Customer service representative

Ejele Onyema Stanley

Lagos, Nigeria.

adhky3@r.postjobfree.com 081********

Professional Experience

Owode health centre 11/19 - 10/20

Customer Service Representative

• Dealt directly with customers either by telephone or face to face by placing outbound calls and scheduling meetings in order to discuss and address urgent or severe matters.

• Responded promptly to customer inquiries and resolved complaints which makes customers happy and gives customers a great impression of the company; also ensured to solve or address their complaints promptly which boosted company image and Impression.

• Obtained and evaluated all relevant information to handle service inquiries by collecting data of the customer and used it to determine the cause and solutions of complaints and also give a good response to customer questions or inquiries.

• Processed orders, forms, applications and requests which is a very pivotal part of customer service.

• Directed requests and unresolved issues to the designated resource which was very necessary, sometimes one may not be able to resolve all complaints, it's necessary to redirect those pending issues to designated personnel.

• Kept records of customer interactions and transactions which ensures smooth running and also gives room for reviews.

• Registered details of inquiries, comments and complaints which is a very important aspect of customer service.

• Prepared and distributed customer activity reports which is also necessary in terms of delivering quality service.

• Maintained customer databases and kept them up to date.

• Communicated and coordinated with internal departments.

• Followed up on customer interactions which makes customers happy, sometimes not all issues are resolved immediately and keeping tabs on customers is a very necessary part of customer service profession.

Best choice super mart 11/17 - 04/19

Customer Service/Front Desk Intern

• Greeted and welcomed guests/customers which maintains good image and created a welcoming environment.

• Kept front desk neat and tidy at all times by cleaning and wiping the table with clean towel and soapy water and arranging the pens, papers, books etc in their appropriate positions.

• Achieved sales targets by applying business and customer oriented strategies which increased company revenue by almost 30%.

• Answered questions and addressed complaints of customers, for example some customers may want to inquire or complain about a product or service. Ensuring all complaints are addressed is a pivotal part of my duty.

• Responded all incoming calls and redirected them, made sure all important calls are not missed.

• Received letters, packages etc. and distributed them.

• Monitored office/mart supplies and placed orders when necessary which is important, sometimes office supplies may be exhausted or obsolete; monitoring and placing orders is a very pivotal part of my duty.

• Kept and updated records and files, which includes updating personal information, data and all necessary information needed to make transactions smooth.

• Inspected office expenses and costs to know the exact expenses made on all transactions and activities in the office.

Education

Federal university of technology, Owerri. 11/13 - 11/18 B.Tech. (Hons.) Microbiology

Baptist academy, Obanikoro, Lagos. 07/06 - 10/12

WASSCE, GCE

Accomplishments

• Liaised with the store assistant manager in developing new business ideas which maximised revenue generation, ROI and brought more customers into Best choice super mart(FMCG company under First choice retailing limited in collaboration with Multipro consumer products).

• Oversaw all aspects of social media strategy, which included Twitter, Facebook and Instagram.

• Managed and deployed profitable campaigns and awareness that increased the number of customers coming to Best choice super mart.

Key Skills

• Driven individual with great multi-tasking, management and organizational abilities.

• Smart and very creative.

• Proficient in Microsoft office tools which include Word, Excel and PowerPoint and a good computer literate.

• Handling difficult or aggressive customers in a professional manner.

• Very good at researching and great logical reasoning.

• Empathic listener and excellent speaker.

• Confident, articulate and great speaking talents.

• Wonderful interpersonal ability which is very pivotal in my line of duty.

• Great at paying close attention to detail.

• Good at developing business plans and ideas.

• Ability to work on my own initiative and as well part of a team. Interests

• I enjoy researching, outdoor activities and socializing with people.

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