Peris W. Kamau

978-***-**** * Richardson Ave, Lowell MA 01850 adhm0o@r.postjobfree.com www.linkedin.com/in/periskamau

PROFESSIONAL SUMMARY

Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution.

WORK EXPERIENCE

BRIDGEWELL – North Billerica, MA 2019 - PRESENT

Human Services

Work independently, under stress and change while performing multiple tasks simultaneously.

Provide support and guidance to individuals with disabilities and mental health for their emotional, social and intellectual growth.

Accompany and assist individuals on their appointments as well as their outing.

Maintains accurate patient medication documentation.

Motivates patients to reach personal goals by assisting with daily activities.

WALMART - Tewksbury, MA 2017 - 2018

Customer Service Desk

Received 97% satisfaction rating from customers after completed their transactions.

Provide customer service by completing customer requests and/or resolving issues in a timely manner.

Collaborated with team to quickly resolve customer complaints with appropriate action.

Increased customer base by 20% during the year 2017 and 2018 due to the delivery of quick service.

KOLH’S – North Andover, MA 2015 - 2016

Customer Service Desk

Maintained knowledge of current promotions, policies regarding payments and exchanges.

Built relationships with customers to increase likehood of repeat business.

Greeted and welcomed customers with a warm, friendly and positive attitude.

Responded to customer’s questions and request in a prompt and efficient manner.

WALMART – Chelmsford, MA 2010 - 2014

Customer Service Desk/Cashier

Contributed to a 6% sale increase in 2012 due to the delivery of quick service.

Assisted customers with any inquires while ensuring the highest standards of customer service are met.

Received 100% of customers compliments due to the good service given to them.

EDUCATION

Bachelor’s Degree – Human Resources – University of Massachusetts Lowell, Lowell MA

Graduated - May 2018

Associate Degree – Human Resources – Middlesex Community College, Lowell MA

Graduated - May 2013

PROFESSIONAL SKILLS

Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving skills.

LICENCES & CERTIFICATIONS

BASIC FIRST AID

MASSACHUSETTS MAP CERTIFICATION

ADULT, CHILD AND INFANT CPR

LANGUAGE COMPETENCIES

Swahili & Kikuyu: native language

English: fluent (speaking, reading, writing)

Spanish: intermediate (speaking, reading & writing)

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