Sales Representative Customer Care

SYED ANAS ALI

: +*** (0-56-566****

: *************@*****.***

OBJECTIV

Seeking a challenging opportunity to demonstrate my skills &abilities and attain experience and knowledge in a rewarding global organization offering career growth and professional development. PROFESSIONAL SYNOPSIS

A determined, meticulous and diligent professional Business Graduate offering overall of 11 years’ experience in the field of BPO Industry, Account Management, Administration, Training, Customer Services, Client Coordination, Sales & Management with a proven track record of success working with leading companies in Pakistan & United Arab Emirates.

Proficient in handling and building a strong business relationship with our clients throughout the lifecycle.

Proven ability for approaching change with flexibility and modifying behavior as appropriate to deal effectively with change and capitalize on opportunity for learning and growth

Skilled in multi-tasking and interacting effectively with people of diverse nationalities and comfortable working in a multi-cultural set-up.

Core Skills& Competencies

Negotiation

Communication

Strategic Partnerships

Business Development

Client Relationship

Delivery focus

Leadership & interpersonal skills

People management

Project management

Team synchronization

EDUCATIONAL QUALIFICATIONS AND PROFESSIONAL ASSOCIATIONS University of Karachi (KU)

Bachelor in Business Administration (BBA), Pakistan 2009 Premier College

Intermediate (Commerce), Karachi, Pakistan

2005

IGCSE O’ Levels

University of Cambridge (UK) Local Examination Syndicate Muslim International School (MIS), Abu Dhabi, United Arab Emirates 2002

CAREER PROGRESSION& RESPONSIBILITES

Thrifty Rent A Car, AA Al Moosa Group, Abu Dhabi, United Arab Emirates Jun 2019 – Jul 2020 Customer Service Executive

Manage the Daily, Weekly and Monthly rentals for all corporate clients

Organize and manage the car fleet for all reservations Conduct inspections for the cars on daily basis to check the physical conditions, cleanliness and verify the fuel levels and mileage

Manage the service due and repair vehicles

Handle cash collections on daily basis and arrange for their transfer to accounts department

Manage files and record and update the same in Milepower and ADPS

Manage shortage of fleets till the vehicle is received at the location Maintain and update rental agreement contracts and notify clients of overdue rental vehicles and process rental extensions

Qualify clients using company rental requirement guidelines Stallion Restaurant Management, Abu Dhabi, United Arab Emirates Feb 2017 – Feb 2019 Client Coordinator

Vendor Coordination (LPO, Stock update & Payment etc) E

Responsible for contact resolution and problem-solving, ensuring a satisfactory outcome for the Clients, the Association, and the Management Company

Responsible to process tasks they are assigned: Work Orders (same day/rush), returned mail, etc.

Perform additional duties as determined by management/supervisor to increase Client Serviceproductivity

Attending Association meetings as necessary

Staff Training, schedule, payroll, updating and implementation of SOP

Follow established processes when communicating with other departments to resolve client inquiries www.ins-aic.com

Associated Insurance Consultants, Abu Dhabi, United Arab Emirates Sep 2016 – Dec 2016 Technical Officer

Approaching the market/insurance companies for the quotations

Follow up on the quotation from the insurance companies

Negotiate with the insurance companies on the amendments for the Schedule of Benefits/Table Of Benefits& premium as per the quotations submitted.

Ensure that correct figure was provided in every quotation.

Make a Benefit of comparison sheet/presentation to be presented to the client.

Responsible in creating and generating invoices as per ISO requirements.

Monitor the Debit Notes/Credit Notes for all the endorsements to make sure everything is complete & amounts are correct according to each member’s premium.

Attend the clients request and Queries.

Provide technical advice regarding procedures and other related matters whenever the client may require.

Filing documents & maintaining records.

Patiently Attend phone calls, E-mails and answer customer queries.

Assist the branch manager if he has anything pending for General Lines.

Follow up for the certificates & other documents requested by the client from the insurer.

Attend complicated issues and find solution in order to resolve the problem in a professional manner to get the customer’s satisfaction.

Manage dispatch to several companies both clients & insurers and make sure that everything is properly documented for future reference

www.multi.net.pk Dec 2015–Aug 2016

Multinet Pakistan, Karachi, Pakistan

Senior Customer Care Executive

www.sybrid.com May 2010–Nov 2015

Sybrid Pvt Ltd - Venture of Lakson Group, Karachi, Pakistan Officer Service Quality

www.sybrid.com May 2009–Apr 2010

Sybrid Pvt Ltd - Venture of Lakson Group, Karachi, Pakistan Customer Care Representative \ Tele Sales Representative www.trgworld.com Mar 2007 - Feb 2009

The Resource Group (TRG), Karachi, Pakistan

Customer care representative \ Tele Sales Representative Thomson Prometric Testing Centre, Karachi, Pakistan Jul 2006 – Jan 2007 Test Centre Administrator (TCA)

www.mcdonalds.com.pk

Mac Donald’s Pakistan Mar 2004 – Jul 2006

Kiosk Manger

VOLUNTEER WORK

Mars Real Estate LLC, Abu Dhabi, United Arab Emirates – Real Estate Consultant

Assist buyers with finding ideal homes by assessing needs, requirements and budgets.

Collect fees and documented payment processes for property transactions.

Arrange for title searches of properties being sold and give buyers virtual and physical tours of properties.

Acquire new clients by following up regularly regarding individual real estate desires and current listings.

Examine homes for client arrivals after planning open-house events and showings, increased home sales through persuasion, negotiation and ability to close.

Negotiate contracts with buyers and sellers to maximize customer savings. ADDITIONAL INFORMATION

IT Skills: Proficient with MS Office & ERP.

Languages: Arabic, English and Urdu.

Interests: Health & fitness, Travelling, Movies, TV shows, Camping, Football, Cycling & Cricket. ACHIEVEMENT

Awarded "Best Service Quality Officer" throughout working tenure

Awarded “Employee of the Year 2014”

PERSONAL DETAILS

Nationality: Pakistani (Muslim Sunni)

Marital Status: Single

Visa Status: Visit visa

Availability: Immediate to join

References: To be furnished on request

Contact this candidate