STEPHANIE MARIE M. ELLARINA

Present Address: St*, Lane1, Block 12, Salmiya Kuwait

Home Address: Sampaguita St. Brgy. Ipil, SurigaoCity, Surigao del Norte, Philippines adhl4y@r.postjobfree.com,

adhl4y@r.postjobfree.com,

Skype ID: steph.ellarina

Contact Number: +965********

OBJECTIVE

To have a career opportunity and to work in an environment where I can optimize my knowledge and use my skills and capabilities. And to be able to attain a position in your company that will best utilize my work experience and educational attainment and be an asset to your company.

PROFESSIONAL EXPERIENCE

CHICKEN TIKKA

AMERICANA KUWAIT COMPANY Shuwaikh, Kuwait

Hostess August 27, 2016-Present

Greet incoming and departing Guests warmly with a genuine smile, eye contact in a friendly, professional and quick manner; escort them to assigned dining area; present menus; announce waiter's name

Use visual cues to seat Guests in either the bar or dining area depending on their preference

Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

Answer incoming calls to the restaurant and provide appropriate service

Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

Tend to special Guest needs and requests

Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Help dining room staff by setting and clearing tables; replenishing water; serving beverages

Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To Go orders

Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

Contribute to team effort by accomplishing related results as needed ANNEX HOTEL SURIGAO Borromeo St., Surigao City

Front Desk Officer September 2014 – February 2015

Represents the hotel to the guest throughout all stages of the guest's stay.

Determinates a guest's reservation status and identifies how long the guest will stay.

Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment.

Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Presents options and alternatives to guests and offers assistance in making choices.

Knows the location and types of available rooms as well as the activities and services of the property.

Performs cashiering tasks like bill / invoice settlement, posting charges to the guest.

CROWN REGENCY HOTEL AND TOWERS Café Glo Restaurant,Tower I,Cebu City Cashier/Receptionist April 2013 – February 2014

Calculating the payments due from guests for goods and services and accepting various forms of payments (cash, credit/debit cards).

Verifies the accuracy and acceptability of the payments received and provide change for cash purchases.

Responsible for keeping a till or cash drawer in balance, and functions may include counting the drawer at the end of the shift to account for all payment transactions processed.

Responsible for providing customer service.

And may function additional duties related to the food service industry such as seating patrons, clearing tables or general cleaning duties. Freelance Tour Guide and Tour Operator November 2011 – March 2013

Functions as the operations manager, planning the tours, calling up contacts, visiting sites, and putting together the itinerary.

Responsible for anything and everything that the tour entails. STI COLLEGE Cor. Amat & Magallanes St., Surigao City College Instructress June – October 2011

Teaching Hospitality subjects of Bachelor of Science in Hotel and Restaurant Management such as; Principles of Tourism, Travel and Tour Operations, Club and Resort Management, Front Office Management, Guest and Safety Security, Events Management.

EDUCATION

Tertiary Bachelor of Science in Tourism Management June 2007-March 2011 Saint Paul University Surigao

San Nicolascor. Rizal St,,SurigaoCity

Bachelor of Science in Secondary Education June 2005- March 2007 1st year level

Saint PaulUniversitySurigao

San Nicolascor. Rizal St,,SurigaoCity

Secondary

Surigao Norte National High School June 2001-March 2005 Penaranda St., SurigaoCity

Primary

Surigao City Pilot School June 1995- March 2001

Narciso St., Surigao City

CORE STRENGTHS

Effective communicator with excellent interpersonal skills

Have leadership skills

Have good customer management skills

Creative, Logical, data based and rational

Action oriented; presses for immediate results

Good team-builder

Have high sense of responsibility, trustworthy, can do multi-tasking, hardworking, and can work with minimum supervision, honest and flexible. ADDITIONAL SKILLS

Expert in Microsoft Office with a focus on Excel, Word and Power Point.

Web and tech savvy require little to no training

Able to speak English fluently

Able to work independently

Able to do various other duties as assigned and as needed SEMINARS AND WORKSHOP ATTENDED

PUBLIC AFFAIRS OFFICE, MCIAA, MACTAN CEBU INTERNATIONAL AIRPORT AUTHORITY

On-the-job training November 22, 2010 – February 16, 2011 SUPERFERRY 21 APPRENTICESHIP, SURIGAO – MANILA & MANILA – CEBU Apprenticeship-By-Experience (School Onboard Learning Program) November 7-10, 2010 CROWN REGENCY HOTEL AND TOWERS, 19TH FLOOR TOWER II, CEBU CITY Up Selling & Suggestive Selling Technique Training August 3, 2013

Contact this candidate