JAGJEET SINGH

# ***, ***** *****, *.* Babyal

Ambala Cantt, Haryana

Ambala - 133005

Haryana

adhl5w@r.postjobfree.com

+91.972-***-****

About Me

College Coordinator

Lead the team of 4-5 counselor's to manage student counseling and generate revenue by converting potentials into admission.

Managing PG/UG admissions for 4 campuses, responsible for screening of interested students.

Optimized student enrolment process to increase application processing by 100 students during peak season.

Adept in providing education counselling services to students and parents and thorough knowledge of the current career opportunities and related courses.

Comprehensive knowledge of the prevailing education systems, ability to empathize with students’ problems, and resolve them.

Establish and maintain good relations with different clients and resolve issues.

Education

Bachelor of Arts, Arts

Kendriya Vidyalya No-1 Ambala Cantt

CBSE

Ambala, Haryana

Completed, April 2006

Marks 55 %

Division II

Work Experience

Sep 2007 - August 2009

Customer Care Executive

IBM Daksh

Chandigarh, Chandigarh

Job Summary:

Used to take inbound calls for clients (Airtel) and provide solutions to customers of J&K prepaid. Provide solutions made by customers regarding recharge plans, other related products and balance deduction etc. Main responsibility was to provide solutions and maintain customer satisfaction.

May 2010 - April 2012

Senior Executive

TechMahindra

Chandigarh, Chandigarh

Job Summary:

Used to take escalated calls from executives, complicated cases escalated to me related to product (Airtel). Main objective was to solve queries and provide solutions and refund money in wrong balance deduction cases.

August 2014 - October 2017

BDE/Counsellor

ColllegeDunia

Gurugram, Haryana

Used to counsel the student for various UG/PG courses and suggest them college as per their need and interest. Converting interested students into potential and filling the application form for respective colleges.

February 2017 – Current

College Coordinator/SME

CollegeDekho

Gurugram, Haryana

Main motive is to convert the potential into admission and generate revenue. Provide parents counselling if needed. Motivate and keep updating Junior counsellors in my team to increase the number and do the needful. Coordinating with clients directly, taking follow up regarding any update and passing it to the team, taking confirmation on admission done cases. And do the rest of anything required by which number can be increased.

Training and Certifications

Basic Computer Application, NIIT, 2007

Awards & Honours

Received R&R in the current company for achieving an over than given target of admissions for consecutive last 3 years and counted in one of contributors.

Skills

As a counsellor, provide advice and counselling to students to choose the right course as per their interest and career-based decisions and set goals for their career.

Main objective is to guide them effectively analyse themselves and empower them to be confident in their decision making-abilities and make the best career — and life — decisions for their future.-Ability to empathize with students’ problems, and resolve them Proficient in listening, written and verbal communication skills. Also show empathy where needed and listen to them first then provide the solution as per need.

Computer Proficiency

Operating Systems

Window

Languages

Hindi

English

Punjabi

Career Highlights

Started with BPO sector like IBM Daksh and Tech Mahindra, got R&R and promotion also. Now working in the education sector from the last 4-5 years. Currently working for CollegeDekho as college coordinator. Counted as one of the top most performers. From the last 3 years scoring 100+ admissions every year, and generating revenue for the company. Got promotion and recognition. Deals directly with clients and keeps working on generating more revenue and applying different practices for the same.

Personal Interests

Seeking a challenging position where my knowledge and skills can be shared and enriched leading to contribution to achieve enterprise objectives and personal development.

Personal Details

Father’s Name: Mr. Kesar Singh

Birthday:19/03/1983

Gender: Male

Marital Status: Married

Nationality: Indian

Address Details

# 774, Paras Nagar, P.O Babyal

Ambala Cantt, Haryana

Ambala - 133005

Haryana

Declaration

I, Jagjeet Singh, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Jagjeet Singh

Ambala, Haryana

09/10/2020

JAGJEET SINGH

# 774, Paras Nagar, P.O Babyal

Ambala Cantt, Haryana

Ambala – 133005 Haryana

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