MOHAMMED ALI IRFAN Career Objective:An airport customer service agent at an international airport where my calmnature, courteous behaviour, and conflict resolution skills will offer excellentservice to passengers during preparation of and embarking on their journey.Summary of Skills: Possess calm, polite, friendly, and diplomatic attitude Ability to work in any shift, varied hours, and push and lift 70 lbs Ability to use computerize reservation system, phone, and multi-task Excellent knowledge of airport facilities and regulations Demonstrated ability to perform professionally under fast-paced environment Self-motivated with exceptional communication and interpersonal skillsEducation: High School Qualified Certificate From Salala High School Barkas, Hyderabad. T.S. India Intermediate Qualified Certificate From Govt Junior College Chanchalguda, Hyderabad. T.S. India. Urdu Alim &Fazil Qualified certificate which is equivalent to Intermediate Certificate.Work Experience:Airport Customer Service Agent VISKAAN AVIATION- Dedicated to- Thai Airways, Qatar Airways & Oman Air at RGI Airport, Begumpet. T.S. India.August 2007-2008 – worked Assisting passengers with accessing airport facilities Guiding passengers and answering questions at the ticket counter and assigning seats Issuing boarding passes, processing ticket changes, and making reservations Following and requesting passengers to adhere to airport regulations

Assisting in the safety of the airport and boarding process Selling tickets and completing sales reportsAirport Customer Service AgentAIR INDIA SATS AVIATION- Dedicated to-Emirates Airways, & Kuwait Airways at RGI Airport, Shamshabad. T.S. India.July 2008-2010 - worked Provided assistance to passengers on their travel needs Worked with airline computer system and completed entire paperwork tasks Assigned seats following reservation chart and coordinated special meals requests Processed and secured passenger luggage and ensured no problems inchecking-in and checking-out Booked alternative flights for passenger during overbooked situations Denied issuance of tickets to passengers holding no proper identificationsAirport Customer Service AgentNHS Aviation- Dedicated to- Royal Jordan Airways & Ethiopian Airways at KAIA Airport, Jeddah. Saudia Arabia.August 2010-2012 - worked• Made reservations and helped passengers find deals.• Coordinated flight schedules with passenger requests.• Dealt with any customer service issues as necessary.• Tracked information on flight bookings and cancellations.• Handled online reservations and prepared related documentation of bookings.Airport Customer Service AgentSaudi Ground Services Aviation - Dedicated to-Lufthansa Airways & KLM Airways, KAIA Airport, Jeddah. K.S.A. Saudia Arabia.September 2012-2016Routinely greeted passengers and handled processing procedures.• Made in-person and online reservations for passengers.• Prepared daily reports of customer activity.• Tracking flight arrivals and departures and posted related information online.• Made regular announcements concerning flight arrivals and departures.• Worked to address customer service issues and sought positive resolutions.• Responded to customer inquiries in person online and on the phone.Computer ProgrammerKarvy Global Services Pvt Ltd-Worked as Programmer. 2002 - 2006

SPECIAL ACHIEVEMENTS Learned martial arts in Shaolin Temple at Siping City, Changchun, China. N.C.C. cadet from I (A) R.V. Regt N.C.C. Rajenderanager, Hyderabad. Attended army attachment, Mounted expedition’s & NCC camp’s Learned Commercial Pilot license (CPL) with 747 SESNA AIRCRAFT. TECHNICAL SKILLS Typewriting, Short hand. Diploma in Hospitality & travel Management, from Air India SATS Post Graduate Diploma in Computers Application.VISITED Travelled to Saudia Arabia, China, Hong Kong, Bangkok, Indonesia, Malaysia, Peru and etc.,HOBBIES Long Driving, Learn Tai Chi, Horse Riding & Swimming.QUALITIES Honest Responsible Energetic Genius and Punctual. (MOHAMMED ALI IRFAN)