Sabrina L. McCoy

*** **** ** ** *****, OR *****

adhmu9@r.postjobfree.com 971-***-****

Experience

Continuum Global Services

(acquired Conduent Feb 2019)

(Closed operations August 2020)

Portland, OR 97230

Software Test Engineer I

August 2015 – August 2020

Conduent

Portland, OR 97230

Customer Service Representative

January 2015 – August 2015

Portland State University

Enrollment Management & Student Affairs

Queer Resource Center

Portland, OR 97201

Design & Marketing Coordinator

March 2012 – June 2013

Portland State University

Office of Information Technology

Classroom Audio/Visual Services

Portland, OR 97201

Student Technician

June 2011 –Feb 2012

Chase Card Services

Elgin, IL 60123

Risk Analyst II

Nov 2006 – Nov 2010

Function as Test Team Subject Matter Expert

Complete user story deliverables as part of scrum team

Complete API rest services testing with postman

Design Agile software QA Test Cases and execute QA testing for Pega software platform

Create and utilize Oracle SQL database queries to prepare testing data

Troubleshoot, track, and document software defects during the Test Cycle with JIRA

Track and analyze data from various daily database reports and system logs

Coordinate with internal teammates and external

development teams to complete Pega software QA

testing performance goals

Provide phone-based inbound Customer Care in a

high-demand call center environment for Sprint

Assist customers with billing issues, plan changes, payments and general customer support

Offer additional products, services and lines of business to customers in a sales capacity

Consistently meet performance goals for customer service, call time and hold time

Create and maintain all of the QRC’s public marketing presence including Drupal CMS for Web, e-

newsletter, social media and print materials while working within a diverse, intersectional workspace

Document statistics and reports of traffic to our newsletter, website, Facebook and Twitter accounts

Interface with students, staff, faculty and vendors daily through face-to-face, email, and telephone

Partnered with Basic Rights Oregon to host the

Transgender Health Summit 2012

Train faculty in the use of standard classroom

audio/visual equipment

Assist students, faculty and staff with reserving and checking in/out of loaner equipment through A/V

database

Troubleshoot in-class A/V hardware issues both over the phone and in person

Maintain security of equipment, ensure equipment is returned properly and equipment rooms are locked

Design Software QA Test Cases and execute QA

testing for in-house agent software

Train new testers on software testing processes

Troubleshoot and document software defects through system logs

Prepare test data for QA/UAT testing purposes

Serve as UAT Subject Matter Expert

Promoted to Analyst II in April 2009

Sabrina L. McCoy

395 18th ST SE Salem, OR 97301

adhmu9@r.postjobfree.com 971-***-****

Education

Portland State University

Portland, OR

March 2011 – June 2013

Rock Valley College

Rockford, IL

June 1998 – July 2001

Skills

Bachelor of Science in Film

cum laude, completed June 2013

Dean’s list Winter, Spring & Fall terms 2012

Coursework in Digital & film video/still

photography, lighting, sound, editing, directing,

producing, and screenwriting

Associate of Arts, Computer Science

completed July 2001

Computer Lab help desk attendant providing

student support for printers, networking, and

general A/V hardware

Coursework in C/C++, Visual Basic, COBOL,

HTML, Systems Analysis and Design, Office

Suite, Adobe Suite, and Computer Hardware /

Networking

Extensive knowledge of computer software, from

Microsoft Office applications to Adobe Suite and

Final Cut video editing software

Experience with and knowledge of Audio/Visual,

computer hardware and networking technologies

from the 1980’s through today

6+ Years experience working in Information

Technology and Networking

Linux experience including installation of Red

Hat, Debian, Ubuntu, Puppy, KDE; Command

Line usage and scripting

Contact this candidate