Professional Summary

A Sales and Operations Professional/Analyst with over 9 years of experience supporting development of sales proposals and presentations for sales leadership, monitoring and analyzing sales and operational performance of various companies and performing project management & sales planning processes.

Key strengths include Analytical Ability, CRM Data Management, Research & Reporting, Project Management, Regulatory Compliance, Coordinator of Training, Documentation, Effective Communication, Strategic Thinker, Forecast Monitoring and Collaborative Leader.

Key Qualifications:

Skills & Experiences

Over 9 years of Sales and Operations experience, with most recent experience as a Sales Operations Specialist for a $2 billion tech firm.

Analyze sales and operations data to generate weekly and quarterly reports for leadership team.

Maintain fluidity of communication facilitating interaction between leadership and operations teams to provide great customer service in the market place.

Technical

Proficient in Microsoft Office Suite (Microsoft Word, Excel, Outlook and PowerPoint).

Utilize SharePoint and Microsoft Project.

Proficient in Salesforce.com, Tableau, Oracle, Siebel, Jira, Confluence & Business Objects.

Professional Experience

NCR, Atlanta, GA (2019 to 2020)

Global Sales Ops Senior Analyst- Banking, Reporting and Analytics

Collaborate weekly with the Global Sales Leadership team to view sale trends and forecasting.

Provide weekly and quarterly global sales reports to Global sales leadership team to evaluate performance standing for the department.

Manage ongoing territory coverage and l quota commitments are set for 7 global sales teams.

Utilize Salesforce to create in depth performance metrics dashboards to efficiently track the sales growth and productivity of the 7 global sales teams efficiently.

Produce mid -year and year-end sales performance reports with Tableau to leadership.

First Advantage, Atlanta, GA (2016 to 2019)

Sales Ops Analyst, Reporting and Analytics

Implement close rate tracking analysis report for sales team to increase sales by 5% monthly.

Oversee special projects with the leadership to identify and increase productivity in the Sales and Sales Operation departments through developing new processes.

Participate in daily leadership meetings to discuss key driven factors in the progress of the sales department.

Produce Quarterly Business Review reporting for sales and sales operations teams.

Collaborate with IT and Operations to introduce innovative and functional sales processes and procedures efficiency within the company.

Developing forecasting metrics in order to monitor quota and revenue performance.

TriNet, Atlanta, GA (2014 to 2016)

Sales Operations Specialist

Implement prequalifying screening process for underwriting department to approve potential clients that decrease the completion turnaround time from 72 hours to 24 hours.

Manage a project with a team to create a 4-phase integration process for a major company which completed 2 weeks before scheduled deadline.

Interact with the legal department to ensure appropriate terms and conditions are included in sale contracts

Conduct weekly sales team meetings as a training and communication resource for sales consultants on sales processes and initiatives.

Provides ongoing process improvement recommendations and enhancements to increase sale productivity amongst the sales team.

Maximum Resources, Atlanta, GA (2014 to 2014)

Sales Support Coordinator, Contract

Generate and manage sales proposals and contracts process for multiple services and product lines.

Analyze sales development and distribute PowerPoint presentations with Account Executives and Account Managers to increase new and existing client business.

Collaborate with Account Managers to assimilate new and advanced features into presentation material for marketing new products to clients.

Apto Solutions, Atlanta, GA (2013 to 2014)

Sales Support Associate/Coordinator

Consolidate massive sales and client data by streamline lining 2 Customer Relationship Management (CRM) tools into Salesforce to provide daily accurate real-time analysis for sales rep.

Manage the detailed logistics for 3 projects, utilizing Smart Sheets to oversee IT operations and refurbished electronic product sales for 2 clients. Built relationship with various logistic officers to guarantee successful project completion.

Develop sales operation KPIs and dashboards to provide Apto sales leadership with business development performance metrics.

Generate weekly inventory reports to understand merchandise availability and stock at Apto’s warehouse locations.

Update weekly sales forecast to strategically plan for sales performance in each calendar quarter.

Waste Management, Atlanta, GA (2011 to 2012)

Inside Sales Support Coordinator

Support the development of sales proposals and presentations for sales leadership and staff by assisting in the planning and execution of ongoing sales projects utilizing Salesforce software.

Coordinate with sales leadership to ensure excellent customer service to the clients.

Maintain incoming sales contracts and RFP’s for regional customers according to policies and procedures, checking for accuracy, pricing and government regulations.

Analyze and interpret monthly consumer reports for over 100 accounts to help increase sales reps productivity by 10% each quarter.

Education

The University of Georgia, Athens, GA (2010), Bachelors of Arts, BA

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