Curriculum Vitae

Gulzat Mukashova

Mobile: 971*********

e-mail: adhl1g@r.postjobfree.com

Languages: Fluent English and Russian

EDUCATION

****-****- ****** ***** ********** of Construction, Transport and Architecture.

- Faculty of the "the global economy of international relations"

- Finance and Credit"

2007- Sales training. Training center "WORDEX"

2006-Computer and accounting courses. Training center "KNOWLEDGE"

WORK EXPERIENCES 2016- to current

Company- Alfuttaim – Sandro (Senior Fashion consultant)

Visual merchandising ambassador

Duties and responsibilities

Ensuring that all customers receive excellent service.

Dealing with any queries or complaints

System SAP Ordering, managing and taking out stock

Implementing all visual merchandising standards.

Making sure sales targets are met

Fulfilling the customer’s needs and help the store to sell additional merchandise, increasing overall customer satisfaction and company profit.

WORK EXPERIENCES:

Nassima Royal Hotel Dubai

FRONT OFFICE Supervisor -Guest Loyalty Program In charge February 2011-2016

Sheikh Zayed Road Duabi

Duties and Responsibilities:

Strong ability to communicate in English effectively in oral as well as written form.

Outstanding ability to keep a clean, neat and professional appearance adhering to standards.

Outstanding organizational and interpersonal skills and effectively deal with all business contacts.

During peak hours, being at the front desk to ensure efficient and smooth service is provided to all customers.

Great knowledge of property management systems.

Strong judgment skills and effective and remarkable listening abilities.

Strong experience in implementing, developing and evaluating guest service standards.

Exceptional ability to give attention to detail.

Through knowledge of PC software.

Exceptional ability to maintain proper mental attitude and physical stamina to deal effectively with guests, owners, employees, managements and outside contact while meeting deadlines and working

SALES AGENT 2008-2009

SWAROVSKI - Crystal Jewelry/Jewelry, Fashion Accessories Kyrgyz Republic

Duties and Responsibilities

Displaying the jewelry at the counters for customers

Explaining about the different types of jewelry – manufacturing information and items used

Helping customers make the right choice by recommending them good jewelry according to their saw requirement

Keeping current with the newest styles in jewelry

Once the purchase is made, preparing financial records, bills and validity certificates

Arranging for secure shipping of the jewelry

Keep in frequent contact with jewelry manufacturers and place orders

Keep in frequent contact with customers to notify them of the new styles at the store

Upholding the guidelines of the shop while making sales

Personal Assistance of the General Manager (Executive Secretary) 2009-2010

Company Name: LLC "Hostelling.kg"

Duties and Responsibilities:

Preparation of documents

devising and maintaining office systems, including data management and filing;

arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

screening phone calls, enquiries and requests, and handling them when appropriate;

meeting and greeting visitors at all levels of seniority;

organizing and maintaining diaries and making appointments;

dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

taking dictation and minutes;

liaising with clients, suppliers and other staff.

SKILLS/STRENGTHS

Calm and determined under pressure

Effective problem solver

Tactful and patient communicator

Customer focused

Success motivated

Health and Safety awareness

PROFILE

A conscientious, enthusiastic and highly motivated person who is reliable, responsible and hard working. Possessing excellent communication and interpersonal skills and the proven ability to achieve targets and results. Flexible within the working environment and able to adapt quickly and positively to challenging situations whilst remaining calm, focused and positive. Mature with an outgoing, friendly personality who enjoys the challenge of working under pressure either independently or as a member of a pro-active team.

PERSONAL DETAILS:

STATUS: Single

Nationality: Kyrgyz

VISA: Employment Visa

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