CIRRICULUM VITAE - HEIDI LE ROUX

Personal Information

Name: Heidi Le Roux

Date of Birth: 27 March 1978

Dependants: Three

Drivers License: Yes

Nationality: South African

Email: adhlpv@r.postjobfree.com

Mobile Telephone: +27 (0-79-989-****

Home Address: 173 Van Zyl Ave, Esselen Park, Worcester, South Africa

Profile

• A highly competent, professional, hard-working individual, driven by challenges and the desire to be succeed.

• Approachable personality with the ability to remain calm & efficient under extreme pressure.

• Confident to work independently however a strong team player.

• Effective interactions with all levels of cross-cultural management & workforce.

• Strategic thinker and excellent communicator.

• Excellent organisational skills & proficient in the co-ordination.

• Full computer literacy in all Microsoft applications.

• Ability to work decisively and independently with good decision-making skills.

• Proven ability to multi-task under pressure, effectively getting things done in a fast-paced environment.

• Excellent time management and motivation skills. Employment History

Gumtree UK – Adcorp Resourcing Solutions

Customer Service Agent Oct 2018 – Aug 2020 Work from home

• AD moderation of ad posted daily

• Dealing with user queries on Live Chat, phones, and emails

• Resolving minor tech issues – T1 tech escalation

• Moderation of scam trends via TMX platform

REASON FOR LEAVING: Resignation

Contactable references:

Shauneen Swartbooi (Account Manager):+27-21-914-**** or +27-82-858-**** email: adhlpv@r.postjobfree.com

Regus Business Centre- Century City Branch

Customer Services Rep November 2015 - Sept 2018 Century City, Cape Town

• Front reception and administration duties for clients – 35 office clients and 50 Virtual office clients

• Event management for centre and clients

• T1 support for office clients.

• Invoicing client for all services and sundries provided

• Management of centre suppliers – ordering and receiving of stock

• Manage Supplier PO system

• Dairy Management

• Petty cash control

REASON FOR LEAVING: Resigned to work at GUMTREE

Contactable references:

Carol-ann Brabant (Community Manager): 083-***-**** CG Engineering Projects (PTY) Ltd

Office Manager: November 2014 - May 2015 Mokopane, Limpopo

• Compiling of Petty cash, staff claim and invoice expense reports

• Compiling, monitoring and procuring of project quotations

• Supervision of all company outgoing project quotations

• Supervision of housekeeping staff

• Monthly stock and materials inventory

• Receiving and ordering of stock and materials

• Compiling of project files

• PA duties for COA and Lead Engineer

• Reception duties

• Record keeping of staff register and staff movement.

• Management of procurement database.

REASON FOR LEAVING: Retrenched

Contactable references:

Vincent Smith(Chief Administration Officer): 073-***-**** Feedem Pitseng Catering Services:

Catering Unit Manager: November 2011 - October

2014

Boland

Administration:

• Weekly returns

• Planning of daily menu issues and costing

• Assisting in the preparation of the annual budget

• Monitor budget expenditure

• Stock and inventory management

• Planning and execution of all events and activities

• Management of kitchen staff

• Basic payroll duties

Food Production:

• Meal preparation for events

• Daily food preparation, keeping SHEQ food quality service

• Kitchen management

REASON FOR LEAVING: Relocated to Mokopane- Limpopo Oxford University Press

Campaigns Administrator October 2010- March 2011

and June 2011 – September

2011( Temporary Contract)

Plattekloof, Cape Town

Non Campaign Gratis orders –

• gratis orders and distribution management

• Purchase orders

• Summary reports

LTSM Exhibitions-

• Gathering information supplied from DOE and updating on database

• Ensuring correct representation

• Gather and capture any feedback

Donations –

• costing and distribution

Updating database

REASON FOR LEAVING: Maternity Cover Contract ended Bahrain International Circuit (BIC

Events Catering Officer November 2007 – December 2009 Kingdom of Bahrain Corporate and non-sporting events ( strictly F&B related)

• Worked in close relations with 5* service provider for BIC corporate Catering - Kaefer Catering Services

• Overlooked and approved all final menus before being sent to clients

• Responsible for the set-up and break down of all functions.

• During events assisted and supervised all service, catering staff as well as suppliers. Motorsport events-GP Bahrain, Australian V8, Speed weekend, GP2 and BDRC races (Public and corporate catering)

• Organising and overseeing the catering, logistics and service schedule for support teams, local and international media.

• Organising and overseeing of all F&B retail outlets open to the general public.

• Ensuring that these kiosks meet the local government health and safety requirements.

• Ensuring F&B requirements and logistics are met for all auxiliary staff

• Set up and supervising the standard maintenance of all corporate boxes, Oasis lounges and Paddock Clubs.

• Supervised and assist 21 hostesses

• Arranged and supervised cash beer bar and the supplier ADHOC duties-

• Responsible for all the administrative duties of the Events Catering Department including invoicing, auditing, supplier requisitions and payment processes.

• Supplier management

• Cost and account management

• Client database management

• Supplier portfolio management

• Designing and producing client gifts and presentations. REASON FOR LEAVING: Relocated to South Africa- Contract ended Good Hope Studies

Work Placement Coordinator January 2005–July 2007 Rondebosch, Cape Town Management of Student programmes:

1. Work Placement programme: Finding students unpaid work (job shadow / internship) 2. University placement programme: Assisting students enrol in South Africa universities 3. Work South Africa Programme: Assisting students in finding work in South Africa 4. Teacher Observation Programme: Assisting Swiss Teachers gaining teaching experience within South Africa

Personal Assistant to the Principal

Centre Administrator in the City Centre branch

REASON FOR LEAVING: Relocated to Bahrain

Grab – A Student 1996- 2005 Mowbray Cape Town

Temporary Positions held throughout the years

Good Hope Studies- Temporary Assignment

• Assisting the front desk staff

DTP Designs – Temporary Assignment

• Temporary receptionist

Manex and Power Marine- Temporary Assignment

• Updating Website (www.manex.co.za)

• Liaise with web developers in Johannesburg on faults that were discovered while updating the website.

Woolworths Head Office – Temporary Assignment

• Assistant to the in-store designers

• Collating manuals for product launches

• Apple Mac DTP design

Group Four Engineering Services CC

• Receptionist

UCT Rugby and Sports Club

• Waitress and bar lady

Education and Achievements

AAA School of Advertising 1998 - 1999 Cape Town

Auston Ellis Graphic Design School 1996- 1997 Muizenberg, Cape Town Rhodes High School Matriculated 1995 Mowbray, Cape Town Computer Knowledge

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Outlook

• Internet and social networking sites

• Zoom

• Salesforce

• Slack

• Zendesk

• Threatmetrix Portal (Fraud analytical site)

Contact this candidate