Social Media Store Manager
Resume:
Leah Kemp
Monroeville, PA *****
**********@*****.***
PROFESSIONAL SUMMARY
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Brings forward new and fresh ideas that exuberate style and creativity.
SKILLS
Goals and Performance
Product and Service Sales
Business Development and Planning
Sales
Store Management
Staff Management
Cross-Selling
Sales Goals
Store Merchandising
Marketing Expertise
Deadline-oriented
Design understanding
Strategic leadership
Grooming skills
Fashion trend knowledge
Business planning
Project organization
Relationship development
Social Media Platforms
WORK HISTORY
ASSISTANT STORE MANAGER 04/2018 to 02/2020
European Wax Center Pittsburgh, PA
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Rotated merchandise and displays to feature new products and promotions.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Trained new-hires on [type] procedures to better service customers.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
LEAD SALES ASSOCIATE 02/2017 to 04/2018
Forever 21 Monroeville, PA
Achieved and exceeded sales goals for consecutive months.
Provided exceptional customer service to foster client loyalty and satisfaction.
Promoted brand awareness and utilized networking to increase brand development.
Educated customers on promotions to enhance sales.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
EDUCATION
Associate of Science Business Marketing
Morgan State University, Baltimore, MD
Associate of Science Marketing EXPECTED IN 12/2020
Community College Of Allegheny County, Pittsburgh, PA
YOUTUBE CREATOR
Artistic, Creative, and Stylish Content Creator.
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