John H. Bolton, MBA, PMP, ITIL, Agile

(C) 206-***-**** • adhkz7@r.postjobfree.com

Engagement, Program & Project Leadership

System Implementation • Team Leader • Relationship Cultivator

More than 20 years of professional services and project management experience, improving operational excellence and deploying digital technology solutions supporting various marketing, large I.T., enterprise-wide software and infrastructure implementation projects. Expert in project strategy, scoping and execution, client expectation management, and team leadership, delivering initiatives on-time and on-budget with high client satisfaction levels. Outstanding communications, quality assurance, and problem-solving talents combined with success in:

Program & Project Management Consulting Management Waterfall and Agile

Account Management System Deployment & Implementation Portfolio Mgt Tool Deployment

PM Tool Development SaaS Strategy and Deployment Financial Management

Professional Experience

Experience by Industry

Healthcare: Electronic Medical Records, Enterprise resource planning, Data Center Relocation, ITIL

Technology: Enterprise resource planning, Mobile Services Deployment, MPLS Migration, Storage Migration, Account Management, Release Management. Technology Road mapping

Retail: Storage Migration, Cloud Migration, ITIL, Existing SAAS Services Assessment, Release Management

Government: Converged Infrastructure

Manufacturing: Infrastructure Deployment, Enterprise resource planning, ITIL, Release Management. Technology Road mapping

Financial Services: Infrastructure Deployment, Storage Migration

Airline: Crew Bidding and Scheduling Systems, Mainframe Retirement, Existing SAAS Services Assessment, Account Management

Costco

I.T. Cloud Deployment Consultant May 2020 – Present

Managed the release schedule of Azure cloud deployment of applications included in the Costco purchase of Innovel, including: (1) understanding business objectives and priorities, (2) developing nonfunctional requirements for each application include high availability and Disaster recovery (3) working with the technical team to develop a process to transition applications to cloud infrastructures as well as test and launch these platforms. Skills used to execute this work include schedule development, budget tracking, agile execution of work effort, project/ program status reporting

Microsoft

MPLS Migration Sr Consultant August 2019 – May 2020

Managed the migration of existing MPLS and internet circuits, providing enterprise, technical, and consumer support, at Microsoft. . Included in the scope of the project were the design, testing, and production deployment for both toll-free and VoIP voice services were supporting all lines of business in the U.S.

Alaska Air

I.T. Program Consultant July 2018 – August 2019

(1) Drove merger-related I.T. integration activities at a major airline including (1) Identification of key business processes and systems impacted by (2) Program level I.T. planning and status reporting (3) Oversight of IT PM resources assigned to the program (4) Onboarding of new cloud-based external systems into I.T. while driving the definition of system criticality as well as ensuring support documentation was developed to support existing ITIL processes.

(2) Completed mainframe retirement strategy including application assessment, detail removal of each application as well as program kickoff.

Acorio

Delivery Manager May 2017-July 2018

Provide delivery oversight of I.T. Service Management Solutions in strategic accounts, programs and projects while managing divisional portfolio through monitoring of profitability and performance.

· Provide delivery oversight of I.T. Service Management solutions using a SaAS delivery model in strategic accounts, programs, and projects while managing the divisional portfolio through monitoring of profitability and performance.

· Development of Engagement Management Office tools and definition of portfolio reporting metrics.

· Project Execution in both Agile and waterfall project methodologies used to implement ServiceNow

· Review of S.O.W.'s to validate approach, resources, and time required to execute engagement.

HITACHI DATA SYSTEMS May 2013- April 2017

Engagement Manager

Provide delivery oversight of strategic accounts, programs, and projects while managing divisional portfolio through monitoring of profitability and performance. Responsible for customer escalation point for the projects in the portfolio and consultation with the strategic account teams to incorporate professional services into sales plans and leverage services in selling the entire H.D.S. product suite. Responsible for all professional services resources and the PMO supporting the districts and profit/loss across the services portfolio. Services provided for private cloud platforms, ITIL consulting, PMO consulting, SAN and HANS Storage, Big Data

COVESTIC SEPT 2011 – MAY 2013

Engagement Manager

Managed delivery of robust I.T. Service Management solutions that align with both industry and vendor best practices and have been proven to be effective in numerous customer organizations. Led implementation services team for ITSM SaaS solution through the deployment of ServiceNow. Manage engagements and support of ITSM customers from strategic road-mapping through process discovery and transformation through the use of ServiceNow. Developed service portfolios including sales collateral, delivery artifacts and sample project deliverables.

F5 NETWORKS

SR. PROJECT MANAGER March 2010 – SEPT 2011

Directed the implementation of an Oracle EBS R12 upgrade for a medium-sized technology company with international offices. Managed the full life cycle of the project including initiation, planning, execution, and transition to production working within an internal IT PMO structure. Resourced the project using external consultants, internal I.T. staff and key business users. Implementation included the migration of custom software, development of an environment utilization strategy, and cutover planning.

● Improved standard company-wide project processes during Oracle rollout incorporating agile techniques

● Used Microsoft SharePoint and enterprise project to communicate, share documentation and management overall system deployment

I.B.M. – INFORMATION TECHNOLOGY SERVICES (ITS) CONSULTING PRACTICE April 1998 – Feb 2010

I.T. Transformation Practice/Portfolio Manager (Dec 2002 – Feb 2010)

Performed business development, strategic planning, and program management functions for I.T. optimization consulting practice comprised of 22 senior technology consultants and project managers supporting large global enterprises clients in projects focused on efficient use of network, server, and storage resources.

● Represented senior practice management on troubled projects, managing issue resolution process to ensure correction of project course, maintenance of senior client confidence, and ultimate fulfillment of client expectations.

● Monitored practice project portfolio, analyzing practice profit and resource allocation to improve practice forecasting, increase staff productivity and deliver profitability exceeding 32%.

● Trained and coached staff to develop I.T. Optimization Process knowledge as well as client management and problem-solving skills.

● Implemented PMO for large transformation programs supporting project managers with using a standard methodology, project on-boarding, standardized reporting, resource management and C level support.

Education & Certifications

Masters of Business Administration (M.B.A.) – Southern Oregon University

Bachelor of Arts (B.S.) in Health Care Administration – Oregon State University

Certifications:

PMI® Project Management Professional (P.M.P.), Prince 2 Practitioner, ITIL Foundations V3.0, Agile/SCRUM certified

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