SAMEER V KUMAR

AL BARSHA, UAE

009***********

adhlnq@r.postjobfree.com / Skype – Sameerkumar786

Summary

Experienced Hotel Manager with over Twenty years of experience in managing Chain Hotels, Airport

Hotels, Downtown Hotels, Beach Resort, Remote Properties, Luxury Hotels, Boutique Hotels, Wildlife

Resorts, and Conference & Convention Centre hotels, Works well under pressure to consistently meet strict

deadlines. Self-motivated individual with a positive approach and ability to lead and motivate the team

while delivering effective results. I have a proven track record of achieving targets in all areas of

hospitality, including guest satisfaction, cost control and revenue generation. I can implement and maintain

the highest standards of hotel service, I can deliver an unforgettable guest experience. Possessing business

skills and commercial acumen, I am capable of growing revenues and maximizing the financial

performance of any hotel department. Dynamic Hotel Manager skilled in developing and training teams,

effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive

environments. Expert communicator passionate about fostering a positive and results-orientated team

culture, right now I am looking for an exciting senior managerial opportunity within an establishment that

offers me a new challenge.

Accomplishments

Successfully supervised the £2.4M refurbishment project pertaining to the Executive and Deluxe

Rooms of the Hotel.

Successfully planned a Restaurant & Bar refurbishment and re-launch, which has seen an increase in

covers & revenue YOY and achieved the Top Restaurant winner's awards in Oman.

Designed & implemented a proactive S&M plan for F&B revenue to achieve the set AAM plan

targets YOY.

Introduced beverage audit & controls along with designed menus that generated 80% Bev GP.

Implemented a new H&S monitoring & recording system which has achieved 90% and above

score during Health & Safety audits, as well as ensuring weekly / monthly PPM targets.

Implemented a hotel-based Training & Development program with a focus on driving

engagement & standards.

Introduced a feel factor guest experience to the hotel that has generated positive feedback on guest

review sites along with enhancing the guest journey experience.

Two full budget cycles (building and costing of the budgets) with YOY growth and ROI along with

meeting a set top and bottom-line profits and cost margins.

Successfully planned numerous CAPEX projects and enhanced the total guest satisfaction in aspect of the Hotel and conversion of payroll along with GOP & GOI.

Skills

Hotel operations and Payroll management

Revenue generation

Food and beverage services

Guest satisfaction specialist

Property management

Team building and Skilled negotiator, Event planning and coordination.

Work History

April 2020 – At Present

GENERAL MANAGER -CRIMSON HOTELS, ASIA

Managing Pre-Opening of Four Properties (4*Star & 5*Star Resorts) of Crimson Hotels in Nepal and Bhutan.

May 2019 – March 2020

GENERAL MANAGER -BELADBONT RESORTS, OMAN

Completed Pre- Opening for (4*Star Deluxe Resort) 100 Keys with 6 Outlets and Conference and Banqueting

Facilities up 1000 Pax.

March 2018 – April 2019

PROPERTY MANAGER – PRESIDENTIAL PALACE

MINISTRY OF PRESIDENTIAL AFFAIRS-ABU DHABI-UAE

Managing daily basis operation of various departments and responsibilities include promoting and ensuring the Royal

Family's satisfaction. Developing and maintaining a strong team environment, placing emphasis on personnel

satisfaction and delivering prompt, courteous service. Providing and Accountable for establishing superior standard

and quality service, for developing the highest level of personal professional performance and controlling, planning,

organizing and directing all operations and services including food and beverage, housekeeping, guest handling and

maintenance. Involved in the hands-on day-to-day running of the Palace, which include carrying out various tasks

and duties, Handling Housekeeping, F&B, Security, Maintenance, Recreation & Facilities and IT Departments,

Responsible for budgeting and financial management

April 2017 – March 2018

HOTEL MANAGER – BARCELO RESIDENCES DUBAI MARINA, UAE

(Completed Pre- Opening for 5*Star Deluxe Hotel Apartments) 262 Keys with 1 Outlet.

January 2015 March 2017

GENERAL MANAGER - RAMEE GROUP OF HOTELS & RESORTS, OMAN

4* Star Luxury Hotel 100 Keys with 5 Outlets, Banquets and Night Club.

Oman’s Famous Rock Bottom Night Club, Offering Indian, Arabic, Continental, Seafood and Multi cuisine Award winning Fine Dining Restaurants with Conference and Banqueting facilities up to 450 People.

January 2010 December 2014

EXECUTIVE ASSISTANT MANAGER F&B - SHANGRI LA HOTELS & RESORTS, NEPAL

5*Star Boutique Luxury Hotel, 100 Keys with 4 outlets and Conference and Banqueting facilities up 1000 Pax.

September 2005 December 2009

FRONT OFFICE MANAGER -THISTLE CHARRING CROSS HOTEL (GLH HOTELS) UK.

5*Star Deluxe Hotel, 281 Keys with 3 outlets and Conference and Banqueting facilities up 1000 Pax.

January 2003 August 2005

NIGHT MANAGER - RADISSON MAYFAIR HOTEL, LONDON, UK

5*star Deluxe hotel, 404 Keys with 5 outlets Conference and banqueting facilities up to 1500 Pax.

January 2002 December 2002

ASSISTANT. HOUSEKEEPING MANAGER - HILTON SCANDIC SYDHAVEN, COPEHAGEN, DENMARK 5*star Deluxe Hotel,391 Keys with 4 outlets Conference and banqueting facilities up to 350 Pax.

November 2000 October 2001

DUTY MANAGER - HOTEL NIKKO THE METROPOLITAN, DELHI, INDIA

5*Star Deluxe Hotel, 185 Keys with 3 outlets Conference and banqueting facilities up to 750 Pax.

Tasks & Responsibilities

Handling the complete Pre-Opening works &Procedures, Recruitment of Heads of departments and the entire staff, Establishing basic personnel standards, Coordination of training for personnel, external and in-house training and specialized training.

Marketing and sales establishing a corporate identity and marketing campaign, defining the distribution and various channels, Connecting the hotel on the GDS - Global Distribution System, Create a pricing policy

Pre-opening sales, Preparation and implementation of the opening ceremony - "Grand Opening", Finance Budget preparation for the Pre-opening phase, budgeting for the first 12 months of hotel’s operations.

Risk management, Preparing for inspection, certification and hotel categorization, Preparation of the hotel for all types of inspections, Implementation of and preparation for certification of the HACCP system, Preparation of the hotel for the official categorization by the competent authority.

Financial: Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted

EBITDA. Responsible for preparation of property budget and forecasts. Managing labor standards and

property level expenses to achieve maximum flow through to the bottom-line profit. Monitoring monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Sales: Working and managing all sales activities of the property and meets revenue objectives. Activities

include setting goals, completing competitive surveys, taking reservations and compiling reports. Making

sales calls as outlined by the Sales Management Teams. Identifying and seeks out potential business in local

market. Maintaining relationships with local companies and key people to increase Homestead's visibility

within the local market. Guest Satisfaction: Promoting 100% guest satisfaction throughout property. Insist the 100% guest satisfaction. Ensuring that all guest related issues are resolved in a manner consistent with the company's goals and objectives.

Employee Management: Recruiting qualified applicants. Training employees in accordance with company

standards. Motivating and giving direction to all employees. Communicating all policies and procedures to entire staff. Performance evaluations, disciplinary documentation and conducting terminations. Ensuring that employee related issues is resolved in a manner consistent with company policies.

Inspecting and documenting repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance, manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow.

Developing and communicate selling Strategies utilizing forecasting tools and review these weekly with the Sales Team. Overseeing all accounting functions, including, but not limited to, accounts payable, accounts Receivable, petty cash, and payroll and ordering procedures.

Sales and Marketing Communicating competitive market conditions to team supervisors and Regional

Management. Review inventory controls and selling strategies daily. Reviewing 3rd party sites on a regular

Basis and implement specials as needed according to Occupancy, ADR and REVPAR goals. Continually

Solicit new business for the hotel. Monitor group block and direct bill processes.

Supervise operation and handling of all food and beverage outlets. Maintain an inventory for all food and bi monthly liquor.

Monitor and ensure fulfillment of company’s specified projects and maintain regulatory board of Public Health department for better output.

Administer all food and beverage facilities and ensure optimal cleanliness and safety procedures in efficient working.

Assist various departments in selection process and provide guidance to staff members according to company’s rules.

Analyze and utilize various management tools to update expenses and fix bi-weekly wages for Food & Beverage Department.

Perform regular investigation concessions and bars to standardize sanitation and janitorial services plus direct closing of bars in time.

Education

2000

MHM: Masters in Hotel & Tourism Management University of Angers

Ecole Superieure de Tourisme et d'Hotellerie de l' Universite'd' Angers

Angers, France

1997

Bachelor of Business Administration: COMMERCE University of Magadh

Bodh Gaya, India

1994

GCSE St. Xavier’s School, Delhi, India

Delhi

2000

Certificate in Hungarian Language Hungarian Embassy and Cultural Centre, India

2000

Certificate in French Language. University of Angers, France

Personal information: -

Indian Citizen willing and able to work worldwide, 44 Years, Male, 5'7" 66 kg, Self Starting, Hardworking, Motivated towards career. Speak English, Hungarian, Danish, French, and Hindi Native.

Certifications

Fire & Safety & Basic Health & Safety, Train the trainee, Supervision in Action & Duty managers training.

Complaint handling, Basic Food & Hygiene Course, Be my guest at Holiday inn hotels.

Holding SIA Door Security &Supervision License (U.K) Hotels, CASINOS & NIGHT CLUBS.

HACCP Certificate Course Conducted by High field UK HACCP ORG. Basic First Aid & Safety

Certificate (St. John Ambulance org.)

Level 2 Conflict Management for the Private Security Industry (UK) Level 2 Physical Intervention Skills

for the Private Security Industry (UK).

Contact this candidate