KIM ELLIS

** ********* ******

KITCHENER, ONTARIO N2R 1V4

PHONE: 519-***-****

E-MAIL: adhkxo@r.postjobfree.com

An experienced self starter with a positive attitude and proven ability in administration and customer service

A dynamic leader with a proven resolve to get the job done

A team player with a pro-active focus, the ability to work well under pressure and to set priorities and complete goals

An organized achiever with expertise in production planning, customer service, exporting, administrative, IT Back up and Accounts Receivable

Excellent oral and written communication skills which enhance strong interpersonal skills

Work Experience:

March 2014 - current Ontario Drive & Gear, New Hamburg, Ontario

Maintain all customer accounts with exceptional Customer Service

Enter all orders received and monitor forecasts on daily basis

Monitor and Maintain vendor portals

Process MRP system and schedule all work to the production floor

Receive and process all credits that come in from customers via telephone, fax, email and mail

Exporting Documents – preparation for appropriate paperwork to the USA and International Countries

Create and Maintain Excel spreadsheets

Invoice Customer Orders on daily basis

Scheduling work on machines through accountability boards

Assist Program Managers in new projects from initial start-up to successful launch on the shop floor using ODG’s business management system and tools.

Coordinates with the Program Managers all required disciplines (engineering, purchasing, manufacturing, quality and sales, etc.) to execute programs to customer’s expectations, meeting quality and cost objectives.

Primary contact point for customer(s) to address special requirements, and to identify and resolve problems. Escalates critical issues to Program Managers and/or appropriate levels for effective resolution.

Ensure all program elements are being tracked so as to ensure that budgets and timing commitments are maintained, and changes in program status are effectively communicated to all stake-holders.

Understands customer's business strategies, global product plans and analysis, how they affect business strategies.

Supports Program Managers in development of quotations and proposals including business case; identifies opportunities for growth within programs, and new potential projects.

July 2013 – Feb 2014 Pillers Fine Foods, Waterloo Ontario Accounts Receivable Clerk

Open and sort daily mail for cheque deposits

Post and process cheque payments on AS400 system

Process all EFT payments

Process credit card payments via telephone on Merchant services

Receive and process all credits that come in from customers via telephone, fax, email and mail

Filing

Create and maintain all necessary excel spreadsheets as needed from Credit Manager

Maintain good working knowledge of Customer procedures and vendor websites

Daily follow up for credit collection

Maintain Customer database records

August 1993 – May 2013 Custom Leather Canada Ltd

Customer Service Coordinator

Customer order entry via, Fax, telephone, Email, EDI

Invoicing Customer orders

Exporting – Custom documents preparation to ship orders internationally, prepare B13, NAFTAS and Textile documents

Prepare yearly NAFTA certificates for Canada Customs

Maintain company harmonics systems for Canada Customs and US Customs

Maintain customers inventory of private labels for orders

Process daily mail and bank deposits

Maintain 13 line telephone system

Organize the review of all customer vendor manuals and routing guides twice a year

Train all staff on new procedures

Organize, review and prepare circulation for yearly customer catalogues

Maintain the product website for any administration and addition of any new products

EDI experience with the following documents, 810, 856,855, 860, 869,870, 853 and 854

Upload and maintain customer information on GXS online customer UPC catalogues

Work with Customer sales forecasting on a bi-monthly basis

Reception duties including, answering phones, distributing faxes. Receiving visitors, preparing bank deposits, opening and distributing incoming mail, post outgoing mail through Neopost mail system

Shipping and transportation experience with carriers and freight forwarders to track shipments, negotiate freight rates, following up with any traffic issues and preparing all documentation for shipping orders outside of Canada

Education

St. Mary’s Highschool Grade 12 Diploma

Additional Courses Taken Harmonics Classification

First Aid / CPR

WHIMIS

JC Penney Supplier Workshop

Computer Skills Microsoft Office

Word, Excel, Powerpoint

Inovis, AS400, Syspro, Covisint

GXS Catalogue

AS400

References Available Upon Request

Contact this candidate