Mohamad Arakji

Contact: 647-***-**** Email: adhlxk@r.postjobfree.com/ adhlxk@r.postjobfree.com

IT Management Profile

Synopsis:

Result oriented management professional with 23 years of versatile experience across diverse organizational domains.

Proficient in design & implementation of network and software architecture; developing comprehensive budgets, defining policies & procedures, project/ technical/ business specifications.

Adept at defining, leading and driving project operations effectively, through the implementation of several management dynamics including Task & Resource Allocation, Team Management, Performance Monitoring / Supervision, Progress Reviews, Training & Development etc.

Visionary Business leader, with an aptitude to address the minutest details coupled with an ability to apply analytics, decision making and problem solving skills.

Core Competencies:

Infrastructure Management

Software Development

Project Management

Technology Evaluation

Vendor Management

Reporting & Documentation

Resource Optimization

Customer Relationship Management

Cross Functional Team Coordination

Cloud Infrastructure – AWS & Azur

Career Profile

SOLIDERE

Information and Communication Technology Division Manager

March 2017 till October 2020

Achievements:

Promoted within SOLIDERE from BBN Operations Director to Information and Communication Technology Division Manager.

Managing 6 Departments: Broadband Network, Information Technology, Information Systems (Software development department), Information and system security Unit, IT project Management and ERP – JDE

Implementing and maintaining a state of the art IPTV system which included head-ends, middle-ware systems, content acquisition (OSN, BE-IN, Local Channels, French, etc.), billing, packaging, marketing and sales.

Creating and implementing the financial statements

Software development: developed a new ISP/Telecom billing system and CRM system

Managing a major state of the art fiber optic capital city network as an ISP, DSP, IPTV, web, and database hub

Accountabilities:

Management: Managing 50+ IT, Telecom engineers, sales executives, database and application engineers, 3 department managers and 1 Telecom operations manager.

Management: Financial statements that included Capex and Opex budget, expenditure and accountability

Management: Drawing, Implementing and following up on a major Sales and marketing strategy(Internet & IPTV)

Management: Drawing, Implementing and following up on all technical aspects of the network

Management: Drawing, Implementing and following up on all company wide IT and technology needs including FortiGates, SMG Symantec, Procera, Baracuda, Synolodgy, IBM storage, Tape libraries, Exchange, AZURE, WSUS, Antivirus servers, Symantec, Veritas Storage, Active Directory, Cisco Routers and Switches, Splunk, BlueCoat, BlueCat and others

Governmental: Dealing with governmental agencies to acquire bandwidth and licenses

Technical: Working on company wide systems and data needs

Business Continuity Plan: Working on the company's disaster recovery and business continuity plans.

Software Development: Working on new designs and strategies to develop new software that will better service the different operation streams within the company including billing processes.

SOLIDERE Broad Band Network

Operations Director, January 2015 till February 2017

Achievements:

Managing a company within a company.

Creating the sales and technical business plans

Creating and implementing the financial statements

Managing a major state of the art fiber optic capital city network as an ISP, DSP, IPTV, web, and database hub

Accountabilities:

Management: Managing 23 Telecom engineers, sales executives, database and application engineers, and 1 Telecom operations manager.

Management: Financial statements that included Capex and Opex budget, expenditure and accountability

Management: Drawing, Implementing and following up on a major Sales and marketing strategy

Management: Drawing, Implementing and following up on all technical aspects of the network

Management: HR on all staff issues

Operational: Working on the monthly billing generation for all clients along with different types of collection

Governmental: Dealing with governmental agencies to acquire bandwidth and licenses

Technical & Financial: Investigate new technologies and Network enhancements

Technical: Acquiring and installing major routers, firewalls, switches and implementing them within the design

Technical: Working on the CRM: Built a new CRM for the division that concentrates on integrated billing to JDEdwards, customer contracts, and technical connections using flow management

Technical: Implemented a new security plan that included the implementation of new equipment such as Paolo Alto.

Business Continuity Plan: Working on the company's disaster recovery and business continuity plans.

Libanpost

IT Operations Director, April 2014 till December 2014

Achievements:

Successfully Implemented an IT operations plan to stabilize, secure and operate the company network and operations to better suit the business plans

Accountabilities:

Management: Managing 9 Telecom, database and application engineers and 1 IT operations manager.

Network Management: managing the head office network along with the connection to 94 different locations. Also responsible for the security strategy planning and implementation.

Operation Management: Managing the proper IT operations of the 94 locations.

Application Management: Developing a plan for the smooth operation of IT applications and data transfer between locations and head office

DBA Administration: Managing the different SQL 2012 R2 databases in a cluster environment and the data warehousing which includes backup plans. Managed the upgrade of all databases from SQL 2008 to 2012.

Business Continuity Plan: Working on the company's disaster recovery and business continuity plans.

Financial Applications IT projects: Working with local and international companies on the IT infrastructure and applications to implement different financial projects.

MS Exchange 2013 Upgrade and maintenance of different services within a clustered environment. Also working on moving the company to a Google cloud environment.

Maintenance and management of a SAN and NAS environments.

ORANGE BUSINESS SERVICES - FRANCE TELECOM

Technical Operations Manager - CSM - IT & Telecom Director, Jun 2007 till March 2014

Achievements:

Successfully launched the first Fiber optic smart city project in the Middle East including high speed internet, network and IPTV for city center clients.

Accountabilities:

Work on ISP - Fiber optic Broadband Network project for Client SOLIDERE, Datacenter

Provide leadership to a team of 13 telecom engineers & 2 IT engineers in operating/ running a state of the art triple play ISP (Internet, IPTV and Data).

Develop & maintain productive business relationship with customers to maintain customer satisfaction rating in compliance to industry/ ITIL Standards.

Focus on security management using state of the art Cisco Firewalls, Cisco IPS and Cisco IDS.

Involved in software development for OSS/ BSS systems (billing-Alepo, ticketing-Remedy, network management system-EMC Smart and APG using SQL/ MySQL).

Manage activities related to internet acquisition, routing & security.

Install network related to Cisco 7613, 7606 & 3750s, Cisco 3750s, installed in buildings & connected (fiber optics) to edge routers, Cisco 7613s to provide internet, IPTV, datacenter and VPN services.

Implement Head ends, Middleware, scramblers, 7606 router, existing broadband network integration for IPTV including 2 Call Managers, IP Router & 2 IPCC servers for IP Telephony.

Maintain & improve functionality of existing software, develop new software to cater to business requirements.

LUNASAT - Tradenet Middle East SAL

Project Manager, Mar 2007 – May 2007

Accountabilities:

Worked on projects related to medical systems; Cellular units - POS recharge systems; software development and customization within the company; systems implementation & integration (including NOC); Dolphin Accounting Software implementation, data transfer and integration with other systems.

Re-engineered IT infrastructure for IT projects within the organization.

SKYMARK FINANCIAL GROUP

CTO-Chief Technology Officer, Dec 2005 – Feb 2007

Achievements:

Managed IT offices across 6 countries in 3 different continents.

Accountabilities:

Led a team of 22 employees across 10 offices.

Managed IT operations for Cashless Card(A subsidiary company) and Skymark projects.

Re-engineered IT infrastructure through software development for a local and international credit/ debit/ remittance card company.

Developed & maintained productive business relationship with suppliers & partners in development of products and implementation of project management plan.

Worked on project dealing with production of overseas foreign worker ID and remittance debit cards within the Cashless Card portfolio.

Negotiated & set up international ATM/ POS access for card products.

Led the in-house development team in design & implementation of new products (Card Management Systems, added services systems, etc) using AS/400, VB and MS SQL.

Analyzed payment gateway operation a subsidiary company for Skymark Financial, using MasterCard and Visa.

Designed & implemented major banking applications for the subsidiary bank of Skymark Holding in Switzerland.

ABC DEPARTMENT STORES

IT Department Manager, Apr 2005 – Nov 2005

Accountabilities:

Led a team of 10 IT professionals catering to 9 departmental Malls and stores & head office.

Managed WAN communication, opening of new locations.

Optimized resource utilization to maximize productivity.

Prepared budget and participated in procurement of new purchases of software & hardware.

Implemented JDEdwards One-World XE (ERP) solution for company wide (AP, AR, GL, PM, FA, HR), interface between JDA and JDEdwards.

Maintained & upgraded JDA (ERP)/ WinDSS (POS) - inventory/ PO software.

Worked on Mail (Exchange), Internet (ISA server) and managed network security.

Maintained 2 AS/400 machines (Networking & Database). Functioned as SQL Servers Administrator.

Implemented VB, SQL, MS-Access & DB2 applications.

CREDITCARD SERVICES - MasterCard & VISA

IT Project Management Department Manager, Dec 2002 – Apr 2005

Accountabilities:

Functioned IT Committee Head & Coordinator implementing Kapiti (Banking Software) on an AS/400 mainframe and related software.

Managed operations (AS/400, DB2, SQL, Visual Basic) including data transformation of accounting records.

Implemented credit evaluation software dealing with scoring of applicants and limits. Created two applications using VB & SQL to complement functions of software.

Drafted companywide technical security & operational manuals dealing with networking, applications, operations, ATMs and Banks router links in different countries.

Implemented applications to move client banks online (Internet Banking & Phone Banking), personnel software including salaries, time management, human resources.

Developed application using VB & MS Access to compliment the functions of the database using SQL syntax and programming, new IT secure system.

Set up SMS (Short Messaging Service) & Email software, Bills system, PIN Management system with RS2 to enable clients to change their pins and creating a as per the recommendation of the Lebanese Central Bank

Built SWIFT (Financial Message Switch) application to link financial institution to banks & financial institutions, MasterCard RiskFinder software, Telephony System for customer services with online link to a Bankworks (RS2) Software using Oracle database engine.

Implemented OFAC tracker application, linked to governmental institutions, Arachnea document management system.

Worked as SQL Database Administrator, AS/400 Administrator, DB2 400 Administrator.

SOLIDERE S.A.R.L.I

Information Systems Section Head, Jun 1994 – Nov 2002

Accountabilities:

Functioned as Software Development/ Acquisition Head and Network Administrator (AS/400, NT4, Windows Server 2000).

Worked as JDEdwards Project Manager, GIS Project Manager, Web Site Administrator, SQL Database Administrator, Oracle Database Administrator.

Worked on software development, networking (AS/400 mainframe, NT4, Windows 2000 Server).

Designed, implemented & maintained database through SQL, ORACLE, Visual Basic, Visual Basic (.net) & MSAccess also used ODBC, ADO)

Developed ERP: JDEdwards (General Accounting, Accounts Payable, Accounts Receivable, Finance, Treasury, Notes Receivable, Sales, Procurement, Contract Management, Job or Project Costing, Budgeting, Property Management, Trial Balances, Balance Sheets, etc.)

Administered SQL servers by creating, maintaining, and backing up databases.

Involved in web design (HTML, Java, JavaScript, etc.), GIS (Arc view (3, 8.2), Arc Map, Arc Catalog, Arc Toolbox, 3D Analyst)

Software development: worked on the development of several operational software using VB, Crystal Reports, and Microsoft Access.

Prepared MIS Budget and participated in procurement.

Past Assignment

FACS RECORDS CENTER INC-Vancouver, Canada

Systems Analyst, Software Developer, Network Administrator, Sep 1995 – Oct 1995

Independent Projects

Develop a report on the National Profile of the Information Society for 2013. It includes analysis of latest developments in Lebanon's IT field and describing causes of change in the information society and possible consequences.

Design, development & implementation of application for Hariri Foundation using MS SQL and Access to keep track of 300,000,0 Lebanese citizens getting help from the foundation. Installed a networking system.

Design, development & implementation of application for the Arab Cultural Club to keep track of 62,000 new book titles that belong to most of the publishing houses in Lebanon and the Arab world.

Develop an Address Book application in Arabic with information on artists in the Arab world.

Design, develop & maintain a web application for Springfield Cannel (www.geocities.com/ springfieldsv.com).

Education

B Sc. (Computer Science), University of British Columbia, 1994

Professional Development

ITIL Version 3(IT Infrastructure Library) - Service Design - May 2013

ITIL Version 3(IT Infrastructure Library) - Process Management - 2012

BDM(Business Development Management) - 2011

EOD (Effective Opportunity Development) - 2011

ITIL Version 3(IT Infrastructure Library) - 2011

ITIL Version 2(IT Infrastructure Library) - 2010

PMP (Project Manager Professional from Project Management Institute) - 2005

MCDBA (Microsoft Certified Database Administrator - SQL2000) - 2004

MCSD (Microsoft Certified Solution Developer) for Microsoft .NET - 2004

MCAD (Microsoft Certified Application Developer) for Microsoft .NET - 2004

MCSE (Microsoft Certified Systems Engineer) -2004

MCSA (Microsoft Certified Systems Administrator) -2004

MCP (Microsoft Certified Professional) – 2004

MS Project - 2003

Visual Basic (2001), Visual Basic (.net) - 2002 & 2003

Web languages including JavaScript & Perl - 2001

System Administration for MS SQL 7.0 - 2000

JDEdwards (1996), One World Technical Training ( JDEdwards) -1999

Oracle Database Administration - 1999

Date of Birth: 13th August 1972; Languages Known: English, French and Arabic

Nationality: Canadian, Lebanese

Reference: Available on Request

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