Service Representative Customer

OBJECTIVE

To be employed in an organization that will give me the chance to be part of their

working team in reaching the company’s goals.

HIGHLIGHTS OF QUALIFICATIONS

Computer literate

Can easily adjust to different kinds of attitudes and personalities

Can work under pressure

PERSONAL INFORMATION

Date of Birth : September 19,1990

Place of Birth: Zamboanga City

Age: 30

Sex: Female

Height/ Weight: 5’3/70 kgs.

Citizenship: Filipino

Civil Status: Single

Religion: Roman Catholic

Dialects: English, Tagalog,Chavacano

EDUCATIONAL BACKGROUND

Baliwasan Central School

Baliwasan San jose Road,Zamboanga City

2004

Zamboanga National High School West

Rt. Lim boulevard,Zamboanga City

2004-2008

Bachelor of Science in Information System

Computer Technologies Institute

Baliwasan Chico,Zamboanga City

June 2011 – May 2015

Ehedio,Raychelle Anne Lim

Purok 11 Communal Brgy Buhangin Davao City

091********/**************@*****.***

Skype:raychellelim

EXPERIENCES

Company Position DATE

Gems American Academy Data Entry in School Registrar June 15, 2018-Sept 24,2020 IBEX GLOBAL Customer Service Representative (Inbound) Oct. 19, 2015-May 20,2016 Convergys Customer Service Representative (Inbound) June 27-December 2016 Teleperformance Customer Service Representative (Inbound) Feb. 13-July 21 2017 Duties & Responsibilities

• Entering data from various sources of student’s information into the company computer system for processing and management, filing documents, scanning, printing, update files.

• Answer incoming calls and respond to customer’s emails

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Up sell products and services

• Complete call logs and reports

CHARACTER REFERENCES

Name Position Company Contact No.

Maria Joanne C. Lamar I.T Instructor Comtech Institute 090******** Mr. Edward Jefrey Dacalos Supervisor Ibex Global 094******** Mr. Mighty Sam Galeza Supervisor Teleperformance 093********/095******** I hereby certify that the above statements are true and Correct to the best of my knowledge and beliefs.

Raychelle Anne L. Ehedio

Applicant

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