Name: Keorapetse Matshilo Itumeleng Motalane

CONTACT INFORMATION

**** **** *

Temba

0407

Mobile: 072*******

E-Mail: adhn5f@r.postjobfree.com

CAREER OBJECTIVE

To find a challenging position to meet my competencies, capabilities, skills, education and

experience. I’m hard working and a resourceful person who has the ability to work individually and

also in a team. An interpersonal skill is what comes natural to me because I enjoy working in a

diversified cultural environment where creativity and initiative are encouraged and I also enjoy going an extra mile in everything I do.

PERSONAL INFORMATION

Nationality: South African

ID number: 820**********

Marital status: Married

PROFESSIONAL EXPERIENCE

Branch Manager

African Bank 01 February 2018 to March 2019

To manage the general operation of the branch in terms of sales and cost targets, cash management, staff management, client service and compliance;

Cash Management (where applicable):

1. Manage cash processes according to the bulk teller / teller policy

2. Manage Petty Cash Administration and limits as per set policy

3. Perform teller and / or bulk teller function as and when required with approved authorisation

To Manage the Achievement of all Sales Targets and Growth:

1. Set and manage the achievement of the following in accordance with the Sales Operating Procedures in order to:

1.1 Retain existing clients

1.2 Grow new client base

1.3 Reactivate dormant clients

2. Manage the achievement of Sales Target as set by Regional Manager i.e.:

2.1Minimum set turnover

2.2Minimum set number of loans sold

2.3 New client targets

2.4 Credit card conversion rate

2.5 Missed 3rd instalments at set targets

3. Compile and manage Branch Business Plan in consultation with Regional Manager

4. Draw up monthly marketing plan and implement

5. Manage the Corporate Relationships Process (Identify, maintain, etc.)

Customer Experience:

1. Maintain relationships with internal and external clients

2. Resolve all client related issues within set turnaround times and keep clients informed according to AB’s Client Query Resolution Procedures

3. Explain compliance requirements to clients and reasons for non approval of a client’s loan applications

4. Create client centric culture within the branch (manage queues, training, walk the floor, etc)

5. Maintain professional look and feel of the staff and branch (branch neatness and atmosphere)

6. Manage customer experience strategy within the branch

Branch Administration and Cost Management:

1. Manage the batching process

2. Manage loan applications workflow process

3. Manage the adherence of Standard Operating Procedures within the branch

4. Manage Credit Card Administration as per policy

5. Manage stock levels of stationery and marketing materials

6. Manage all security aspects in the branch as per the policies

7. Manage Communication within the branch (i.e. all communication is distributed & everyone in the branch is aware of key business campaigns taking place, related updates, current commission structure)

8. Manage fixed and variable costs

9. Variable costs (stationery, telephone, Commission, Petty Cash)

10. Check monthly expense report for accuracy

People Management:

1. Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff)

2. Management of Staffing levels (headcount management, fixed term contracts, staff movements, staff utilization, absenteeism, time keeping) 3. Motivate Staff and create a high performance learning culture

4. Identify and develop potential talent for succession planning in consultation with direct manager

5. Manage induction and training of new staff within one month of joining the bank as per policy

Compliance to Legislation, Policies and Procedures:

1. Execute Branch functions / activities in adherence to Internal Audit standards (BPR)

2. Cash Management

3. People Management

4. Security Management

5. Asset Management

6. Compliance (NCA, Regulatory and Credit Policy)

7. General Operations

8. Complete Monthly Branch Self Audit Programme

9. Escalate fraudulent activities to the Forensics Department immediately

Customer:

1 Create and maintain productive relationships with internal and external clients by providing advice and assistance.

2 Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.

3 Keep the client informed about progress through written communication, telephone communications and/or face to face meetings

4 Build a positive image by exceeding client expectations at all times

5 Treat internal and external customers fairly at all times

Branch Manager

Absa Bank

July 2012 to March 2016

The purpose of the role is to lead a Retail branch in driving and delivering exceptional

business performance, through the provision of excellent sales and service management,

influential leadership, team development and achievement of operational excellence.

Take complete ownership of and accountability for the branch as a stand-alone business.

Manage the outlet infrastructure both internally and externally, the overall

appearance including the equipment, devices, signage and merchandise.

Understand and implement local market strategies to maximise opportunities and

business profitability. Use market intelligence to meet and exceed the market needs

Compile and communicate an effective action plan for the branch which is

understood and actioned by all staff

Distribute revenue targets and develop the means of achieving them by deploying

local tactics to meet business expectations, by product and by individual

Monitor performance metrics

Lead performance dialogues with branch team

Lead problem solving with branch team on how to improve sales performance

Take ownership of annual sales plan

Lead and take ownership of campaign objectives and specificities

Take part in sales activities and promote a culture of sales pro activity

Provide clear direction to branch staff on the business objectives, translating and

prioritising these into business performance measures at branch and individual level

Understand and provide clear direction to the branch based on market analysis of

local area consumer trends and competitor offerings

Identify opportunities for branch team to grow the business based on local market

opportunities

Live the Values through visible demonstration of required behaviours

December 2009-June 2012

Branch Administrator

Absa Bank (Retail Delivery)

Comply with bank policies and procedures

Offer a superior level of customer relations and services

Ensure that clients are kept informed of products and services

promote and cross-market the bank to clients and recommend appropriate experts when

necessary

Identify opportunities for sales growth

Decide and initiate actions to drive sales performance

Provide leadership, training and supervision to sales team

October 2006 – December 2009

Sales Consultant

Absa Bank (Retail Bank)

To achieve contracted sales targets.

Manage own sales production performance and implement corrective actions to achieve target

objectives

Revisit individual targets to close achievement gaps

Ensure effective implementation and support to national and localised sales campaigns

To encourage product utilisation through packaged cross selling and to expand the use of Absa

Group products and financial services.

Identify and define product utilisation through a packaged sales approach

Identify cross-sell opportunities with product SBU's customer data base

Utilize Prospector to identify sales cross-sell opportunities in existing customer base

To pro actively and continuously deliver service excellence in order to improve sales efficiency

Teller

Absa Bank (Retail Bank)

April 2005 – September 2006

To achieve contracted sales value targets

To manage own sales production performance and implement corrective actions to achieve target

objectives

Ensure effective implementation and support to national and localized sales campaigns

To encourage product utilization through packaged cross-selling in order to expand the use of Absa

Group products and financial services

Utilize segment / product SBU leads to identify cross selling opportunities in the existing customer

Base

To keep track of all sales leads received or given and manage the outcomes thereof

To ensure effective sales conversion from identified leads

To pro actively and continuously deliver service excellence in order to improve sales efficiency

To ensure continuous compliance with sales process implementation (e.g. sales processes, policies

and procedures, legislative requirements etc.)To cohesively work with service staff in identification

of sales leads

To comply with the contracted sales training curriculum in relation to personal development

EDUCATION

Jun 2012: UNISA

Qualification obtained: Certificate in Banking

February 2013: Moonstone

Qualification Obtained: RE 1:

December 1999: Dansa International School

Qualification Obtained: Matric

REFERENCES

Mrs J.P Booi 072*******

Ms M. Motau 082*******

Ms LJ. Riet 072*******

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