Janette B. De Los Reyes

Address: Al Ghuwair Market, Rolla, Sharjah, UAE

Mobile: +971-**-*******

Email: adhm7a@r.postjobfree.com

PROFESSIONAL SUMMARY

Diligent Admin Officer with extensive experience in Administration Management, enabling smooth-running, high functioning Facilities Management and Hospitality Industry for more than 7 years in UAE. Handling Administration and Operation Support in a positive manner and enthusiasm for high levels of customer satisfaction

WORK SUMMARY

Farnek Services LLC June 2019-April 2020

Operations Administrator Dubai, UAE

@Dubai Airport Project

Team Leader for Dubai Airport Pass Application for almost 700 deployed in respective terminal during mobilization period

Liaise with transition manager and internal/external stakeholders on staff requirement and deployment relative to DA pass application

Coordination with Dubai Airport Admins regarding staff deployment and movement relative to DA pass status

Leading the DA pass application renewal for more than 300 pass application including machines and materials gate pass

Arranging DA induction as pre-requisite for DA deployment

Submits progress report of DA pass to DA site manager in compliance to site requirements

Responsible for sorting issues on DA pass application for Audit requested by Dubai Airport pass application office.

@The Dubai Mall Project

Administrator for newly introduced Smart Washroom in The Dubai Mall – Ground and Lower Ground Washrooms

Consolidating notifications in Smart Washrooms Dashboard for data analysis and liaise with operation for corrective action and further actions

Extend support as CAFM operator (data entry operator) alongside attending notifications in Smart Washrooms Dashboard

Attending service reactive request and inform the operations to rectify the issues

CAFM helpdesk operator

Berkeley Services LLC March 2013-May 2019

(under Khadamat Facilities Management - UAE University Project) Al Ain, UAE

Service Coordinator/Project Office Administrator

Understands the client ‘s culture, goal and business standards as every aspect of the contract brief

Completion and recording of all documents as required by client

Making and responds to Client’s observation, make an analysis and identifying course of actions.

Monitoring contractual requirement, clause and its specification.

Comply the soft requirements as indicate in the contractual agreement

Facilitate discussion; prepare effective plans, reports and presentation to the client.

Allocating staff as per contractual requirement

Advising relevant supervisors and managers and to record all details and response

Manage the site clerical requirements, including daily routine schedules, deep cleaning schedules, checklist and other relevant details pertaining to cleaning

Recording man-hours and staff deployment on a daily basis

Documenting monthly meeting with client and project management meeting every day.

Responds to emails every day.

Making monthly, Quarterly, Half-Yearly and Yearly Operational Report

Maintaining records of Camp and Project Manpower strength

Making staff correspondence and investigative report on site.

Assisting site supervisors on cleaning requirements; reports, checklist and schedules.

Informing site supervisors about the cleaning procedures and protocols and requirements

Monitoring the staff welfare in accommodation, keeping and maintaining and submitting camp details every month.

Receive and respond to client requests/complaints/concerns immediately

Completion and recording of all documents as required by client and company

Arrange the staff timing and allocation including transportation

Respond to all management requests and any other duties assigned, relative to service requirement

Dealing all the requirements of the staff documents and maintaining all the records of 300 staff on site.

Follow up HRSS/PRO issues (leave, ticket, renewal of visa, labor card, passport, insurance and etc.)

Preparing monthly wages card for 300 employees

Administer project rules and making memos

Handling project petty cash

Responds to staff inquiry and advise project management about staff welfare issues

Following up payables to suppliers

SKILLS

Microsoft Office proficient (MS Word, MS Excel, MS PowerPoint)

English Communication Literate

Good Decision Making

Highly reliable and creatively smart

Independence at work

Goal oriented and output quality conscious

Customer service focused

Excellent customer service skills

Administrative office operation

Staffing and Deployment Management

Basic of Maximo (CAFM) data entry and operator

Enthusiastic team leader

EDUCATION

Bachelor of Science in Commerce Major in Management March 2002

University of San Agustin Iloilo, Philippines

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