Office Manager
Resume:
Tijuana Bragg
Dear Hiring Manager,
Thank you for taking the time to consider me for this positon. I am very excited about the possibility of being part of your organization. Utilizing my skills and abilities to benefit your organization is an exciting possibility for me. I recently retired from the United States Navy after 22 years of service. I have more than 20 years of experience in areas such as executive level administrative support, office management, records management, and customer service. My expansive skill set includes travel planning, scheduling, document creation and management, and other general administrative duties. I am looking to expand my role to meet the diverse needs of a fast-paced organization such as yours. I multitask well, thanks to my organizational and time management skills, and I welcome the challenge of meeting tight deadlines. I’m a natural problem solver, I’ve developed the ability to anticipate roadblocks and create effective alternative plans.
I truly appreciate your time and consideration regarding this vital role at your organization. I believe that I possess the skills and abilities which are critical to this position and would be thrilled to become the next member of your team. Please feel free to contact me at any time with any question you may have or to further discuss this opportunity.
Sincerely,
Tijuana Bragg
TIJUANA LAFAYE BRAGG
301 Nichols Street, Fort Worth, TX 76102
Cell Phone: 252-***-****
Personal Email: adhmqz@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Highly experienced, results driven professional with more than 20 years of experience in areas such as executive level administrative support, office management, records management, customer service, and personnel security. Proven success in executing strategic plans, maintaining security standards, and providing high-level administrative support to multiple executives. Keen understanding of organizational management principles, including strategic planning, implementation, and oversight. Well-versed in analyzing processes and conceptualizing improvement strategies via innovative decision-making. Exceptional organization, problem solving, and critical thinking skills. Talented in cultivating enduring relationships with team members, management, and clients. Exemplary interpersonal, written, and verbal communication skills with ability to generate positive rapport with individuals at all levels of the organization. Successful in prioritizing workload and multi-tasking assignments with strict deadlines. Recognized for strong work ethic, flexibility, accuracy, and commitment to team success.
TS/SCI Clearance Leadership Experience Microsoft Office Suite
Office Management Time Management Detail Oriented
Problem Solving
Effective Communication
Defense Travel System
Security Manager
Joint Personnel Adjudication
System
Data Management
Customer Service
Organization
Decision Making
WORK EXPERIENCE
Executive Administrative Assistant
Deputy Director, Strategic Targeting and Nuclear Mission Planning United States Strategic Command
January 2017 – October 2020
Hours per week: 40
Provided executive-level administrative support to four Navy Flag Officers and one Senior Civilian Deputy in addition to handling a myriad of command correspondence for over 400 joint service personnel.
Researches files and other sources thoroughly and prepares documents accurately and in accordance with regulations and policies.
Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
Independently notes and follows-up on commitments made at meetings and conferences by staff members and maintains GO/FO calendars, coordinates meeting arrangements, and/or scheduled meetings and /or conferences.
Maintains calendars while exercising control over appointment acceptance, declination, and adjustments in time and location; promptly informs staff of changes and conflicts.
Coordinates multiple calendars, of high ranking officials at the two, three and four star levels, to match and de-conflict appointments.
Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Based upon detailed knowledge of the organization and its programs and operations, determines appropriate action.
Develops, establishes, updates, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office.
Meticulously managed $30,000 in travel expenditures. Responsible for processing travel requests, arranging accommodations and reimbursement of expenses in accordance with the Joint Travel Regulations (JTR).
Prepare trip books for delivery no later than 24 hours prior to departure. Trip Books should include, agenda, orders, transportation and accommodation reservation information, meeting/logistics POCs, meeting materials, and other supporting information.
Conducts liaison with Consolidated Travel Officer (CTO) for arrangement of travel to localities internal and external to CONUS.
Ensures transportation regulations governing entitlements and documentation requirements for domestic and foreign relocation and temporary duty travel to advise on travel procedures, restrictions, entry requests and allowances, and to resolve conflicts related to such travel.
Screens and verifies all receipts, certifies vouchers, monitors accounts payable, obligation balances.
Monitor office supplies and assist the organization focal point with tracking office supplies and ensuring adequate levels of consumable items needed for presentation/graphics.
Uses varied and advanced functions of work processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents.
As Special Security Representative (SSR), responsible under the direction of the Special Security Officer (SSO), for day-to-day management and implementation of the Strategic Targeting and Nuclear Planning Directorate’s Sensitive Compartmented Information Facility (SCIF). Updated Emergency Action Plan (EAP) standard operation procedures.
Station Superintendent/Department of Defense Courier United States Transportation Command
Defense Courier Station Bahrain, Naval Support Activity Bahrain December 2015 – December 2016
Hours per week: 40-60
Led 9 joint service personnel in secure and precise movement and delivery of 3,461 classified and time-sensitive articles weighing 104,000 pounds during 219 courier missions.
Perform data input/processing on the customer classified enterprise system.
Unmatched expertise and strict fiscal management for station’s $229,000 operating budget, resulting in enhanced operational readiness.
Flawlessly executed 42 missions, ensuring swift movement and delivery of 698 time-sensitive articles aiding joint force operations in direct support of Operation INHERENT RESOLVE with zero security incidents.
Innovative planning and keen oversight were instrumental in station providing support to three Combatant Commands consisting of 60 ground units, 36 Forces Afloat, and four Marine Expeditionary Units spanning across 10 countries.
Strong written communication skills, command of English language grammar, and the ability to produce correspondence such as emails, letters, documents and other materials following office templates and formats.
Schedule and confirm appointments for clients, customers, and supervisors.
Managed command Fitness Report and Evaluation reports for Officers and Enlisted personnel.
Provide continuous training and guidance in all areas of SCI security; including but not limited to, local procedures, OPSEC, Communications Security (COMSEC), Security Awareness.
Assist with Staff Assistance Visits and other local inspections as required. Prepares and presents reports with appropriate corrective actions delineated. Administrative Department Leading Chief Petty Officer USS EMORY S LAND (AS 39) - Homeported in Diego Garcia November 2014 – November 2015
Hours per week: 40-60
Led 10 personnel in providing administrative, personnel and pay support to over 400 personnel and Civilian Mariners while forward deployed on a Navy warship.
Ensured the accurate and timely processing of over 1,700 pieces of correspondence, awards, directives, pay and personnel transactions significantly contributing to the command’s overall administrative readiness.
Set-up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as fax machines, copiers, or phone systems and arrange repairs when equipment malfunctions.
As the Morale, Welfare and Recreation Funds Custodian, she flawlessly managed an operating budget of $75,000 resulting in the planning and execution of over 33 command events. Administrative Department Leading Chief Petty Officer Bureau of Medicine and Surgery Headquarters - Washington, DC November 2012 – October 2014
Hours per week: 40
Led 10 military and civilian personnel providing optimized administrative support for 1,000 personnel located throughout 24 geographically dispersed components.
Implemented an electronic command check-in process eliminating redundancies and check-in times by 50%.
As Command Training Team member she facilitated Command Orientation programs to over 100 newly reported personnel. Revamped Command Sponsorship Program, ensured sponsors and new acquisitions were processed in a timely matter.
Developed an aggressive plan that eliminated the backlog of Navy Medicine awards, enabling the expeditious submission of over 4,000 awards into Navy Department Awards Website Service database, increasing morale and efficiency for over 20,000 personnel.
Entrusted member of the Navy Medicine Sexual Assault Council, sole database administrator in tracking notification and monitoring all sexual assaults throughout Navy Medicine. Provided timely updates to leadership, ensuring quick, decisive action.
Coordinator and liaison for Command and other military unites for Navy Family Accountability and Assessment System (NFASS) which member assessed and managed to report from current location, update emergency personal contact information and request assistance.
Compose invitations for social and official events, managing and developing invitations lists, and monitoring and tracking RSVPs for these events.
Knowledgeable on promotion and performance management principles, policies, practices, methods, and analytical techniques. Basic knowledge of other HR processes sufficient to relate promotion, performance management, and professional development issues to them. Skill in applying provisions, instructions, regulations, practices and techniques of promotion and performance management. Ability to gather and analyze facts, and draw conclusions from the information provided.
Administrative Department Leading Chief Petty Officer Aircraft Intermediate Maintenance Detachment Sigonella, Italy October 2010 – October 2012
Hours per week: 40
Responsible for the growth, development, daily direction of 5 junior personnel. Led her division to ensure accuracy and timeliness of all personnel records, 128 officer fitness reports and enlisted evaluations, 59 awards and 65 cost travel orders in support to 150 personnel ensuring the expeditious and accurate submission of all command correspondence.
Review and process incoming and outgoing correspondence, reports, and other materials submitted for the Commanding Officer's signature including sensitive personnel related documents.
Strong written communication skills, command of English language grammar, and the ability to produce correspondence such as emails, letters, documents and other materials following office templates and formats.
Meticulously managed a $393,000 travel budget ensuring continued support of training and mission requirements.
Provided personnel assistance in investigating security violations and completing Personnel Security clearance paperwork such as Single Scope Background Investigation (SSBI) and Top Secret clearances; processed security badge system access requirements; processed Security Termination Statement and inadvertent disclosure oaths
Maintain and update Joint Personnel Adjudication System (JPAS) records for 200+ personnel. Administrative Department Leading Chief Petty Officer USS MAHAN (DDG 72) - Homeported in Norfolk, VA
August 2007 – September 2010
Hours per week: 40-60
Led 4 junior personnel in providing executive level support to the Commanding Officer, Executive Officer, and Command Master Chief, and over 260 officers and enlisted personnel in daily operations onboard a Navy warship while in-port and deployed operations.
Meticulously processed a myriad of correspondence, enlisted evaluations, officer fitness reports, awards, command instructions leave request, naval messages and special request chits. Superior Ship’s Secretary, established a standard of administrative quality that unmatched.
A powerhouse of talent and a masterful communicator, her administrative personnel, pay, and legal work was consistently impeccable.
Led her undermanned team through a demanding Field Examination Group inspection, earning a score of 97.5% and being recognized by the assessors as having the best Administrative Office on the waterfront.
Rebuilt the ship’s Temporary Additional Duty Travel Target (TADTAR) program. Managed a $71,000 TADTAR budget by writing cost and no-cost orders and arranging all travel and lodging while ensuring expeditious disbursing of travel advances. Well recognized along the Naval Station Norfolk waterfront for running an effective TADTAR program.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Maintained Leave Authorization Number (LAN) logs required for personnel accountability for traveling within the Continental United States and Out of the Continental United States.
Process data from Defense Travel System (DTS) reports to enter into Personnel Tempo (PERSTEMPO)
Compose invitations for social and official events, managing and developing invitations lists, and monitoring and tracking RSVPs for these events.
Administrative Department Leading Petty Officer
Navy Recruiting District Miami, FL
August 2003 – August 2007
Hours per week: 40
Led 3 GS/contractor personnel in providing superb level of administrative support to the Enlisted Programs Officer, Chief Recruiter, 10 Recruiting Zones, 3 Military Entrance Processing Stations, and 150 recruiters.
Subject matter expert in the administration area! Single-handedly processed all command and region awards, fitness reports and evaluations, engraved over 60 plaques for ceremonies, and handled a myriad of other command correspondence.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Assisted recruiters by serving as the Armed Services Vocational Aptitude Battery Coordinator arranging schedules for the proctors at various high schools for potential Navy applicants. Work Center Supervisor
Special Projects Patrol Squadron TWO - Kaneohe, HI August 2000 – August 2003
Hours per week: 40
Supervised 4 personnel in the day-to-day operations of administrative, pay and personnel matters for 200 command personnel.
Handled a myriad of correspondence, instructions, notices and messages, requiring no re-work.
Assisted with the preparation, mailing and tracking of 300 invitations and the local reproduction of the Change of Command Program saving the command over $4,000.
As Awards Clerk, processed 250 personal awards and while deployed to FIFTH Fleet she flawlessly processed 60 Air Medals and Navy and Marine Corps Commendation Medals in just 10 days.
True professional who dedicated extra hours to ensure smooth, accurate, and timely work flow during periods of increased administrative workloads.
Vast understanding of organizational and functional responsibilities and operations of an organization. Ability to plan and organize management programs and functions of an organization.
Extensive knowledge of extensive rules, procedures, or operations applied to secretarial and clerical assignments to perform the procedural and administrative work of the office, such as preparing and editing documents, maintaining files/records, making and preparing travel arrangements, locating, assembling and composing information for various reports, inquiries, and nontechnical correspondence.
Skilled in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems.
Superior knowledge of office functions and commitments of supervisor and staff to prepare and review correspondence, to screen telephone calls and visitors, to maintain supervisor's calendar, and to perform other substantive or administrative work of the organization.
Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
Proficient in word processing automation software functions to support office operations and produce a variety of textual documents, such as letters, reports, memos, and form letters.
Ability to communicate effectively, both orally and in writing.
Qualified typist, able to type 50-60 WPM.
AWARDS
Defense Meritorious Service Medal (2)
Navy and Marine Corps Commendation Medal (3)
Navy and Marine Corps Achievement Medal (7)
Navy Good Conduct Medal (7)
National Defense Service Medal
Military Outstanding Volunteer Service Medal
NATO Medal (Operation UNIFIED PROTECTOR)
Sea Service Deployment Ribbon
Navy Overseas Service Ribbon
Recruiting Service Ribbon
Global War on Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
Meritorious Unit Commendation Award
Battle “E” Ribbon (2)
EDUCATION
Columbia Southern University Orange Beach, AL
Bachelor's Degree - September 2013
Major: Business Administration
Vincennes University Vincennes, IN
Associate’s Degree - December 2006
Major: General Studies
Honors: Magna Cum Laude
Department of Labor - United Services Military Apprenticeship Program Office Manager/Administrative Services Apprenticeship – February 2005 Job Related Training:
Yeoman 'A' School - August 11, 2000
Introduction to Microsoft Excel - May 10, 2001
Yeoman/Personnelman Advanced Administration - August 26, 2004 Security Manager Course - September 15, 2011
Command Training Team Indoctrination - June 28, 2013 COMMUNITY INVOLVEMENT
- Big Brothers and Big Sisters Organization of Broward County
- Heartland Hope Mission Pantry Volunteer
- Adopt-A-Highway (BUMED Chief Petty Officers’ Association)
- Keolu Elementary School Mentor
PROFESSIONAL REFERENCES
Rear Admiral Mark Behning
Deputy Director, Strategic Targeting and Nuclear Mission Planning USSTRATCOM
900 SAC Blvd
Offutt AFB, NE 68113
adhmqz@r.postjobfree.com
Mr. Gerald Plourde
Deputy, Strategic Targeting and Nuclear Mission Planning USSTRATCOM
900 SAC Blvd
Offutt AFB, NE 68113
adhmqz@r.postjobfree.com
Major Ernest Marsh, USAF
Executive Officer for Deputy Director, Strategic Targeting and Nuclear Mission Planning USSTRATCOM
900 SAC Blvd
Offutt AFB, NE 68113
adhmqz@r.postjobfree.com
Ms. Melissa Mitchell
Naval Medical Center Portsmouth
620 John Paul Jones Circle
Portsmouth, VA 23708
adhmqz@r.postjobfree.com
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