NAMUDU JOWERIA BABIRYE

Mobile : +971*********

E-mail :adhmrf@r.postjobfree.com

Address : United Arab Emirates

Language : English (Fluent)

Marital status : single

Visa Status :Cancellation

Position :Customer Service Executive

PROFESSIONAL SUMMARY

Experienced associate bringing enthusiasm, dedication and exceptional work ethics. Very polite, well-spoken and hardworking Always approachable cheerful and possessing good observation skills as well as the ability to work alone or as part of a team. Keen to find a challenging position with an exciting employer where l will be able to continue to increase my work experience and develop my skills

Skills

• State of the art customer service.

• Computer literacy.

• Amazing communication skills.

• Outstanding presentation skills.

• Relationship management skills.

• Excellent selling, negotiation, time management and organizational skills.

• Building rapport.

Work Experience

PROFESSIONAL EXPERIENCE

MAISON ASSOULINE (EMAAR)Dec 2018 - March 2020

SENIOR SALES ASSOCIATE:

Duties and Responsibilities:

• Responding to questions and providing outstanding customer service.

• Managing financial transactions and balancing drawers.

• Cross-selling products to increase purchase amounts.

• Identifying products that need to be filled throughout the day and coordinating with the stock team to restock those products.

• Leading junior sales associates in maintaining the company's visual standards and policies.

• To support an environment of teamwork and trust through peers, customers and supervisors.

• Achieving established store goals and sales targets. Work Experience

Mirrors LADIES SALON DUBAI UAE 2016- Oct 2018

RECEPTIONIST

• Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to; and schedule appointments for clients with hair stylists.

• Offer clients some refreshments as they wait for their turn to be attended to and offer them magazines to read.

• Answer the telephone and attend to inquiries made over the phone and make bookings for clients.

• Be very knowledgeable about various hair care products and give clients useful advice about the products if they seek your opinion.

• Check products in the salon to ensure that they are not out of stock and inform management of products in shortage for them to place orders for more supplies.

• Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten.

• Keep records of client payment/billings for services rendered in the salon, create roster for staff and record commissions for stylists.

SILVER LADIES BEAUTY SALON 2014-2016

Receptionist

My duties include;

• Provide guidance to clients on the procedures at the spa

• Answer telephone calls and provide accurate information to clients

• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

• Introduce new beauty products to clients and educate them on their uses and benefits

• Keep clients updated on currently available promotions and discounts in services offered in the Spa

• Process payments from clients for services ordered from the spa

• Keep register of long and existing clients for them to enjoy benefits given to loyal customers

• Give appointments to clients on specific days

• Open and close the spa at the appropriate time

• Ensure that the front desk is clean and organized for free movement MULTICHOICE LTD (UGANDA) Sep 2011 – Mar 2014

CUSTOMER SERVICE REPRESENTATIVE:

Responsibilities held:

• Complete call logs and reports, research required information using available resources.

• Up sell, promote and offer products and services.

• Document all call information according to standard operating procedures.

• Take customer orders, provide product and service information to clients.

• Identify and escalate issues to supervisors.

• Answer and attend to inbound calls and manage customer inquiries and complaints. EDUCATIONAL BACKGROUND

Degree in Business administration.

Diploma in fashion and cosmetology.

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