MARIANNA MACIKOVA

MM

CORE COMPETENCIES

Problem Resolution

Quality Assurance

Strong Work-Ethic

Strong Organizational Skills

Critical Thinking

Team Player

Ability to Multi-Task

Customer Service Skills

Presentation Skills

Knowledge of MS Office

Complaint Handling

Good Time Management

Goal-Oriented

Superb Communication Skills

Interpersonal Skills

EXPERTISE AND COMPETENCIES

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination: Adjusting actions in relation to others' actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Management: Coordinating and guiding others to meet objectives and goals.

Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.

Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.

Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.

EMPLOYMENT EXPERIENCE

Manager Etihad Airways May 2016 – June 2020

Overall senior cabin crew in charge of flight safety and on time performance as well as cabin crew management

Improved and reorganized service operations in an efficient manner to specifically cater to customers' needs

Utilized resources available on board to support cabins where needed

Organized and improved service operations by prioritizing responsibilities

Adapted quickly during medical and safety emergency situations by immediately utilizing knowledge and conflict resolution skills

Improved ability to adapt to different team dynamics while working with individuals from varied backgrounds and goals

Report writing and provided detailed reports of incidents and event that happened on board

Senior cabin crew in charge of safety and service flow with focus on exceeding guest expectations

Premium Cabin Flight Attendant Ethihad Airways January 2015 – May 2016

Cabin attendant responsible for greeting business class guest, order taking with focus on exceeding guests expectation and providing unforgettable travel experience

Investigated and resolved guest inquiries and complaints in timely and empathic manner

Checked cabin for call bells, met any requests, assisted with entertainment, seats and support families and ensured all guests are comfortable and settled in

Established and maintained a positive flow of communication

+971-*********

adhlgy@r.postjobfree.com

Abu Dhabi, UAE

Highly talented, results-driven and helpful customer service professional with years of experience, abilities and skill in diverse customer care roles. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Known for building productive business relationships and attaining long-term customer loyalty. Display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.

EDUCATION

University of Matej Bel, The

Faculty of Economics, Banska

Bystrica, Slovakia

Bachelor of Arts in Hotel and

Hospitality Management

2009

CERTIFICATIONS

Final Business English Exam

June 2009

State Exam in Type Writing

State Economic Exam

June 2009

Date of birth

12 AUG 1986

P

age 2 of 2

EXPERIENCE CONT’D

Economy Class Flight Attendant Ethihad Airways April 2014 – Janaury 2015

Maintained quality control seeking new ways to improve customer service

Checked cabins for call bells, meet any guest requests, support families with children and ensure guests are comfortable

Hospitality and housekeeping checks between services – continued cabin presence and monitoring of guest comfort

Highly organized and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism Kuwait Airways March 2011 – February 2014

Wataniya Airways February 2010 – December 2010 First and Business Class Flight Attendant

Announced and demonstrated safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets

Assisted passengers in placing carry-on luggage in overhead, garment, or under-seat storage and while entering or disembarking the aircraft

Attended preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers

Maintained calm and safe atmosphere while tending to medical emergencies and passenger disturbances

Directed and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing

Prepared passengers and aircraft for landing, following procedures

Prepared reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers

Provided excellent customer service while performing inflight service

Helped in emergency and non-emergency situations Receptionist Hotel Felicia, Zemplinska Sirava, Slovakia May 2008 – September 2009

Performed multi-tasks smoothly and effectively in a fast-paced environment

Strove to all customer demands and questions with a positive friendly demeanor

Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment

Ensured that guests receive high quality service

Promoted loyalty amongst a broad range of customers Assistant Restaurant Manager Rigalettos Italian Restaurant, Wigan, England May 2007 – February 2008

Coordinated the entire operation of the restaurant during scheduled shifts

Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion

Maximized efforts towards productivity, identified problem areas and assisted in implementing solutions

Ensured that all employees adhere to the company's uniform standards

Ensured the execution of quality, service, and cleanliness standards REFERENCES

Portfolio and references available upon request

MM

+971-*********

adhlgy@r.postjobfree.com

Abu Dhabi, UAE

GENERAL SKILLS & ABILITIES

Possesses a positive, energetic

and professional attitude

Achieving goals,

creative/strategic thinking and

problem solving

Demonstrated ability to work

and perform at the highest

standards in complex and

demanding environments

Excellent ethics, hardworking,

focus minded and sound

organizational ability

Flexible to change with

excellent planning and

execution skills and works well

within the constraints of tight

deadlines

Fluent in English and Slovak

both written and verbal

Contact this candidate