Manager Executive

Sufyan A Daudi

Asmita Shernaz, A/***, Naya Nagar,

Mira Road (E), Mumbai 400107.

Mobile : +91-932**-*****

Email: adhlcg@r.postjobfree.com

Objectives

Work with my excellence and skills to bring goodwill to my team and the organization.

Education Qualification:

Bachelor of Commerce (B.com) from Mumbai University in 2002.

Higher Secondary from Mumbai Board in 1996.

Secondary from Mumbai Board in 1993.

Computer Knowledge:

Certified Course in Ms-Office

MS- Excel, MS-Word, MsDos, Tally, DTP.

E-Mailing & Surfing.

Employment Experience

1. Group Satellite Developers.

Designation: Asst. Sales Manager.

Duration: March 2019 to till date.

(1 years & 6 months)

2. Sai Estate Consultant (Channel Partner)

Designation: Asst. Sales Manager.

Duration: Aug 2018 to March 2019

(8 months)

3. Property Ppedia LLP. (Channel Partner)

Designation: Sales Manager.

Duration: July 2015 to July 2018

(3 years)

4. DHL Logistic Pvt Ltd.

Designation: Sr. Executive.

Duration: July 2014 to June 2015

(11 months)

5. Reliance Communication.

Designation: Sr. Relationship Executive

Duration: May 2009 to July 2014

(5 years & 3 months)

6. Shop24Seven India Ltd. (Indigital Cable Hinduja Group)

Designation: Team Leader

Duration: June 2005 to April 2009

(3 years & 11 months)

7. Reliance Infostream (P) Ltd.

Designation: (Customer Interactive Executive)

Duration: November 2003 to May 2005

(1 year & 7 months)

Professional Strengths:

Excellent Interpersonal Strengths.

Good Team Management & Team handling skills.

Optimistic Approach

Quick Learner

Ability to work under pressure

Adaptability.

Customer focused, highly committed, etc.

Job Responsibilities:

Group Satellite Developers.

Handling Walk in clients.

Explaining whole project to the clients.

Explaining cost sheet to the clients.

Explaining CLP & Subvention schemes to the clients.

Doing regular follow up calls to the clients.

Getting deal closed at the earliest.

Helping Team to achieve set target.

Preparing MIS on daily / weekly / Monthly basis.

Sai Estate Consultant.

Handling Walk in clients.

Explaining project to the clients.

Doing regular follow up calls to the clients.

Visiting at the clients place for an outbound meeting to explain & convinced him for the projects.

Getting deal closed at the earliest.

Co-ordinating with DGM to get the deal closed.

Helping Team to achieve set target.

Preparing MIS on daily / weekly / Monthly basis.

Property Ppedia LLP.

New client Acquisition thru various channels.

Making cold-callings to generate leads.

Visiting at the clients place for an outbound meeting to explain & convinced him for the projects.

Doing Hi Tea events at various developers place to generate leads.

Also doing flyers activity to generate leads.

Handling team of 6 Tele Marketing executives.

Getting leads generated from the Tele Marketing executives.

Doing regular follow ups with all the leads.

Co-ordinating with clients to show various projects.

Explaining the whole project to the clients.

Co-ordinating with Sales Managers to make event at different projects.

Co-ordinating with vendors for event.

Helping client in getting deal closed at the earliest.

Helping Team to achieve set target.

Preparing MIS on daily / weekly / Monthly basis.

DHL Logistic Pvt. Ltd.

Preparing Forwarding orders for LCL/FCL shipments in SAP.

Co-ordinate with Overseas Clients.

Co-ordination between Team Leaders and Team Manager.

Co-ordination with overseas stations for Arrival notices, Delivery orders etc.

Freight bookings, Cargo consolidation, shipment tracking.

Maintaining 100% Accuracy in Job Orders.

Taking Team Briefings / Hurdles to give updates to the Team Members.

Working in 24X7 Environments.

Training fresher for doing Job Orders in SAP system.

Analyzing Quality of the Team Members & helping them to get 100% Quality.

Reliance Communication.

First point of contact with A Category Corporate Clients for their services.

Communicating with clients by Email, Telephone and Personally for their Mobile Phones, Fixed Wireless Phones & Data Card services.

Activation / Deactivation of services / Plan Change / Address Change etc for their Mobiles, Landline & Data cards.

Timely provision of Bills, MIS (Hard copy & Soft copy),

Handling & coordinating with various teams to get the work done.

Providing quick & effective resolutions (online) to clients.

Ensuring high level to satisfaction with the clients

Doing follow up for the Payments.

Achieving Payment Targets.

Generating Weekly & Monthly reports for the services of the clients.

Meeting Clients on a weekly basis

Shop24Seven India Ltd. (Indigital Cable Hinduja Group)

Handling Team of 24 Executives for Inbound calls of CAS (Set Top Boxes).

Handling escalation and solved grievances of customer by ensuring customer satisfaction

and retention.

Assist team member for their quires related to product, operations and processes.

Monitoring agent calls to check for call quality and feedback.

Training agents on new products and ensuring that understanding is correct.

Maintaining process trackers‘ so that customer complaints can be highlighted at the soonest

Self and team to be updated with the latest developments in the process

Ensuring team absenteeism and attrition is under control

Making upsales of Value added services on call from Executives.

Coordinate with back office and outcall as well as process to improve customer needs and satisfaction and develop prompt resolution.

Reliance Infostream (P) Ltd.

Receiving Inbound calls for Prepaid & Postpaid Mobile Customers.

Understanding customers concern.

Handling Customers queries regarding inquiry, request, complaints, network

Problems and other issues for prepaid & post paid mobile connections.

Providing appropriate solution for the same.

Training fresher about how to handle the calls & understand customers concern.

Monitoring of calls, analyzing it and giving appropriate resolution and feedback

about the same.

Updating team members about the new updates

Personal Details:

Date of Birth : 14th Aug 1977.

Gender : Male

Nationality : Indian

Religion : Islam

Languages Known : English, Hindi & Marathi.

Hobbies : Listening Music, Playing Cricket.

Marital Status : Married.

Passport Details:

Passport No. : K6734301.

Place of Issue : Mumbai.

Issue Date : 23/08/2012.

Expiry Date : 22/08/2022.

If given an opportunity to work with your organization I will put in my best efforts & prove to be an asset to your organization.

Thanking you

Yours faithfully

(Sufyan A Daudi)

Contact this candidate