Medical Nursing

Monaliza C. Arevalo

** ***** ***** ******** **. Extension Brgy Tatalon QC

Contact No: +63-995*******

Email Address: adhl71@r.postjobfree.com

Career Objective:

Desire the position which will help me enrich my knowledge, enhance my skills and broaden my horizon that enables me to work and grow in competitive environment. I am very much willing to learn and obtain all knowledge I would need to serve the company and share my good ethics at work.

Work Experience:

University of the East Ramon Magsaysay Memorial Medical Center Inc 64 Aurora Blvd, Brgy Dona Imelda QC

Department/Position: Surgery Ward Staff Nurse (Sept 9- Dec 16, 2019) 3 months

• Administered prescribed medications, replaces intravenous fluids, and documented patients' charts by recording food and fluid intake and output.

• Answered patients' calls and determined how to assist them, as well provided family support.

• Measured and recorded patients' vital signs, such as height, weight, temperature, blood pressure, pulse and respiration.

• Integral member of a health care team charged with assessing patient needs, planning or modifying care and implementing interventions.

• Collaborated daily with physicians and health care team to achieve optimum patient care.

• Medication administration and documentation

• Assessed signs and symptoms indicating physiologic and psychosocial changes in the patient's condition and relays any abnormality to physician in charge.

• Ensure and promoted a safe working environment.

• Educated patients regarding their medications, procedure and treatments. Additionally, provided preoperative, inter-operative and post-operative care instruction.

• Communicated with the patient and patient's family regarding hospital policies and procedures

• Schedule patient for operations and do pre-op teaching and bowel preparations prior to surgery.

• Collect and fill out profile and do initial interview for new patients.

• Make sure nursing interventions are all charted including medications and laboratory test and surgical procedures done to patients.

• Hands over all patients to the next nurse who will continue the care of the patient before the end of shift.

• Assist patients in need for Philhealth and obtaining clinical abstracts.

• Performed blood transusions to patients in need of it and regualted it as ordered. Raffles Dubai Hotel Spa Receptionist

Sheikh Rashid Rd, WAFI City

PO Box 121800, Dubai

United Arab Emirates

(August 23 2015- March 2019) 3yrs and 7 months

Worked in a 5 star hotel as a hotel spa receptionist.

• Scheduled customers for spa services, entered data in Spa soft system. Take verbal and written messages

• Responsible for the overall operation of the reception area

• provide efficient and courteous service guest all the time and professionally operates the point of sale system.

• Communicated all changes, cancellations and additions to spa team members.

• Maintained a high level of professionalism in all aspects of job performance.

• Accepted responsibility for cash drawer and ensured it balanced at close of shift.

• Processed customer transactions and balanced daily financial revenue reports

• Updated existing customer information in the system

• Processed and maintained client file information; ensured 100% confidentiality at all times.

• Ensured the safety and well-being of all members and guests, administering minor first aid when necessary.

• Maintained the retail products for the spa and made recommendations to the client.

• Explained spa services and packages, discounts and promotions, retail and facility amenities

• Cashier duties for guests purchasing retail/spa services/gift cards -- handling cash, credit cards.

• Sending handovers, to the team before shift ends and sending emails to guest’s inquiries may it be internal or external.

• Making schedule for the staffs

Abbott Diabetes Care Health Care Representative

Sykes Asia 26F Robinsons Summit Center 6783 Ayala Ave, Makati City 1226 Philippines

2012-2015 (2 years and 6 Months)

Provides Diabetic patients from the US with good customer service and assist them with their product related issues.

• Managed the escalated service concerns received from patients, nurses and pharmacists.

• Educated clients on how to use the glucometer and troubleshoot it over the phone and replace it if found defective.

• Accurately documenting everything during the calls and report any medical events that had happened as a result of their issue.

• Negotiated with suppliers to expedite product shipment and backorders.

• Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.

• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.

• Performed quality assurance and reported incidents/errors to Supervisor.

• Improved call management database efficiency by changing and updating contact information.

• Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

• We do handle irate callers too and calmly speak to them if customers would want to take legal actions regarding their issue.

• Following up on ongoing customer cases and communicating progress to management and customer

Seminars Attended:

• 2010 3

rd

nursing seminar in nursing practice “The complimentary Roles of Being a Woman” at UERMMCI College of nursing (Carmelita C. Divinagracia,ph.D, RN)

• 2011 Basic Emergencies Medical Responder’s Course (BERMC) at University of the East Ramon Magsaysay Memorial Medical Center Inc.

• 2012 “UERM student nurses: Integrating Project InterpreNurse”

• 2012 “NEUROSCIENCE NURSING AND NURSING RESEARCH SEMINAR”

(Speaker: Daiwai M. Olson,Phd,,RN,CCRN assistant clinical professor, Dept of Medicine, Division of neurology Level 4 staff nurse in Neuroscience Intensive Care Unit Duke University Medical Center

Training’s Attended:

1. Basic Life Support (BLS) - May 27, 2019 at Fe Del Mundo Training Center CPD Units: 5

1. Advance Cardiovascular Life Support with Basic ECG Rhythm Course - May 27-29 at Fe Del Mundo Training Center

CPD Units: 24

Skills:

• Good in speaking English

• Hard working

• Excellent Hospitality skills

• Easily adapt to changes

• Customer service skills

• Enforcing rules

• Enthusiastic

• MS office

Personal Information:

Date of Birth: July 7, 1990

Age: 30

Gender: Female

Place of Birth: Quezon City

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Language: English, Tagalog

Educational Attainment:

Tertiary:

University of the East Ramon Magsaysay Memorial Medical Center Inc. (UERMMMCi) Bachelor of Science (BS) with a Major in Nursing (2008-2012) Secondary:

St Joseph's College of Quezon City (2004-2008)

Primary:

St Joseph's College of Quezon City (1998-2004)

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Monaliza C. Arevalo

References:

Ms. Alida Brynard Ms. Amy Hockey

Raffles Dubai Hotel: Spa Manager Lead Therapist

Email: adhl71@r.postjobfree.com Email: adhl71@r.postjobfree.com Mr. Don Philip Arjona

Raffles Dubai Hotel : Spa Receptionist Supervisor

Email: adhl71@r.postjobfree.com

Contact this candidate