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Resume of Suraj Sud

Name: Suraj Sud

Current Position: Chief Concierge

Current Employer: Sunway Putra Hotel KL

Duration in Position: Oct 2015 - Till Present

Email: adhmzi@r.postjobfree.com

The Istara Condominium

B10-8 No.1 Lorong Utara B

46200 Petaling Jaya, Malaysia

H/P: 601*-*******

Previous Work Experience

Year

Oct 2015-

Present

Jun 2013-

Oct 2015

Oct 2013-

Jun 2014

Jan 2011-

Oct 2013

Aug 2009 –

Jan 2011

Aug 2000 –

May 2009

July 1998 –

Aug 2000

Dec 1997 –

Jun 1998

July 1996 –

Dec 1997

Mar 1994 –

July 1996

Oct 1993 –

Mar 1994

Organization & Location

Sunway Putra Hotel, Kuala Lumpur

InterContinental KL

Pullman Bangsar Kuala Lumpur

Eastin Hotel Petaling Jaya

Mandarin Oriental Kuala Lumpur

Mandarin Oriental Kuala Lumpur

Crown Princess Hotel, Kuala Lumpur

Sheraton Imperial, Kuala Lumpur

Sheraton Labuan

Sheraton Utama Hotel, Brunei Darussalam

Concorde Hotel, Kuala Lumpur

Position

Chief Concierge

Concierge Manager

Chief Concierge

Chief Concierge

Concierge Manager

Duty Manager

Front Office Executive

Guest Services

Guest Services Agent (Shift

Leader)

Guest Services Agent

Front Desk Assistant

Professional and Leadership Membership

A member of Society Of The Golden Keys (Les Clefs d’Or) and also current Executive Community Member. Key Roles & Responsibilities (Sunway Putra Hotel, Kuala Lumpur) Jun 2015- Till Present

• To monitor and manage the daily operations of the Concierge Department.

• Respond to guest’s special requests, needs problems, issues and concerns and accommodate groups to ensure optimal levels of guest’s satisfaction and repeat business.

• Ensure the Standard Operation Procedures are being adhered to.

• Motivate, supervise, coach, develop, empower and discipline the team.

2

• Lead and supervise the team and to ensure a high level of customer service.

• Administrative duties on monthly report.

• Conduct staff meetings and training.

• Good communication and coordination with all Departments to ensure smooth operation.

• Implementation of systems/tasks to improve customer satisfaction.

• Good customer service orientation.

• Manage and resolve customer’s issues quickly and effectively.

• Exceptional interpersonal skills with a focus on rapport building, listening and questioning skills.

• Enhance analytical and problem solving abilities.

• Ensure that all physical aspects of the areas are under control and are always kept in good state of maintenance.

• Assess employees’ performance through Personal Development Plan

( PDP) conduct of yearly appraisals.

Achievements:-

• Team member of Malaysian Human Resource Management for the National Occupational Skill Standard for Front Office Administration

( Level 4) and Front Office Management (Level 5)

• As a Concierge Manager over the years I have solved most of the problems faced by guests and attend to their complaints to their satisfaction. ( Win Win Situation)

Education

Year

July 1992 – July

1993

Jan 1991 – Dec 1991

January - March 2010

March 2010

June 2010

School, College

Stamford College, Hotel & Catering Management

Saint Margaret’s School, Brunei

Integrated Management System of (IMS) for ISO 9001, ISO 14001 OHSAS 18001, MS 1722 and ISO 22000

Leadership & Empowerment Program

Introduction to Malaysian Protocol

Qualification

Diploma

Cambridge G.C.E “O” Levels

Certificate

Certificate

Certificate

Personal Traits

• High integrity and good sense of responsibility.

• Good personal organization.

• Ability to interact and communicate well with people.

• Attentive to details.

• Leadership qualities developed through experiences gained from employment and extracurricular activities.

Contact this candidate