CAREER OBJECTIVES

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

CAREER PROFILE

Almost, (10) years of professional working experience in Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

WORK EXPERIENCE

Norwegian Refugee Council (NRC)

Lebanon

Information Field - Beneficiary services - ICLA

October 2016 – Jan 2020

Gained and established trust with beneficiaries communities in refugees camps and informal settlements

Effectively implemented outreach activities under the information and counseling on legal issues (civil documentation, legal status and Housing, Land and Property).

Activated internal referrals to provide our beneficiaries with services from all NRC core competencies.

Prepared and delivered daily, weekly and monthly reports that portray targets, challenges and key issues faced by the team on the field.

Composed charts on a monthly basis that are used as a learning tool to compare information about the field visits.

Over Sea’s development, institute (ODI)

Lebanon

Research Facilitator – Part time

October 2019 – Jan 2020

UNCRC Context using Operation Rights

individual Capacities using Operation Expertise

Adult Gatekeepers using Operation Decisions

Institutional Gatekeepers using Operation Trust

Protection from Harms using Operation Protection

Opportunities Offered by Digital Technology using Operation Freedom

Physical Community Mapping

Virtual Community Mapping

Participatory Photography

Madame President Tool

Premiere Urgnece

Lebanon

Entry and Analysis Data Officer – Call Center

Nov 2013 – Sep 2016

Performed data entry for multiple tracking sheets on daily bases & data cleaning

Maintained complete activity logs and prepare reports as per guidelines

Responded in a timely manner to requests for information and statistics

Ensured validation of coupon cards to beneficiaries to avoid risk of impersonation

Prepared documents for data entry

Verified, updated and corrected source documents

Entered data into designated database and forms

Performed statistical checks for accuracy and routing data to appropriate staff

Nexus Insurance Broker

Dubai - Emaar Square

Customer services

Jan 2011 – Mar 2013

Answering calls and responding to customer complaints.

Accessing customer accounts and policy schedules.

Providing customers with detailed information about policies and products.

Recommending available products.

Forwarding customers to sales agents when a policy needs to be initiated or upgraded.

Typing up complaint reports.

Managing the customer complaint database.

Zurich International Life limited

Dubai- DIFC

Customer services

Feb 2010 – Jan 2011

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

EDUCATIONAL BACKGROUND

Preston University

Sharjah - UAE

Business Administration Management

June 2011

Bagdad Institute -UAE, Sharjah

Tofel and Islets – 2008

Troy University -UAE, Sharjah

Diploma in Business Management – 2007

Technical Skills

Solid Dynamics, MS word, Advanced MS Excel

Outlook, One drive

Access

Typing skills - 65wpm

Excellent spelling and grammar skills

Database management

Okta

AS400

Digital environment

Collaborative dispute resolution

PERSONAL CHARACTERISTICS

Very hard worker even under pressure, fast learner and excellent team-player

Feature outstanding analytical skills, problem-solving capabilities and decision making skills

Open-minded, confident, flexible and adaptive, direct to the point and value driven person

Possesses excellent interpersonal, communication and presentation skills

Feature strong leadership personality with high skills in the art of persuading people

Feature mature behavior and wise demeanor besides being knowledgeable and sophisticated

PERSONAL INFORMATION

Date of Birth

4th Jan 1989

Place of Birth

Beirut, Lebanon

Nationality

Lebanese

Languages

Fluent in both, Arabic and English – reading, writing and speaking

Mobile Phone

056*******

Email Address

adhm4q@r.postjobfree.com

Contact this candidate