Store Manager Customer Service

Contact Information:

Physical Address: **a Oakland Road, Orchards, Johannesburg, 2192

Contact Number: 078-***-**** / 084-***-****

Email Address: adhlq1@r.postjobfree.com

Gender: Male

Date of Birth: 3rd May 1996

Country of Origin: South Africa

Driver's licence: Code 10 with PrDP

Professional Profile:

I am an independent and self-motivated individual who enjoys meeting new people and learning about their culture. I believe that it is through these interactions that allow me to enhance my confidence and communication skills. During my 3 months of employment at Old Khaki, I learned to become competitive, gained customer service experience and became a great salesman. I then joined the Baby Boom team and that was where I honed my leadership qualities, after my 3 month probation I became a supervisor making me in charge of the store. I had six staff members working under me that taught me a lot about working with people and being in charge of them. I then gained premium customer service training after joining the Fabiani team. I developed a hunger for sales and learned how to handle clients privately to suit their needs. I thrive in a fast-paced and stressful environment and this because the work environments I was a part of required premium customer service on tight deadlines. I would very much like to work in a company that would allow me to push myself out of my comfort zone so that I can eventually give back to the company, and the community at large.

Skills Summary:

Customer Service Industry Experience

Clerk & Cashier Experience

Strong Customer Service Skills

Administrative Skills

Computer Literate

Attention for detail

Highly Organized

Strong Phone Etiquette

Able to work well under pressure

Time Management Skills

Problem Solving Skills

Multi-tasking Skills

Communication Skills+

Flexible Hours

Sales & Marketing Experience

Presentation Skills

Professional

Adaptable

Team Player

Able to meet monthly targets

Punctual

Work Experience:

1) Mabz Transport and Shuttles

Position: Operations Manager

Dates of Employment: February 2019 – Current

Key Responsibilities: I am responsible for the fleet of cars the company owns. It is my duty to ensure that they are road worthy. Keeping track of car service dates and refueling budget. Making sure the drivers get to work on time and render premium service to customers. Ensuring paperwork is up to date as well as basic accounting. I am also responsible for marketing the brand. I drive as a weekend stand in to provide a service to the clients as my drivers get the weekend off. I listen to concerns the drivers raise and helped resolve the issues they face, making their jobs a lot easier. I am an all-rounder.

Major Achievements: I learned basic bookkeeping and admin for audit checks. Operating a business and managing staff.

2) The Foschini Group: Fabiani

Position: Fashion Consultant

Dates of Employment: September 2017 – February 2019

Key Responsibilities: I checked all stock, recorded it accordingly, and submitted my reports to management. I also had to scan all items in the store, making sure that they received their appropriate number ensuring that the item would show up in our database system. Most importantly, I assisted customers that walked, making sure I answered their queries and provided them with a high level of customer service. I was in charge of visual merchandising in my department ensuring it meets the company’s visual standards.

Major Achievements: This position gave me valuable administrative experience and has proven my ability to pay attention to detail and communicate effectively at all times.

Reason for leaving: Pursuit of growth

3) Baby Boom

Position: Supervisor

Dates of Employment: February 2017 – September 2017

Key Responsibilities: I ordered and captured stock that store needed. Communicating with the head office via email daily with regards to their expectations from the store. Compiling and submitting daily reports. Stock management and daily stock takes. Creating work schedules and time sheets. Ensuring the store meets the company’s visual and merchandising standards. Authorising trainings and stock movements. Facilitating staff trainings and meetings.

Major Achievements: Responsibility, leadership and most importantly, professionalism. Knowing when to work and when to play. How to lead a team well and communicate effectively as a leader. Problem solving within a team of different characters with different abilities.

Reason for leaving: Relocated to a different city.

Education & Training:

1)Qualification: Grade 12

Organisation/School Name: Highlands North Boys High School

Dates: 2014

Computer Skills & Languages:

MS Word (Basic)

MS Excel (Basic)

Email and Internet

Sepedi

English

Zulu

Afrikaans

References:

1) Brenda (Director at Mabz Transport and Shuttles)

Phone: 073-***-****

2) Name: Malesela (Store Manager at Fabiani)

Phone: 012-***-****

3) Tshidi (Store Manager at Baby Boom)

Phone: 071-***-**** / 012-***-****

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