Customer Sales
Resume:
CAREER OBJECTIVES
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
CAREER PROFILE
Almost, (10) years of professional working experience in Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.
WORK EXPERIENCE
Norwegian Refugee Council (NRC)
Lebanon
Information Field - Beneficiary services - ICLA
October 2016 – Jan 2020
Gained and established trust with beneficiaries communities in refugees camps and informal settlements
Effectively implemented outreach activities under the information and counseling on legal issues (civil documentation, legal status and Housing, Land and Property).
Activated internal referrals to provide our beneficiaries with services from all NRC core competencies.
Prepared and delivered daily, weekly and monthly reports that portray targets, challenges and key issues faced by the team on the field.
Composed charts on a monthly basis that are used as a learning tool to compare information about the field visits.
Over Sea’s development, institute (ODI)
Lebanon
Research Facilitator – Part time
October 2019 – Jan 2020
UNCRC Context using Operation Rights
individual Capacities using Operation Expertise
Adult Gatekeepers using Operation Decisions
Institutional Gatekeepers using Operation Trust
Protection from Harms using Operation Protection
Opportunities Offered by Digital Technology using Operation Freedom
Physical Community Mapping
Virtual Community Mapping
Participatory Photography
Madame President Tool
Premiere Urgnece
Lebanon
Entry and Analysis Data Officer – Call Center
Nov 2013 – Sep 2016
Performed data entry for multiple tracking sheets on daily bases & data cleaning
Maintained complete activity logs and prepare reports as per guidelines
Responded in a timely manner to requests for information and statistics
Ensured validation of coupon cards to beneficiaries to avoid risk of impersonation
Prepared documents for data entry
Verified, updated and corrected source documents
Entered data into designated database and forms
Performed statistical checks for accuracy and routing data to appropriate staff
Nexus Insurance Broker
Dubai - Emaar Square
Customer services
Jan 2011 – Mar 2013
Answering calls and responding to customer complaints.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products.
Recommending available products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database.
Zurich International Life limited
Dubai- DIFC
Customer services
Feb 2010 – Jan 2011
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
EDUCATIONAL BACKGROUND
Preston University
Sharjah - UAE
Business Administration Management
June 2011
Bagdad Institute -UAE, Sharjah
Tofel and Islets – 2008
Troy University -UAE, Sharjah
Diploma in Business Management – 2007
Technical Skills
Solid Dynamics, MS word, Advanced MS Excel
Outlook, One drive
Access
Typing skills - 65wpm
Excellent spelling and grammar skills
Database management
Okta
AS400
Digital environment
Collaborative dispute resolution
PERSONAL CHARACTERISTICS
Very hard worker even under pressure, fast learner and excellent team-player
Feature outstanding analytical skills, problem-solving capabilities and decision making skills
Open-minded, confident, flexible and adaptive, direct to the point and value driven person
Possesses excellent interpersonal, communication and presentation skills
Feature strong leadership personality with high skills in the art of persuading people
Feature mature behavior and wise demeanor besides being knowledgeable and sophisticated
PERSONAL INFORMATION
Date of Birth
4th Jan 1989
Place of Birth
Beirut, Lebanon
Nationality
Lebanese
Languages
Fluent in both, Arabic and English – reading, writing and speaking
Mobile Phone
Email Address
****************@*****.***
Contact this candidate