Administrative Assistant Service

BRITTANY LEAL

adhl5x@r.postjobfree.com 325-***-**** San Antonio, TX 78261

Skills

Customer service

Team building

Organization

MS Office

Problem resolution

Operations understanding

Time management

De-escalating conflicts

Experience

Underwriting Support Specialist Texas Mutual Insurance Company - Austin, TX 12/2018 - 07/2020

Assisted Underwriters with maintaining worker's compensation insurance policies. Tasks included creating and making changes to existing policies and processing cancellations and reinstatements.

Continuously monitored new regulations to remain in compliance with Texas Department of Insurance regulations.

Utilized analytical skills to assess requested changes and determine if they were within my authority. Strategized alternative solutions with Underwriters and Agents if necessary.

Sharpened organizational skills in order to maintain efficiency and avoid distraction.

Remote Member Assistance Specialist Randolph Brooks Federal Credit Union - Austin, TX 08/2017 - 12/2018

Opened new accounts for members via video conference.

Cross-trained for Administrative Assistant II position and completed administrative tasks such as appointment scheduling, copying, scanning and mail sorting.

Cross-trained as a Member Service Center (MSC) Representative, handling incoming calls from members regarding various topics. Identified opportunities to educate members about various products and services.

Demonstrated critical thinking and problem-solving skills.

Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.

Bank Teller Prosperity Bank - Austin, TX 12/2012 - 08/2017

Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

Recommended bank products and services to current and prospective customers.

Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Helped customers open and close accounts, apply for loans and make sound financial decisions.

Increased personal knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Assisted with new employee training and orientation as needed.

Performed teller cash audits as necessary.

Education and Training

Concordia University Austin, TX Expected in 12/2020

BBA: Human Resources Management

Completed coursework in Legal Concepts in HR Management, Training and Development, Organizational Staffing and Selection, and Organizational Behavior and Development.

Interning in the Human Resources department at Resolute Health Hospital in New Braunfels, TX from October 2020 to December 2020.

Accomplishments

West Texas All Star - November 2014

Completed the highest number of courtesy calls for the year, earning the highest incentive for that category.

Team Inspiration Award - October 2017

Selected by my supervisors for being the most influential to my peers as a result of demonstrating a positive attitude and willingness to help.

RMA All Star - April 2018 & September 2018

Top performer on my team in sales, member service, and following policy and procedure.

Incentive Program Lead - May 2018 to December 2018

Leader of designing a monthly incentive program for my team to increase production percentages in various categories.

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