Customer Service

C U R R I C U L U M

V I T A E Debasmita Bhattacharjee

Present Address: Dharsa Kantapukur (East), P.O.-G.I.P. Colony, West Bengal, Howrah-711112.

Contact No. (Mob): +919****-*****

E-mail Id: *************@*****.***

Date of Birth: 23rd Dec 1992

Marital Status: Single

OVERVIEWS

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment. I am a perpetual learner and will use this to my advantage and that of the organization to grow together. Therefore, I am seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems and also leading a team with greater efficiency. AREA OF

EXPERTISE

Knowledge and Responsibility

• Team management and training.

• Proven ability to ensure that products are delivered in a good state and on time,

• An effective communicator with demonstrated leadership & excellent interpersonal / relationship management skills.

• Loyalty programme to build strong customer base.

• Achievement of sales target.

• Store operations and preparation of various sales analysis report.

• Product promotion & organizing events to increase footfall.

• Media planning & Handling.

• Planning and implementing of various promotion to increase sales.

• Proficient at analyzing market trends to provide critical inputs for business development initiatives and formulation of selling and marketing strategies.

• Promotional tie ups to increase Revenue

BRIEF

OVERVIEWS

• Skilful in focusing on customer requirement with proficiency at leading staff to a high level of performance.

• Analyzing customer requirement and delivering the required input to achieve sales target.

• Posses’ great management skill & analysis power.

• Good communicator and an effective team worker.

• Excellent communication, interpersonal and negotiation skill that facilitate success interaction with the client from diverse age’s culture profession and social economic level.

Professional Experience

Songoti Online Web Portal April 2018 to November 2019. Reporter

Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports

Monitor daily events locally, nationally and internationally and assist others to gather current events.

Prepare reports to keep the public informed about daily happenings.

Coordinate with news editor and fellow reporters to develop story ideas for report writing.

Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports.

Perform research and write international, local and national news.

Work in assigned beat areas once every week to gather all local news.

Manage staff photographers for all reports of local events.

Maintain knowledge on latest events and news to obtain news coverage of important and pertinent issues. Autohaus India Pvt Ltd from March 2017 to Dec 2018 CRM/Front Office Management.

Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

Making sure the customer database is correctly segmented for targeted marketing activities.

Excellent communication skills as you must speak with clients, employees, and customers.

Answer all incoming calls and redirect them or keep messages

Train, supervise and support office staff, including receptionists, security guards and call center agents

Good organizational and multitasking abilities

Excellent communication and people skills

Serco Global Services Aug 2014 to June 2016.

Customer Support (Email Department/CCE).

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Generally, include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.

Build sustainable relationships of trust through open and interactive communication

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

leading or supervising a team of customer service staff

training staff to deliver a high standard of customer service Aegis Limited Mar 2012 to 10th Aug 2013

Operations Executive.

Individuals working as an Operations Executive need to communicate with the higher management to prepare a strategy for operations to run efficiently.

also need to assist in developing long term plans to achieve the goals and objectives which are already set.

keeps continuing to check on the performance of the operations of both internal service providers and external service providers.

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants

handling customer complaints or any major incidents, such as a security issue or a customer being taken ill

issuing refunds or compensation to customers

keeping accurate records of discussions or correspondence with customers

analysing statistics or other data to determine the level of customer service your organisation is providing

improving customer service procedures, policies and standards for your organisation or department

meeting with other managers to discuss possible improvements to customer service

leading or supervising a team of customer service staff

training staff to deliver a high standard of customer service Worked in ADITYA BIRLA MINACS since October’ 2011 to 2012 as a customer care executive later shifted in training dept and successfully trained 2011(CCE) Customer and got a Certificate. Responsibilities

● Providing customer service and understanding the needs of the client.

● Supporting customers by emailing and online chats by giving them technical solution of their product in use.

● Documenting problems of a particular product in large numbers & reporting to company and concerned department.

● Review and sign off on requirements, process flows, gaps, and design documents.

● Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.

● Communicating with clients regarding grievances from the company and also giving new information on new products or services.

● Determining the needs of the client

Personal Qualities & Skill set

● Unmatchable communication skills in written and verbal both.

● Strong motivational and logical skills.

● Ability to persuade the people with good interpersonal abilities.

● Quick learner with ability to adapt to changing work areas.

● Ability to produce the best result in pressure situations.

● Well versed in working with computer & Internet Savvy. ACADEMIC

2019 Advance Certification Course in Radio Jockey and voice over from KIMB Institute, Kolkata. 2018 Bachelor of Mass Communication from ISBM through distance Learning Programme with 70% marks.

2011 H.S from Jagacha High School fromW.B.C.H.S.E. Board with 53.6% marks. 2009 Madhyamik from Santragachi Bhanumoti Girls High School from W.B.B.S.E. Board with 60% marks. CO-CURRICULARS

Completed 4th year in Dancing from Nithya Bhaban . INTERESTS/HOBBIES

Listening music, dancing, surfing net, playing indoor game. PERSONAL DETAILS

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