Manager Service

LIZEL RADEMEYER

PERSONAL INFORMATION

RESIDENTIAL AREA : Mountain View – Pretoria

SURNAME : Rademeyer

FIRST NAMES : Lizel

LANGUAGES : English and Afrikaans

ID NUMBER : 790**********

GENDER : Female

EMPLOYMENT EQUITY : White

AVAILABILITY : Immediate

CONTACT DETAILS : 079*******

CANDIDATE SUMMARY

I have extensive experience in the automotive sector and have worked as a Service Advisor and Warranty

Clerk and Manager. I have experience in handling customers queries and have achieved a CSI of 98% for 3

months. I have experience in liaising with customers on repairs of vehicles and ensuring customer satisfaction

at all times. I addition, I booked customers vehicles for services and reached each day’s targets.

EMPLOYMENT SUMMARY (Starting with recent position)

COMPANY POSITION DATES

BB Nissan Sinnoville Warranty Clerk / Service Advisor November 19 – September 20

Mercedes Benz Wonderboom Warranty Clerk / Costing Clerk August 13 – November 19

Acting Service Advisor

CARGO Motors Klerksdorp Warranty Clerk November 12 – August 13

TZ Mechanical Services Administrative Assistant December 2005 – August

2012

Cummins Diesel South Africa Costing Clerk July 04 – May 05

Naledi Motors Gaborone Admin Warranty Manager October 03 – July 04

Service Manager

Union Motors Springs Warranty and Costing Administrator September 02 - September 03

Freightliner Truck Centre Service Advisor, Warranty Administrator June 01 – August 02

Costing Clerk

MCT Worcs and Traffic Data Capturing November 99 – May 01

LIZEL RADEMEYER

EDUCATIONAL QUALIFICATIONS

QUALIFICATION INSTITUTION YEAR

Certificate - Business Administration Technikon Pretoria 1998

National Certificate Motor and Diesel Trade - N2 Soltech 2019

Matric Wonderboom Hoerskool 1997

COURSES

• World Class Service

• Personal Mastery 1 And 2

• Leadership Development 1 And 2

• Certified Service Advisor Level 1

COMPUTER LITERACY

• MS Office

• Pastel

• Autoline

• SAP

• Kerridge

• EVA

• Brietta

• Dealer Connect

• Evolve

• NSA

EMPLOYMENT HISTORY

(Starting with recent position)

NAME OF EMPLOYER : BB Nissan Sinnoville

PERIOD OF SERVICE : November 2019 – September 2020

POSITION : Warranty Clerk / Service Advisor

MAIN RESPONSIBILITIES

Warranty Clerk:

• Allocated payments from NSA

• Daily age analyst of Maintenance and Warranty claims

• Submitted Warranty and Maintenance claims

• Costed daily work in progress and made each day’s target

• Queries from NSA

• Daily auditing of job cards

• Ensured NSA deadlines are made on daily basis

• Helped customers with extension of Maintenance contracts

• Assisted Workshop manager with daily tasks in running workshop

• Recons of daily cash and making sure all cash is paid

Service Advisor:

• Handled all customers queries

• CSI 98% for 3 months

• Liaised with customers on repairs of vehicle and ensuring customer satisfaction at all times

• Booked customers vehicles for services and reached each day’s target

• Got new contracts signed for each customer at innovation group

• Daily CSI follow up of all customers

• Handled petty cash and daily recon of petty cash

• Collected customers payments for each repair

• Assisted with daily payments done by customer

• Booked, and oversaw Tracker fitments

• Filed and handled NSA audits

• Ensured monthly target is met

REASON FOR WANTING TO LEAVE : Retrenched due to Covid

2

LIZEL RADEMEYER

NAME OF EMPLOYER : Mercedes Benz Wonderboom

PERIOD OF SERVICE : August 2013 – November 2019

POSITION : Warranty Clerk / Costing Clerk /Acting Service Advisor

MAIN RESPONSIBILITIES

• Allocated payments from MBSA

• Daily age analysis of Maintenance and Warranty claims

• Submitted Warranty and Maintenance claims

• Costed daily work in progress

• Made each day’s target

• Queries from MBSA

• Daily auditing of job cards

• Ensured MBSA deadlines are made on daily basis

• Helped customers with extension of Maintenance contracts

• Assisted Workshop manager with daily tasks in running workshop

• Recon of daily cash and making sure all cash is paid

• Acted as a service advisor

• Handled all customers queries

• Liaised with all customers relating repairs done on vehicles

• CSI follow up and ensuring customers are satisfied

• Booked vehicles for services and repairs

• Assisted with payments done by customers on daily basis

• MBSA audits

• Filed

• Ensured monthly target is met

REASON FOR LEAVING : Company instability lead retrenchments

NAME OF EMPLOYER : CARGO Motors Klerksdorp

PERIOD OF SERVICE : November 2012 – August 2013

POSITION : Warranty Clerk

MAIN RESPONSIBILITIES

• Allocated payments from MBSA

• Daily age analysis of Maintenance and Warranty claims

• Submitted Warranty and Maintenance claims

• Costed daily work in progress

• Made each day’s target

• Queries from MBSA

• Daily auditing of job cards

• Ensured MBSA deadlines are made on daily basis

• Helped customers with extension of Maintenance contracts

• Assisted Workshop manager with daily tasks in running workshop

• Recon of daily cash and making sure all cash is paid

• Acted as a service advisor

• Handled all customers queries

• Liaised with all customers relating repairs done on vehicles

• CSI follow up and ensuring customers are satisfied

• Booked vehicles for services and repairs

• Assisted with payments done by customers on daily basis

• Assisted in all quotations given to customers

• Ensured monthly target is met

REASON FOR LEAVING : Relocated to Pretoria

3

LIZEL RADEMEYER

NAME OF EMPLOYER : TZ Mechanical Services

PERIOD OF SERVICE : December 2005 – August 2012

POSITION : Administrative Assistant

MAIN RESPONSIBILITIES

• Allocated all payments

• Assured customers get invoicing

• Assured customers get quotes

• Saw potential customers

• Negotiated with potential customers for new contracts

• Oversaw all staff welfare including safety, uniforms, wages

• Invoiced customers invoicing

• Ensured no cash outstanding from customers

• Handled all petty cash

• Filed

• All bookkeeping functions

• Ensured monthly target is met

REASON FOR LEAVING : Company closed down

NAME OF EMPLOYER : Cummins Diesel South Africa

PERIOD OF SERVICE : July 2004 – May 2005

POSITION : Costing Clerk

NAME OF EMPLOYER : Naledi Motors Gaborone

PERIOD OF SERVICE : October 2003 – July 2004

POSITION : Admin Warranty Manager / Service Manager

NAME OF EMPLOYER : Union Motors Springs

PERIOD OF SERVICE : September 2002 - September 2003

POSITION : Warranty and Costing Administrator

NAME OF EMPLOYER : Freightliner Truck Centre

PERIOD OF SERVICE : June 2001 – August 2002

POSITION : Service Advisor, Warranty Administrator Costing Clerk

NAME OF EMPLOYER : MCT Worcs and Traffic

PERIOD OF SERVICE : November 1999 – May 2001

POSITION : Data Capturing

4

LIZEL RADEMEYER

A Grobbelaar (Admin Manager Freightliner) 012-***-****

M Horn (Service Manager Union Motors Springs) 082-***-****

M Diockinson (TZ Mechanical Services) 082-***-****

K Menenz (Global Nissan) 076-***-****

E Marais (Mercedes Wonderboom) 076-***-****

Contact this candidate