Social Media Service Representative

Zamien Yasseen

adhme1@r.postjobfree.com

Visa Status: Cancelled Visa

Contact Number: +971*********

Address: Dubai, United Arab Emirates

Objective: Gain professional growth by working in challenging & environment that will help me to learn and achieve newer heights and achieve organizational goal. Skill Set: Technical:

● Persuasive speaking Skills. Microsoft Office

● Excellent typing. Information Technology

● Empathy Adobe Photoshop

● Adaptability CRM Management

● Ability to Use Positive Language Digital Marketing

● Clear Communication Skills Social Media

● Self-Control System Windows, MAC

● Taking Responsibility Internet

● Patience Applications

Experience

WeCashAnyCar a dubizzle Company

Company Overview: One of the leading dubizzle owned Company buying used cars across UAE Designation: Customer Service Representative [May2019-Sep2020] (Dubai)

● Generating and qualifying leads by calling them.

● Managing outbound calls to the clients and converting them into bookings.

● Receiving inbound calls in a timely manner.

● Running different campaigns with various channels.

● Customer satisfaction and professional customer support.

● Converting leads into bookings and appointments

● Converting inbound leads/calls to a qualified lead

● Explaining the procedures and services by Calling

● After sales solutions to the clients

● Managing, tracking and following up on leads by calling them.

● Handling Website Quota and Social media such as Instagram, Facebook and whatsapp.

● Handling live chats and email queries.

● Meeting monthly and quarterly sales targets

● Creating and updating activity reports.

● Customer Service and customer complaint resolution

● Maintained customer confidentiality, privacy and security.

● Handling Customer’s with minimum AHT and giving the correct resolution to the customer Hadaf Al Khaleej Debt Collection

[March-April 2019] [Sharjah]

Designation: Collector

● Keep track of assigned accounts to identify outstanding debts

● Plan course of action to recover outstanding payments.

● Locate and contact debtors to inquire of their payment status

● Negotiate payoff deadlines or payment plans.

J&K Bank Contact Center

Company Overview: One of the Largest Bank across India Operating 1000+ branches. Designation: Customer care Executive [Jan-Dec,2018] (India,J&K)

● Manage large amounts of inbound and outbound calls in a timely manner.

● To manage Account of the customer.

● Knowledge of credit, debit cards as well as financial applications.

● Hot mark debit, credit and Internet Banking.

● Transaction Monitoring reports if suspicious transaction.

● Insurance products and investments.

● Customer Service and customer complaint resolution.

● To handle customer complaints.

● Maintained customer confidentiality, privacy and security.

● To handle Customer’s with minimum AHT and giving the correct resolution to the customer.

● To Provide 95% call quality to the auditors.

● First Call Resolution 95%.

Previous Job Certificates

● Received Certificate of Excellence from J&K Bank.

● Received best Mentoring award..

● Floor topper.

PROFESSIONAL & EDUCATIONAL QUALIFICATIONS:

● Pursued Graduation in Commerce year 2018.

● Completed Intermediate examination through the JK BOSE.

● Completed Matriculation examination through the JK BOSE.

● Completed Computer Application Course in the year 2014 through a Recognized Institution. PERSONAL DETAILS:

● Fathers Name : Mr. Muhammad Yasseen Khan

● Date of Birth : 05th May, 1997

● Nationality : Indian

● Language Known : English, Hindi, Urdu, Arabic (Basic)

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