Office Customer Care

Location:

Johannesburg, Gauteng, South Africa

Posted:

November 05, 2020

Contact this candidate

Resume:

Curriculum Vitae of

Tebogo Valencia Ramokoka

Personal Statement

I am a skilled professional and versatile individual with experience in office administration. Dedicated, motivated, very organized, good communicator at all levels and driven to see things through to completion with my experience in customer care service I developed great leadership skills and I have a practical approach to problem solving and capability to work under pressure. I enjoy working on my own and as part of a team to achieve company goals. I am reliable, trustworthy, hardworking and eager to learn. I am able and willing to learn

Personal Details

Title Ms

First name: Tebogo Valencia

Last name: Ramokoka

Area of residence: Symphony complex

Plantation road

Blue hills

Midrand

Date of Birth: 25/September/1987

Nationality South African

ID number 870**********

Gender: Female

Race: African

Marital Status: Single

Dependents: 01

Language spoken: English, Setswana and Zulu

Language written: English and Setswana

Preferred contact number: 081-***-****

Email Address: adhla6@r.postjobfree.com

Educational background

Secondary Education

Institution: Kwena Tlase High school

Highest Grade Achieved: Grade 11

Year completed: 2004

Subjects: Biology

Mathematics

Physical Science

English

Setswana

Geography

Agricultural science

Training Education

Name of the Institution: Kremlin Business College

Course: Human Resource management

Level: NQF level 4

Year Completed: 2006

Subject: Economics

Labor Law

Business Communication I

Human Resource

Computer Practice I

Name of the institution: Kremlin Business College

Course: Business Management

Level: NQF level 3

Year Completed: 2008

Subjects: Business Accounting

Computer Practice II

Business communication II

Business management

Marketing

Name of the institution: IQ Academy

Course: Project Management

Level: NQF level 5

Year completed: currently

Subjects: Introduction to management

Project initiation and planning

Introduction to Project management

Project implementation and closure

Skills Average Excellent

MS office

Communication skills

Team player

Problem solving

Computer skills

Meeting support

Microsoft Excel

File management

Admin support

Employment History

Company: Kremlin Business College

Location: Pretoria and Johannesburg campus

Position: Receptionist

Period: 2007 – 2009

Task and Responsibility

* Welcoming and seating guests

* Assisting stuff with general ad hoc in campus

* Receiving and directing all calls promptly

* Switchboard operation

* All front office filling and general admin work

* Handling students /parents /lecturer queries and directing them to management

* Managing the outgoing and incoming couriers

* Purchasing all campus stationary

* Managing petty cash and receiving payments from students

* preparing the boardroom for meeting and taking minutes

Company: Heavy Feather Trading

Location: Pretoria

Position: Office Admin

Period: 2011 – 2012

Task and Responsibility

* Switchboard operating and managing all correspondence (emails and packages)

* making travel arrangements for management

* Typing documents and Agendas

* scheduling meetings and taking minutes

* writing report and compelling minutes from meetings

* Booking conference and meeting facilities

Company: Inter Africa BDC

Location: Pretoria (Sunnyside)

Position: Forex consultant

Period: 2012 – 2013

Task and Responsibility

* Serving both walks in customers and telephonically

* Assisting clients to send money aboard

* Assisting customer to exchange and buy foreign currency

* Attending to customer queries and enquires

* Opening other branches when required

Company: Travel X (FX Africa foreign exchange)

Location: O R Tambo international airport

Position: Cash office Controller (junior team leader)

Period: 2013 – 2015

Task and Responsibility

* Opening and closing of the branch

* Balancing the branch safe before and after the shift

* Making sure all tellers are in time for the shift

* Help to co ordinate projects with my team leader

* Making sure all tills have enough money for the shift

* Placing cash Orders with the bank and G4S

* Doing all branch banking every shift

* Ensuring all branches at the airport are within cash limit and have enough money

* Take on a role of a team leader when required

Company: Umnoto Training Service

Location: Pretoria

Position: Receptionist

Period: 2016 – 2019

Task and Responsibility

* Answering the switchboard and direct incoming calls professionally and accurately

* Responding to emails communication

* Book couriers for small packages

* Dealing with client queries and forwarding them on to the relevant department

* Assist with ordering goods related to daily office running such as refreshment, etc

* Scheduling of meeting room calendar and keeping track of planned appointment

* Ensure the reception area is always tidy and presentable

Reference

Title Mr.

Full Name Sammy Maimela

Job Title Managing Director

Company Kremlin College (Tshwane Institute of Technology)

Contact number 082-***-****/012-***-****