ED PAZ CUERVO

** ******* **

Stafford VA *****

adhmwq@r.postjobfree.com

adhmwq@r.postjobfree.com

C 571-***-****

CAREER PROFILE

Extensive background in customer-oriented service operations and business development

Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-placed operations and detailed.

Specialist in recruitment of staff.

Cost control specialist.

Inventories and P & L analyst.

EXPERIENCE

Brinker 08/2017- PRESENT

Maggiano’s Italian Restaurant

Restaurant Asst Manager

Full service Restaurant

Italian fine family restaurant

Delegate responsibilities to my teammates

Create great environment and low turn-over

Focus on kitchen perfection with the best people

Operation excellence and fiscal responsibility

Passion for make people feel special

Extensive background on training department

Make every guest memorable time with family and friends

Service team schedules charge

Noodles & Company 01/2014- 07/2017

Market Training Manager

•Delegate responsibilities to my team of rock stars

•Manage with integrity, live the culture and beliefs of my employer

•Roll out company initiatives in my restaurant with full force

•Continually review restaurant operations to identify any problems, concerns and opportunities for improvement

•Surprise every guest with the experience, every time

•Give team members timely and actionable feedback on their performance

•Manage and motivate team members through positive and respectful leadership

•Strive to exceed company standards in food quality, food safety, and cleanliness

•Keep your restaurant staffed happy and pride who we are and what we do

•Recognize your team members for a job well-done

•Facilitate the Leadership Development Program with my team, identify & foster future leaders

•Make guests feel like family

•Make my restaurant better than it was the day before

•Manage restaurant P&L by tracking expenses vs. annual budget

•Handles sensitive information and situations with skill and discretion

* Make guests smile uncontrollably

• Thrive in a fast-paced environment

• Have a strong work ethic and accountability

•Willingness and ability to work nights, weekends and holidays

ADF Companies 03/2008 – 01/2014

Restaurant General Manager

Manager Trainer

•Partners with the AM to lead a rock star team

•Runs my restaurant with confidence, delivers solutions at the speed of light

•Manages with integrity and lives the culture of employer everyday

•Assesses team member performance, delivers actionable and timely feedback

•Creates an epic experience by delivering world-class customer service, smiles and welcomes guests

•Builds trust within their team, recognizes a job well-done

•Follows my employer operational policy and procedures

•Manage the restaurant to meet company standards in food quality, food safety, and cleanliness

•Trains, develops, and manages restaurant team members and shift managers

•Follows inventory control procedures and guidelines

•Identifies and fosters talent in their team, grooms high performers for promotions

•Assists with scheduling, expense tracking, labor management, and local restaurant marketing

•Hires new team members as needed

•Sense of humor

•Ability to effectively delegate responsibility

•Conflict resolution skills required, as well as excellent verbal and written communication skills

•Able to work nights, weekends and holidays

McDonalds Restaurants 02/2000 – 03/2008

Restaurant General Manager

• Leads the restaurant during a shift and surprises our guests with the experience

• Delegates responsibilities to my team of rockstars and ensure they are exceeding

the expectations of each guest

• Ensures all my stations are stocked & stored

• Be a subject matter expert in each area of my restaurant

• Maintains cleanliness and organization throughout my restaurant and ensure

proper set up and breakdown of the entire restaurant including dining room,

restrooms, kitchen and prep areas

• Owns my open, mid or close routines for the next shift

• Makes sure all food meets company and HACCP rules and regulations and is

super-delicious

• Develops my team members into future leaders themselves

• Recognizes a job well-done

• Lives the culture of my employer

• Exemplifies guest service for the whole team

• Must be punctual (my team looks up to me, after all)

• Excellent guest service skills, m ability to communicate efficiently to help keep all

team members informed

• Driven to one day run my own restaurant

• Ability to work nights, weekend and holidays

Little Caesar Pizza Restaurants ( Puerto Rico ) 01/1996 – 02/2000

Restaurant General Manager

COMPUTER SKILLS

Familiar with Microsoft Word, Microsoft Excel, e-mail, and the specialized systems, MICROS, INFOGENESYS and ALOHA,TIME SAVER

REFERENCES UPON REQUESTS

Contact this candidate