Tod Smolko

Greensboro, NC ***** 336-***-**** adhl24@r.postjobfree.com

Professional Summary

Safety oriented Experienced Pilot adept at completing checklists, monitoring safety, utilizing crew resource management and operating aircraft efficiently while proactively identifying issues and reacting quickly to dynamic conditions.

Skills

FAA ATP Certificate

FAA Commercial ME/SE Land

CRM

Operating aircraft

FAA regulations

Safety procedures

Customer Service

MS Office

Work History

First Officer, 05/2019 to 09/2020

ExpressJet Airlines – Chicago, IL

Assisted pilot with all aircraft operations from takeoff to landing.

Communicated with tower control operators at airports.

Navigated flights according to routes.

Checked aircraft equipment functionality before takeoff.

Started engines, operated controls and piloted aircraft to transport passengers, mail and freight to various locations.

Performed comprehensive checklists prior to takeoff to reduce possible safety issues.

Continually evaluated craft performance and environmental conditions to execute flight path changes if required.

Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.

Set courses and monitored in-flight data, autopilot and weather conditions to maintain schedule and safety.

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Certified Flight Instructor, 01/2017 to 04/2019

GSO Flight Training – Greensboro, NC

Trained individual clients in art of aviation through theoretical and practical flight instruction.

Adjusted and aligned course material to meet individual needs.

Developed lesson plans and conducted ground training modules, covering aircraft systems, including normal, abnormal and emergency operations.

Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.

Created instructional material and training syllabi for specific areas of ground and flight training.

Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.

Senior Business Systems Analyst, 01/2011 to 04/2019

American Express – Greensboro, NC

Managed voice of customer survey feedback based on calls into customer service centers for all US sites and 22 international service centers resulting in over 2 million survey completes annually.

Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.

Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.

Improved systems by studying current practices and designing modifications.

Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.

Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.

Monitored project progress by tracking activities and publishing progress reports.

Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.

Mapped processes to holistically examine business flow and identify improvement opportunities.

Evaluated and adopted new technologies to address changing industry needs.

Customer Service Supervisor, 01/2001 to 01/2011

American Express – Greensboro, NC

Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Coached team members to deliver hospitable, professional service while adhering to set service models.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Monitored metrics and developed actionable insights to improve efficiency and performance.

Education

Associate of Science: Business Administration, 12/2016

Guilford Technical Community College - Jamestown, NC

Bachelor of Arts: Music, 12/1995

University Of North Carolina At Greensboro - Greensboro, NC

Certifications

FAA ATP Certificate Multi-engine Land

FAA Commercial Certificate SE/ME Land

EMB-145 Type Rating PIC

FCC Restricted Radio Operator's Permit

FAA First Class Medical

Flight Hours

Total Time: 1970 hours

PIC Time: 1519 hours

Cross Country: 1358 hours

Multi Time: 569 hours

Turbine Time: 513 hours

Instrument Time: 210 hours

Night Time: 246 hours

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