Quanicia Francis
Waco, TX *****
******************@*****.***
Handling both customer service, supervision and cashier task also greeting and welcoming guests and providing them with a positive first impression of the organization.Directing guests and answering their questions, promote store loyalty and boost revenue and lastly helping customers resolve concerns and taking advantage of value added service.
Authorized to work in the US for any employer
Work Experience
KFC Team Member
Maxi food company
May 2019 to June 2020
Welcoming customers, answering their questions, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Cashier/Customer Service
Pizza Gusto
2018 to June 2020
• Customer service
• Operate POS system
• Prep cook
• Resolve issues based on through investigations of concerns
• Operate phone system
• Developed solid relationships with staff, customers, and vendors Receptionist/ administrative assistant
Pizza Gusto
2018 to June 2020
handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands.
Cashier/Supervisor
PLAZA EXTRA WEST
August 2017 to April 2018
• Deli helper
• Stacked Shelves
• Customers assistance
• Maintained clean and orderly area, removing spills, picking up trash and restocking
• Accomplish department objectives by supervising staff and organizing and monitoring work processes. Execute staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training. Child Care Assistant
A-Z Academy
August 2016 to August 2016
to August 2016
• Created lessons plans appropriate for each age group
• Protected groups by securing indoor and outdoor spaces
• Entertained children with diverse daily actives and special events
• Strengthen physical skills using craft like painting and drawing
• Improved behavior of children under care by modeling responses to situations and reinforcing good choices
Education
High school diploma
Educational Complex High School
September 2015 to June 2019
Skills
• Excellent phone etiquette
• Great at handling stressful situations
• Excellent customer service
• Able to lift more than 20 pounds
• Microsoft Office
• Restocking
• Punctual
• Great interpersonal skills
• Cashiering
• Childcare
• Hair Styling
• Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
• Cooking
• Retail Sales