Address: ** ******* **** **- **** El Zayat

+971********* UAE

+201********* EGY

adhmbm@r.postjobfree.com

AHMED KAMAL IBRAHIM

OBJECTIVE To join a reputable firm where I can apply and enhance my knowledge & experience that can use to provide me an opportunity to further advance on my career.

SKILLS & ABILITIES All during my work duty I was involved in many sectors, some of my skills are the followings:

- Reservation daily duty regulation.

- F. O disk duty.

- Security Services.

- Operation & management.

- Customer Service & call center specialist.

- Collections & billing telecommunication.

- Collection & billing Banking.

- Legal Advisor

- Real estate Management

EXPERIENCE

LEGAL ADVISOR, MOSTAFAWI CARPETS & CURTAINS LLC

25-Nov -2018 till now.

Handle, following up invoices, company registration in government offices & solve collections problems following the legal steps if required & Real estate management & contracts. COLLECTIONS & RECOVERY ANALAYES, DERBY GROUP

08-Nov-2017 till 25-Jul 2018

Handling debts collections bank accounts as a collector in all bucket cycles & write off accounts with skip tracing activities, calling the customers for negotiation to convincing them about liability cover the debits.

COLLECTIONS & CUSTOMER CARE, SUTHERLAND GLOBAL SERVICE 31-Aug-2015 till 1-Nov-2017

During that period obtained a training certificate of customer care, call center & collection United Arab Emirates. I worked in Sutherland global services Dubai branch. through customer service skills required by the service delivered from DU telecommunication. Calling the customers from different nationalities, & different levels of living give them much care even i called asking them to make the payment (debit collection with customer service) CUSTOMER SERVICE AT DUBAI INTERNATIONAL AIRPORT, G4S UAE 21-Nov-2014 till 31-Aug-2015

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During that period obtained a training certificate from Dubai Airports, United Arab Emirates. In Dubai Airport about customer service skills required by the service delivered from DXB SECURITY OFFICER, G4S UAE

14-July-2010 Till 4-March-2014

During that period obtained a training certificate from the Institute of National Security, United Arab Emirates. I work in the security field through customer service and safety and security and all of the skills required by the profession. EGYPTIAN ENGINEER

15-Jan-2009 Till 1-Oct-2009

During that period, I worked within the industrial sector through the management of operating through quality control and administrative work of employees.

RESERVATION & FRONT OFFICE ASSISTANT MANAGER, NEW TIRAN HOTEL 21-May-2008 Till 10-Jan-2009

Through professional experience in working within the field of tourism has been moving and working in the same field with the path of administrative tasks careers of habitual confirm bookings and guest service functions to the side of the reception department. Supervise all the staff under the department of front offices.

RESERVATION SUPERVISOR, GARDEN PALMS RESORT

13-Aug-2007 Till 30-Apr-2008

Each special task to book rooms and monitoring the occupancy rate monthly, annual and complete all daily and monthly reports.

RESERVATION SUPERVISOR, ROSETTA HOTEL, SHARM EL SHEIKH 15-Feb-2005 Till 12-Aug-2007

Each special task to book rooms and monitoring the occupancy rate monthly, annual and complete all daily and monthly reports.

RESERVATION CLERK, ROSETTA HOTEL, SHARM EL SHEIKH

4-Nov-2003 Till 14-Feb-2005

Beginning work in the field of tourism and hotels. With responsibility of introduction of data bookings Review daily access and special accounts rooms.

LEGAL ASSISTANT, MR. MOHAMED AMER LOW OFFICE, EGYPT 1-NOV -2001 TILL 1-OCT-2003

ASSISTANCE LAWER IN ALL THE LEGAL TASKS & COURT CASES EDUCATION BACHELOR OF LAW, AL MONOFIA UNIVERSITY 2002 TRAINING &

COURSES

Effective internet communication skills

Handling all Tasks facing reservation department

Safety & security training

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Customer service, Call center & Collection,

Real estate & Legal

LANGUAGES English (Fluent Reading – Writing)

Arabic (Mother tongue)

Russian (fair)

SYSTEM SKILLS Fidelio ver. 6.8, Opera system & Microsoft Office, excel REFERENCES MR. AKRAM SAID GHONAIM, LEGAL CONSULATE- MOSTAFAWI EST LLC MOB: +971*********

Land: +971*******

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