JENNY ANNE FLORES OCAMPO

Address: Blk ***A Hougang Street 61 #09-306

E-mail Address: adhlhd@r.postjobfree.com

Mobile No: +65 96681988

Highlights:

Outstanding experience in managing restaurant and retail operations.

Able to perform in a fast-paced environment and work under pressure

Self-starter with a “can do” attitude

Fast Learner, enduring, hardworking and patient

Dedicated, hard working individual with the interpersonal communications skills to work at all levels of the organization.

Excellent written and verbal communication skills, with an eye for detail

Ability to manage high volume of work with accuracy

Proficient in SAP, POS, cash handling and cashiering

Able to work on a rotating shift

Proficient in the use of Microsoft Word, PowerPoint, Excel, Office, Outlook, Internet and email

PROFESSIONAL EXPERIENCES:

POPULAR BOOKSTORE, Popular Holdings 15 Serangoon North Avenue 5, Singapore 554360

Retail Executive, July 4, 2014 - Present

Supervise Retail assistants and assist the Store Manager in carrying out the different functions efficiently to achieve sales target of the store.

Assisted in company’s event such as book fest, warehouse sales and store promotions.

Provide customer service on the shop floor, housekeeping, merchandise display, monitoring and replenishment of stocks/inventory and ordering of stocks from supplier with the use of SAP system.

Monitor and analyze the sales performance of different merchandise within the department.

Performing cashiering using POS machine, attending to customer inquiries not limited to books but including multi-media items, and stationeries, giving good customer experience as per company’s practices.

Handle the administrative functions of the department.

Performing Duty Manager when necessary.

T OKYO-TOKYO Restaurant, SM City Mall Pampanga, Philippines

2nd Assistant Manager, November 6, 2013 – March 31, 2014

Supervised fast, friendly, accurate and efficient service every shift

Performed kitchen duties such as cooking, food preparation and food expeditor.

Supervised daily operations based on restaurant standards.

Prepared schedules of the team members on a regular basis

Managed 201 files of the store team and in-charge in coaching and training of new staff.

Maintained and monitored equipment in both FOH (front of the house) and BOH (back of the house) to have smooth flow of operation.

Responsible for overall restaurant packaging supplies.

Supervised and explored booth selling activities and other catering services

Managed and controlled labor cost, restaurant supplies, kitchen fuel, and repair and maintenance costs

T OKYO-TOKYO Restaurant, SM City Mall Pampanga, Philippines

Management Trainee, November11, 2012 – November 5, 2013

Organized File Management and Admin works

Performed kitchen duties such as cooking, food preparation and food expeditor when needed.

Responsible for ensuring safety and security of the store in terms of securing store permits

Responsible for ensuring product availability

Over all in charge in ordering of cleaning materials and chemicals of the store

Reporting of store performance sales, profit, customer, and people

Created programs to achieve mystery shopper passing grade

Responsible in creating the team work, thru general meetings, station meeting, one on one meeting.

THOUSAND TEAS, Mezza Residences, Sta. Mesa, Quezon City, Philippines

Kitchen Staff, December 22, 2011 –July 15, 2012

Responsible for providing quality food preparation of different dishes

Food Expediter

Responsible for preparing the monthly / daily inventory of all store stocks

Responsible for inspecting, assessing and evaluating the quality of newly delivered raw materials

In charge of ordering of wet, dry and non-food items in the kitchen

Coordinated with the Supervisor regarding kitchen concerns

OTHER WORK EXPERIENCES:

HOLIDAY INN Hotel, Clark field, Pampanga, Philippines

On-the-Job Training, April 07, 2009 - May 23, 2009

EDUCATIONAL ATTAINMENT:

Diploma in Retail Management, September 2018 – January 2019

Singapore Institute of Retail Studies (SIRS)

Bachelor of Science in Hotel and Restaurant Management, June 2006 – April 2010

Angeles University Foundation, Angeles City, Philippines

CERTIFICATIONS AND ACHIEVEMENTS:

Class Valedictorian, November 6, 2013

2nd Assistant Manager Development Program

RAMCAR Center, Diliman, Quezon City, Philippines

Class Valedictorian, November 27, 2012

Management Trainee Development Program

CIGI Building, Pioneer Mandaluyong City, Philippines

Fruit and Vegetable Carving (Bronze Medal), February 8, 2010

Gastronomia 6 Competition

Holiday Inn Clark, Pampanga, Philippines

3RD Place Set Menu Category, November 29, 2007

Culinary Face-Off Competition

Angeles University Foundation, Angeles City, Philippines

College Scholar, 2nd Semester A. Y. 2008 – 2009 and Semester A. Y. 2009-2010

Bachelor of Science in Hotel and Restaurant Management

Angeles University Foundation, Angeles City, Philippines

Availability: 1 Month notice

Reason for leaving: Career Opportunity

*References will be made available upon request

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