community College Truro, NS

High School Diploma 1996

Cobequid Educational Centre Truro, NS

CUSTOMER SERVICE ACCOMPLISHMENTS

In 2013 I was a team member of the Red Stag Tavern. We were presented with the 2013 Pineapple Award; this award recognizes individuals who have gone above and beyond to enrich a visitor's stay in Nova Scotia and here is my story:

In another instance, a group from Pennsylvania were seated at the bar, and through conversation, their bartender, Terra MacLean, heard that one of the ladies taught line dancing. Terra played “Boot Scootin Boogie” on the jukebox, and to the entire restaurant's surprise, the group as well as staff began to learn how to line dance in the middle of the restaurant! The entire restaurant stopped working that night for five minutes. If you're interested, you can actually view this video on YouTube.

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