Trevor Heller

**** ******* ****, **********, ** *0564

419-***-**** · adhmum@r.postjobfree.com

Leadership Experience

Leadership, Lineage Logistics

Assistant General Manager, March 2019 – Present

Lineage Logistics is a global leader in cold storage logistics solutions. As AGM, I am responsible for successful execution of Key Performance Indicators (KPIs) and all aspects of operations in a 644,000 square foot warehousing and distribution facility that employs over 225 people operating around the clock.

• Managed and assisted the GM with profit and loss (P&L) responsibilities that resulted in exceeding EBITA by 14% vs. our 2019 goal.

Lead facility through two customer onboarding’s instrumental to our facility exceeding our 2019 revenue goal by 16%.

Achieved a Labor to Revenue (LTR) of 33.87% vs our 2019 goal of 32.76% while successfully onboarding new customers and navigating challenging labor trends.

• Achieved a weighted compliance score of 90.34% vs a goal of 90% helping ensure our operation maintained OSHA compliance and SQF certifications vital for 3rd party logistics providers to conduct business with food-grade customers.

• Fostered a positive leadership culture that achieved a 44.18% turnover rate vs a company goal of 45% instrumental in increased operational continuity and team morale.

Supply Chain Management, Glanbia Performance Nutrition, Downers Grove, IL

Supply Planning, November 2016 – March 2019

GPN is a global leader in the innovation and manufacture of performance nutrition products. This role was designed to increase my strategic capabilities in supply chain leadership by managing relationships with in-house and contract manufacturer production of a 250 SKU portfolio. Responsibilities included successful utilization of SAP ERP, JDA MRP, and Business Objects, cross-functional leadership, and advising senior leaders on supply chain topics. This experience included significant development of my skill set and knowledge regarding relationship management, procurement, supply planning, finance, and accounting.

Exceeded the company’s Customer Fill Rate (CFR) target of 96% by achieving a 99.27% CFR for my assigned portfolio helping the company achieve FY2018 revenue goals of $2.1 billion.

Manage relationship with the company’s sole Ready to Drink (RTD) co-manufacturer ensuring on time production of approximately 45 SKUs which resulted in 99% fill rate.

Served as the Supply Chain expert for a cross-functional team working closely with the General Manager of Isopure, R&D, and liaising back to senior leaders in the Product Supply group ensuring successful launch of NPD initiatives including successful market entry of Optimum Nutrition’s Amino Energy RTD.

Developed and implemented SOPs for supply chain processes pertaining to contract manufacturers resulting in SOPs being used to aid in the training of new employees and onboarding of new contract relationships.

Served on a supply chain team that spent 8 weeks problem-solving logistics solutions at the distribution center and presented findings/recommendations which resulted in the DC achieving a record-breaking number of shipments to close out fiscal year 2017.

Distribution Leadership, Glanbia Performance Nutrition, Aurora, IL

Senior Manager of Distribution, February 2012 – November 2016

Distribution Center Supervisor, February 2011 – February 2012

I led all operations for a 230,000 square foot finished goods distribution center employing 125 personnel and specializing in global distribution of food grade nutritional products. This experience also included successful oversight and responsibility for distribution operations at 2 overflow sites. Responsibilities included successful management of inventory including over 1,500 SKU’s valued at over $40 million. DC operations consisted of shipping, receiving, quality control, customer service, logistics, EH&S and Human Resources. As a key leader in the supply chain organization I was part of multiple cross functional teams that include finance, accounting, legal, SAP, sales, marketing and procurement.

Oversaw all order fulfillment processes that resulted in invoicing of approximately $1 billion exceeding company revenue and fill rate goals.

Led teams that facilitated a 20% growth rate while maintaining budget discipline that contributed to exceeding the Supply Chain group’s Cost Per Unit (CPU) goal.

Implemented policies and procedures that resulted in 35% reduction of overage, shortage and damage (OS&D) claims in 2015 which significantly aided in exceeding our companywide CPU goal.

Oversaw our facility’s integration to SAP ERP in 2013 ensuring immediate shipping operations at go-live that resulted in zero lost dollars from potential order fulfillment issues.

Established employee engagement programs that increased both performance and morale that led to 30% reduced turnover.

Achieved a 2.184 incident recordable rate in fiscal year 2015 which helped facilitate a positive culture of safety.

Promoted to Senior Manager in July 2015 in recognition of my success engaging a broader, more strategic supply chain role.

Functional expert for a team tasked with sourcing a Warehouse Management System (WMS).

Was promoted to Distribution Center Manager in 2011.

Developed and implemented goals, procedures, and policies which identified key trends that led to overall improvements in operations.

Developed and tracked DC KPI’s and reported the Supply Chain Scorecard directly to the Vice-President of Supply Chain.

Planned and successfully executed a facility move from a 90,000 square foot warehouse to the present DC which has allowed for greater capacity to conduct DC operations concurrent to GPN’s rapid growth

Distribution Leadership, Covidien, Joliet, IL Distribution Center Supervisor, November 2007 – June 2010

Responsible for logistical processes in a 465,000 square foot distribution center for a multinational corporation specializing in the distribution of medical products. Responsible for the daily reception and accurate storage of the medical products warehouse with 32 personnel and inventory valued at over $13 million.

Achieved a Cost per Case of .531 during fiscal year 2009 well ahead of our facility target of .601.

Incorporated new scanning technology and corresponding inventory processes increasing inventory tracking for the entire facility during a JD Edwards implementation.

Achieved a 0.00 injury recordable rate in the Receiving Department through the fiscal year 2009. Well ahead of our facility goal of 2.23 for the facility.

Military Service, United States Army,

Captain, Field Artillery, September 2003 – September 2007

Associations

International Leadership Association · Greenleaf Center for Servant Leadership · Bowling Green State University Alumni Association – Chicago Chapter · American Legion

Education

PhD in Values Driven Leadership, completed 2018

Benedictine University, Lisle, IL

Dissertation titled, Micro-Moments of Truth: How Servant Leaders Influence Wellbeing in For-Profit Organizations. The research study utilized a concurrent mixed methods approach to explore the relationship between servant leaders and individual flourishing in a for-profit organization. Findings describe a generative process of positive emotions stemming from follower perception of leader behavior.

Presented dissertation research at the 2018 International Leadership Association Conference.

Chaired panel symposium at the 2016 Irish Academy of Management Conference titled, Developing Ethical Leaders: It’s Everyone’s Job.

Peer reviewed articles for Academy of Management Conferences in 2016 and 2017.

Publish content on The Servant Leader Practitioner blog: https://servantleaderblog959350003.wordpress.com/

Masters Business Administration, December 2011

Benedictine University, Lisle, IL

Bachelor of Arts in History, August 2003

Bowling Green State University, Bowling Green, OH

Research Interests/Skills

Leadership theory · Servant leadership · Positive Organizational Scholarship (POS)

References available upon request

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