Salesforce Developer
Resume:
Arun Kumar Mittapelly
Mobile: +1-213-***-**** adhlzs@r.postjobfree.com
Experience Summary
Having overall 9+ years of experience in IT and total experience relevant to Salesforce.com and Involved in various phases of Software development.
Experienced in Sales Cloud, Service cloud, Financial Service Cloud, Customer portal using Salesforce CRM
Experienced in Banking and Financial Services (Wealth, Asset and Case Management) and Health care on Salesforce CRM
Professional Summary
Working for Randstad Technologies from June 2019 to Till date
Worked for Cognizant Technology Solutions from Dec 2012 to May 2019
Worked for Alpha tech solutions from July 2010 to Nov 2012
Educational Qualifications
Graduated (Bachelor of Technology - ECE) from JNTU University in 2010
Competency & Skill set
Technologies
:
Salesforce.com, Force.com
Languages
:
Apex
Scripting Languages
:
Visual Force, Lightning, JavaScript, HTML, CSS
Tools
:
Eclipse, Data Loader, Ant, workbench
SFDC Experience
Having Experience working in Financial Service Cloud, Sales Cloud, Service Cloud, marketing Cloud, Customer portal using Salesforce CRM
Involved in POC’s, Requirement analysis, Application maintenance, and Development.
Wide level of work experience on the designing of Objects, Custom Tabs, fields, Page Layouts, Record Types, Custom Reports and Design of Dashboards as per the client and application requirements.
Having Experience in creating the Validation, Workflow Rules, Approval Process, sites and Customer portals.
Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization
Implemented and Developed Relationship Groups, Customer 360 view and Book of Business
Having experience in Salesforce developer toolkit including Triggers, Visual force Pages, Apex Classes, Batch Apex, Scheduled Apex, Force.com IDE and Migration Tool
Having Experience in Salesforce Lightning
Having experience in Integration of Rest and SOAP API
Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
Developed Deployment Strategy and Deployed the application to Production using Change set, Force.com IDE, Ant Tool and Workbench
Obtain sign off for the technical design from the Enterprise Architecture team. Prepare the data migration strategy from the legacy application to Salesforce. Analyze any change requests and adjust the design accordingly.
Experience on working with Data Loader and Import Wizard
Having experience in working with ETL teams, Web methods and Data power teams
Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Projects
Involved in Sprint Planning sessions and Estimating the complexity of tasks
Having experience using the Jira Board, ALM Quality Center and Share point for tracking the tasks.
Relevant Project Experience
Project Name #1
Project Name #2
Client
:
:
Paycheck Protection Plan
Small Business – Marketing Cloud
Bank Of America
Duration
:
June 2019 – Till date
Role
:
Sr. Salesforce Developer
Project Description :
As part of our commitment to small business, Bank of America works with local communities to promote business diversity and access to capital in a variety of ways. Application support the growth of diverse businesses through bank supplier relationships with minorities, individuals with disabilities and businesses owned by Individual community through supplier diversity program.
Roles & Responsibilities :
Design, develop and implement solutions for the Sales and Marketing cloud.
Migrating from Classic to Lighting
Designed and developed Apex Program, Apex Triggers, Visual force Pages, Lightning Components, email template for various functional needs in the application.
SFDC Development and implementation using Apex programming, SFDC Configuration, Web services (REST API)
Worked with Mule soft team to provide mappings
End to end support for production deployment, Configuration management, release management activities and code review using TFS, ANT and Bit Bucket.
Project Name
Client
:
:
City Na-Salesforce CRM Maintenance
City National Bank
Duration
:
Oct 2018 – May 2019
Role
:
Sr. Salesforce Developer
Environment
:
Salesforce.com, Data Loader
Project Description :
City National Bank uses the salesforce application for multiple services, which are Private Banking, Wealth Management, Trust, Investment, Commercial, and Real Estate Banking etc. The application provides the unified view to internal users to serve better to their customers. Integrated with multiple systems to synchronize the data and use for the sales and service cloud.
Roles & Responsibilities :
Involved in Sprint planning sessions and Estimates.
Worked on Sales and Service Cloud
SFDC Development and implementation using Apex programming, SFDC Configuration, Web services (REST API)
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
Worked on SSO setup using Azure AD
Project Name
Client
:
:
Guild Mortgage-360
Guild Mortgage
Duration
:
July 2018 – Sep 2018
Role
:
Sr. Salesforce Developer
Environment
:
Salesforce.com, Data Loader, Workbench
Project Description:
Guild 360 is for advanced Integrated Sales and Marketing Platform Allows Loan Officers to Better Serve Customers which combines Salesforce Sales Cloud and Pardot with Guild’s proprietary internal systems
to make the lending process better, faster and more efficient. With Guild 360, company loan officers have a comprehensive array of new information support tools to better connect with each customer and enhance their individual borrowing experience.
Roles & Responsibilities :
Involved in Sprint planning sessions and Estimates.
Worked on Account and Contact Merge process
Worked Duplicate and Matching Rules
Worked on Apex triggers and Classes
Worked on the OWD, FLS and Profiles
Project Name
Client
:
:
SF Financial Service Cloud Wealth Management
Key Bank
Duration
:
Sep 2017 – June 2018
Role
:
Tech Lead Salesforce
Environment
:
Salesforce.com, Financial Service Cloud, Data Loader, Workbench
Project Description :
Salesforce Financial Services Cloud is used to focus on wealth management systems based on powerful Salesforce CRM that allows advisors to connect with clients in a completely new way. Financial Services Cloud ushers in a new era of wealth management software, with advisors collaborating with clients from any device. Advisors can build 1-to-1 relationships with clients for key investment decisions based on goals and life events. Therefore, investors can manage their wealth more intelligently, and meet their financial goals. The Wealth Management solution is developed on Salesforce Lightning Platform for Desktop and Mobile friendly.
Roles & Responsibilities :
Involved in Requirement gathering, analyzing and Designed as per Requirement
Worked on Financial Service Cloud to develop the Application
Worked on Household to Develop the Relationship Group between Account and Account Contact Relationships
Developed Customer 360 view and Book of Business
Worked with ETL Team to develop the mappings between Salesforce and AbInitio for Data Integration
Built the data model by setup the configurations like Objects, profiles, security settings etc.
Developed Custom components using Salesforce Lightning Design system
Worked on Apex Classes, Batch Apex and Triggers
Migrated the Data from Siebel to Salesforce using Data Loader
Deployed the components using Workbench.
Project Name
Client Name
:
:
USB People fluent SFO
US Bank
Duration
:
Oct 2016 – Aug 2017
Role
:
Salesforce Developer
Environment
:
Salesforce.com, Eclipse IDE and Workbench, Ant Tool
Project Description :
The Wealth Management application is to provide wealth management services including retirement and financial planning, investment management, trust and fiduciary services, and private banking from US bank to help and work towards the financial goals. There are three distinct wealth management models Ascent Private Capital Management (Ascent), The Private Client Reserve (PCR) and The Private Client Group (PCG). The Wealth Management Solution addresses multiple Business Requirements from Ascent, PCR and PCG like Case Management, Lead Management and Opportunity. The Wealth Management solution is developed on Salesforce Lightning Platform.
Roles & Responsibilities :
Involved in Requirement gathering, analyzing and developing the Technical Design Document.
Build Service console and worked on the Case management.
Worked on the Lead Management.
Developed Custom Web pages using Salesforce Lightning Design system.
Worked on Apex Classes, visual force pages and Triggers.
Involved in Deployment and deployed the components using Ant tool and Workbench.
Project Name
Client Name
:
:
IM Distribution Built-Institute
JPMorgan Chase Bank
Duration
:
Sep 2013 – Sep 2016
Role
:
Salesforce Developer
Environment
:
Salesforce.com, Eclipse IDE and Data Loader
Project Description :
The application provides a Global view of Institutional Client and platform for Sales and CAs to better manage companies, contacts and opportunities. It Facilitates and Improves cross selling across Institutional businesses. Mainly this can be usable by the end users Which Are Client Advisors (CA), Client Product Mangers (CPM) and Client Account Managers (CAM) The System is integrated with internal and external systems across regions, which Consolidate the system into single global view (pipeline / Opportunities and Business at Risk etc.) Client Advisors are aligned for reporting – pipeline, wins/losses, activity analysis.
Roles & Responsibilities :
Worked on Standard and Custom Sales force objects as per requirement.
Created Objects, Fields, and Page Layouts and Record types.
Created Formulas, Validation rules and workflow rules.
Created Users, Custom profiles and Assigned different profiles to different Users.
Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
Worked on Apex Classes, visual force pages and Triggers.
Involved in Sprint Planning sessions and estimating the complexity of tasks.
Involved in Requirement analysis, Estimations and Impact Analysis, Design Suggestions, Development and Testing, Peer Reviews, Deployment in QA, UAT and Production environments.
Project Name
Client Name
:
:
Thermo Fisher Corporate CRM
Thermo Fisher
Duration
:
Jan 2013 – Sep 2013
Role
:
Salesforce Developer
Environment
:
Salesforce.com, Eclipse IDE and Data Loader
Project Description :
Thermo Fisher Scientific is using this application for medical devices Manufacturer & Sales.
This is using Salesforce CRM for their corporate customers. The main Objective of the Corporate
CRM is to manage Contacts and Accounts and to convert them into Opportunities. It can be used,
To differentiate the customers as Prospective customers and corporate customers. The CCRM
can be used to generate reports on various existing data like Accounts, Contacts and
Opportunities. The CCRM can be used in Mobile devices.
Roles & Responsibilities :
Interacted with various business team members to gather the requirements.
Worked with various salesforce.com objects like Accounts, Contacts, Cases, Email Message, Reports and Dashboards.
Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
Created workflow rules and defined related actions like tasks, alerts and field updates to implement business logic.
Project Name
Client Name
:
:
Marketo Community
Marketo
Duration
:
Feb 2012 to Nov 2012
Role
:
Salesforce Developer
Environment
:
Salesforce.com, Eclipse IDE and Data Loader
Project Description :
The online Marketo Community was created for customers and partners to collaborate with each other, learn best practices, share tips and tricks, and forge new relationships. Marketo’s social forum has allowed users to access self-service articles, tutorials and videos, receive quicker answers to product questions, and access online training courses to dramatically accelerate their revenue growth. In addition, the Community’s active participants have become pivotal players in Marketo’s product roadmap by submitting and voting for ideas they’d like Marketo’s product team to consider
Roles & Responsibilities :
Interacted with various business areas to gather requirements and develop data model to suit complex business needs.
Created Objects, Fields, Page Layouts, Users, Profiles.
Creating Sites and Customer Portals.
Created and assigned Roles and Profiles to Users, Field and Object Level Securities.
Custom objects apply to workflow rules, Approval processes, and Data validation rules.
Involved in Creating Reports and Dashboards as per user requirement.
Customized standard sales force objects like products, price books, Leads, Campaigns, Accounts and Contacts.
Configured security and organizational hierarchy for Salesforce implementation.
Worked on Data Migration and V Lookup's and uploaded CSV's to insert records in Salesforce.
Worked Deployment process and preparing change Set and Migration using Eclipse IDE.
Enhanced the application to bridge the gaps between the Organization's required business functionality and application's current functionality.
Project Name
Client Name
:
:
Mobile Marketing Management
Marketo
Duration
:
April 2011 to Jan 2012
Role
:
Salesforce Developer
Environment
:
Salesforce.com and Data Loader
Roles & Responsibilities :
Defining Validation Rules on Standard and custom fields.
Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
Conducted all data migration using the salesforce.com import tool. Migrated data from CSV files to SFDC using the Apex Data Loader.
Project Name
:
Healthcare and Hospitals Management
Duration
:
Nov 2010 to Mar 2011
Role
:
Salesforce Developer
Environment
:
Salesforce.com and Data Loader
Roles & Responsibilities :
Worked on the Configuration setup.
Conducted all data migration using the salesforce.com import tool. Migrated data from CSV files to SFDC using the Apex Data Loader.
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