Heather Yarbrough

M. adhlxe@r.postjobfree.com

C. 256-***-****

Alexander City, AL. 35010

Summary

·Driven, personable, customer service associate with over 5 years of experience interfacing with clients. Dedicated outside the box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

Skills

·Inbound and Outbound calls

·MS office proficiency

·Customer Support

·Safety Regulations

·Problem Resolution

·HIPPA

·Software Troubleshooting

·Employee Management

·Training others

·Leadership

·Quality Assurance

·Clerical

·Effective Communication

·Data Evaluation

·Audits

·Credit Card payment procession

·High energy attitude

·stockroom procedures

·General housekeeping ability

·Direct Sales

·Shipping and Receiving understanding

·Schedule Mastery

·Product organization

·Employee Coaching

·Patient Care and safety

·Helping with medication

·Business development understanding

·Materials support

Education

·Dadeville High School - High school Diploma - May 2016

Experience

Winn Dixie- Customer Service Associate - Alexander City,AL. 35010 - May 2016- Current

·Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

·Educated customers on special pricing opportunities and company offerings.

·Reviewed account and service histories to identify trends and issues.

·Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

·Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

·Consulted with customers regarding Western Union needs, addressing bill concerns.

·Met and exceeded productivity targets by handling every interaction with top-notch customer service.

·Evaluated benefits for each caller to determine service needs and address concerns.

·Delivered service and support to each customer, paving way for future business opportunities.

·Supervised the associates on the front end.

·De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

·Served needs of as many as 30 customers per shift, including collecting payments, tracking rewards and handling customer service issues.

·Worked under strict deadlines and responded to service requests and emergency call-outs.

·Trained 7 new employees in procedures and policies in order to maximize team performance.

·Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.

Cashier, Family Dollar Stores Inc. Dadeville, AL 36853 - December 2015 to April 2016

·Assisted with purchases, locating items and signing up for rewards programs.

·Processed all sales transactions accurately and promptly to prevent long customer wait times.

·Assisted customers with account updates, new service additions and promotional offers.

·Helped customers find specific products, answered questions and offered product advice.

·Inspected items for damage and obtained replacements for customers.

·Welcomed customers, offering assistance to help find necessary store items.

·Monitored sales events, added new merchandise and rang up purchases.

·Properly verified customer identification for alcohol or tobacco purchases.

·Wrapped items and bagged purchases properly to prevent merchandise breakage.

·Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

·Operated cash register, collected payments and provided accurate change.

·Scanned customer purchases, supporting transactions to streamline sales process.

·Promoted specific item options to drive sales and achieve add-on purchases.

·Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

·Resolved issues with cash registers, card scanners and printers.

·Trained new team members in cash register operation, stock procedures and customer service.

·Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Personal Care Assistant, Chapmans Assisted Living. Alexander City, AL 35010 - June 2018 to July 2018

·Administered medications, tracked dosages and documented patient conditions.

·Implemented and monitored care plans and evaluated, recorded and communicated individual patients' conditions.

·Assisted patients to complete activities of daily living (ADL), including bathing, feeding, lifting and transferring.

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